Getting Executives on Board with Change Management Presented by: Catherine Smithson Managing Director October 2016
Change Community of Practice Webinars
Introducing Being Human
• Founded in 1993 • Our mission: develop
change-capable people and organisations so they achieve the benefits of change
• Prosci Primary Affiliate Australia and New Zealand since 2006
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Where to find today’s slides and recording
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Being Human Company Linkedin Profile Follow us!
Being Human Pty Ltd page Like us!
Slideshare.net Search for Being Human Australia Slides and recording available. Follow us! Search for Being Human Pty Ltd. Recorded version. Follow us!
Agenda
• Quotable quotes • The role of Senior
Executives in successful change
• Best Practices highlights • Top 5 tips • Your experiences?
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Quotable quotes
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“My Sponsor thinks now we have hired a Change Manager they can go
back to BAU and I will deliver the project benefits”.
“Our Executive Sponsor believes having a PMO and
effective PMs is enough – they manage change!
“Even though the business has Change Managers, the Sponsor
thinks they are more a “feel good factor”.
“Our Sponsor thinks Change Management is
still training and communications.”
“Our Sponsor relies on the Project Manager and Change Manager to get other Executives on board – there’s a
limit to what we can do.”
“Even after we have successfully built change
capability, I need to continually socialise and
“sell” the benefits of Change Management to Executives… go figure!
The role of senior executives in successful change
© Prosci Inc. All rights reserved www.change-management.com
Greatest contributors to success - 2016 data
1. Active and visible executive sponsorship
Best Practices Snapshot
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Only 40% of Sponsors fully
understand their role as change leaders (p198)
Access to the Sponsor drives
effective Change Management - weekly is ideal
(p200-201)
Top 3 roles of the Sponsor
Actively and visibly participate throughout the project Build a coalition of sponsorship with peers and managers Communicate directly with employees
Projects with effective Sponsorship are 3 times more likely to achieve objectives
than those without
2016 Best Practices in Change Management Report. 1122 participants in 56 countries. Prosci copyright 2015.
Other credible sources to use • Executive sponsor engagement:
top driver of project and program success. PMI’s Pulse of the Profession In Depth Report, with Boston Consulting Group, October 2014
• Making change work...while the work keeps changing. By Hans-Henrik Jorgensen, Oliver Bruehl and Neele Frank, IBM Global Business Services Executive Report. August 2014
• Redefining business success in a changing world: PwC’s 19th Annual Global CEO Survey, 2016
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PMI’s Pulse of the Profession In Depth Report, with Boston Consulting Group,
October 2014, p4
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Tip 1: Put away the soap box! • Park your passion • Executives are allergic to
lectures • Talking about Change
Management is putting Knowledge and Ability BEFORE Awareness and Desire!
• Talk about what you deliver not what you do
• Are you the Sponsors preferred sender? Who is?
• Who do they listen to, trust, rely on – can you influence them?
“Stop being a self appointed apostle of the cult of change management!”
Greg Bellingham, Consultant, Being Human
Tip 2: Executives need a WIIFM too! • What’s their WIIFM for the change itself? Don’t assume they are on board!
• What’s their WIIFM to sponsor the change and lead change differently? • What do you know about Executives’
drivers, aspirations, pain points for above?
• Is is risk mitigation? Innovation? Customer experience?
• What scar tissue do they have – “we won’t make that error again”
• What does the Future State or success look like to them?
• Are they a reluctant Sponsor or is it their passion project?
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Tip 3: Speak their language • Change the conversation from
Change Management blah blah • Focus on the outcomes and results
Executives want during Transition and in Future State (what success looks like)
• Tease these out - get to specifics that mean something to Executives e.g.
• Link to vision, strategy and goals they have committed to
• Customer experience • More collaboration, less silos • Increased productivity • Process excellence
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Current state
Transition state
Future state
What will success look like? How we will we know we are on track with people transitioning?
What will success look like? What results and outcomes do we need to achieve?
© Prosci Inc. All rights reserved www.change-management.com
Results and outcomes depend on employee adoption and usage
Solution must be: • Designed • Developed • Delivered
and • Embraced • Adopted • Used
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Effectiveness = Quality x Acceptance General Electric – 1980s
© Prosci Inc. All rights reserved www.change-management.com
Organisations change when the people in them change the way they work
What percentage of the results or expected benefits of the change depend on adoption and usage?
Select a current change - what percentage of expected benefits are dependent on “people doing their jobs differently”, i.e. adoption and usage.
• 0 – 25% • 26 - 50% • 51 – 75% • 76 -100%
Follow up conversation topics • Are all groups equally important in delivering expected benefits, by
adopting & using the change?
• If not, which individuals or groups are most critical ?
• What are our assumptions or targets for on-time adoption and usage for these groups?
• What are the risks for project delivery (budget, time, solution quality) and expected benefits after go live, if they do not adopt on time, or achieve expected (100?) utilisation and sustainment?
• What level of investment in Change Management is required to ensure these groups adopt and use the change so benefits are delivered
Others?
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Tip 4: Set them up to succeed • Most executives need help to understand and fill the roles required of
Sponsors. • Don’t expose their weaknesses to employees. • Ensure they know you can support them to be the best sponsor they
can be through: • drafting communications messages • briefing on events • only making them do activities that will make them authentic and credible.
• Coach them and become their trusted advisor – this takes time, • E.g. One sponsor I worked with was terribly introverted. There was no
way she could host a ‘town hall’ event. Over time, we built up the size of the groups she could brief face-to-face. It meant I had to adapt the way I wanted to do the communications, but I didn’t let her lose confidence in herself or credibility with others by making her do something she couldn’t do authentically. Employees can easily see through an act.
• Max Knobel Senior Consultant, Being Human
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Tip 5: Ask and you may receive part 1 • All three of the client
projects I'm working on have executive and/or project sponsors who have done the Prosci Certification Program. Bliss!
• They understand what change management will deliver, their role as sponsors, and the role of the change manager. A very happy partnership!
• Julie Stalley, Consultant, Being Human
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Tip 5: Ask and you may receive part 2
• A highly effective strategy is for the Executive Sponsor to be clear that this change will be successful (and is on their bucket list) and to put successful implementation and reinforcement into the senior leadership team's performance targets Julie Stalley, Consultant, Being Human
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Where to find today’s slides and recording
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Being Human Company Linked in Profile – Follow us!
Being Human Pty Ltd page - Like us!
Slideshare.net Search for Being Human Australia Slides and recording available. Follow us! Search for Being Human Pty Ltd. Recorded version. Follow us!
More info
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beinghuman.com.au • Free Prosci Webinars • Free Change Community of
Practice Webinars
Prosci • prosci.com • portal.prosci.com
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