CRICOS No. 00213Ja university for the worldreal R
Get the Edge: a learning support program that enables students to succeed and exceed!
Vicki McDonaldAssociate Director, Client Services and Learning SupportQueensland University of Technology, Brisbane, Australia
www.library.qut.edu.au
Queensland: a state of diversity
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland: the Facts
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
PopulationSweden 9.3 millionQueensland 4.53 millionAustralia 22.6m
AreaSweden 449 962 sq kmQueensland 1 127 127 sq kmAustralia 7 692 042 sq km
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
QUT Libraries: the Facts
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Staff: 150 FTEBudget: AUD$12.5m = € 9.2mplus Library Resource Allocation: AUD$10.25m = € 7.5m4 Branch Libraries
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Overview of presentation• Our learning support programs• Study Solutions• Studywell• Training program to support
delivery• New Helpdesk model• Integrated marketing• Review of QUT Learning Support
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Existing Suite of Online Resources
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Extra-curriculataught in generic classes
Inter-curricula taught in class but separate from the content of the course
Intra-curriculataught within the context of the course
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Information Literacy
Academic Literacy
‘Integrated Literacies’
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Study Solutions
I just wanted to drop you a quick email to express my appreciation and thanks for your Study Solutions sessions these last few weeks.The KKB101 students at Caboolture who have booked a session with you and that I’ve spoken to in class, have been glowing in praise for the manner in which you’re assisting them.I’m seeing some real progress in the development of their essays so that’s great!
There are a few more students I’ve been suggesting to go and see you, so I hope they book in quick smart and take up the excellent assistance that yourself and other library staff are offering.
Faculty of Creative Industries - Lecturer
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Study Solutions
Yesterday I attended a Study Solutions session in the Library. This service was incredibly helpful and much appreciated. Please keep this service running as QUT does not offer any 1 on 1 free tutoring like this.
I will definitely use it again as it is comforting to know that someone else can help you put assignments in perspective because under all the pressure of multiple assignment submissions and exams it can be hard to focus
Student - B Engineering / Urban Development
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
1. Task
Analysis
2. Essa
y Stru
cture
3. Writi
ng
4. Editing/P
roofread
ing
5. Researc
hing
6. Referencin
g/Citing
7. Read
ing
8. Notetak
ing
9. Study/T
ime M
gmt
10. Exam
Prep
11. Group/Team
work
12. Oral
Presentation
13. Other
0
20
40
60
80
100
120
Study Solutions Semester 1, 2010Types of Queries
Num
ber o
f Que
ries
(not
e: o
ne a
ppoi
ntm
ent c
an co
ntai
n m
ultip
le q
uerie
s)
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
1. Task
analy
sis
2. Essa
y stru
cture
3. Writi
ng
4. Editing /
Proofread
ing
5. Researc
hing
6. Referencin
g / Citing
7. Read
ing
8. Notetak
ing
9. Tim
e/Study M
anag
ement
10. Exam
Prep
11. Group/Team
work
12. Oral
Presentations
13. Other
0%10%20%30%40%50%
Learning Needs Expressed in Study Solutions Appointments 2011
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Student Perception Study 2011 - Students Who Participated in Pilot 2010
Before Study Solutions Appointment
After Study Solutions Appointment
Perception of academic confidence 41.5% 85.4%
Perception of very confident 2.4% 7.3%
Not confident at all 56.1% 7.3%
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Gather Plan Do
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Studywell is brilliant, most helpful for students and
academics too. It is extremely user friendly. Being able to
download and print the templates is excellent.
[Sessional academic]
This is a great resource for
students (and academics). Can
we also have something on
reflective practice![Senior Lecturer]
I've not seen such a helpful resource before. I really like the visual simplicity, and the click and find more info. The weekly reading template offers immediate use. My frustration has been finding
helpful information, then amid a whirlwind of reading and notetaking being unable to source the quote. Well done
Studywell! In the coming weeks I will look at this resource again and again, whenever essay-panic threatens to erupt.
[non-QUT]
THANK YOU SO MUCH!
I am currently in my 4th year here, and I WISH there
was something like this at the
beginning of my course. you guys
are amazing! Keep up the good
work. :D
Thursday, April 29th 2:51 am
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Quality and content of resources“looks modern”, like use of colourTerms used are meaningful
Positive response to the accessible versionSome students prefer text to images“Know about” category - high use, easy to understand“I want to” category - underused“This week” category - not noticed
Promote elements of Studywell, e.g. researching skills
Usability Testing - High Level Results
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
New Helpdesk Model
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
New Helpdesk Model
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
New Helpdesk Model
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Helpdesk Training
• ensure consistency of services• staff confidence • staff have the necessary skills
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Dates for Helpdesk Training have been finalised and registration is now open
Date Session Time Location Who needs to attend
15/12/2010 Assisting Client Borrowing 09.00 - 12.00 V714 (GP) Helpdesk Staff
02/02/2011 Assisting Client Borrowing 09.00 - 12.00 E305 (KG) Helpdesk Staff
16/02/2011 Helpdesk Whole Day 09.00 - 04.00 OJW (GP) Helpdesk Staff
22/02/2011 Helpdesk Whole Day 09.00 - 04.00 E305 (KG) Helpdesk Staff
23/02/2011 Library Collection Access: Client Services 01.30 - 03.30 A330 (KG) Collection Access Staff
23/02/2011 Library Collection Access: Client Services 10.00 - 12.00 V714 (GP) Collection Access Staff
24/02/2011 Helpdesk Training - Branch specific 01.00 - 04.00 A330 (KG) KG Helpdesk staff
24/02/2011 Helpdesk Training - Branch specific 01.00 - 04.00 V714 (GP) GP Helpdesk staff
25/02/2011 Assisting Client Borrowing 09.00 - 12.00 A330 (KG) Helpdesk Staff esp. Peer Advisers and New Staff
Register via Staff Connect
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Integrated Marketing
• Posters• Web Adverts• Bookmarks• Lift Signs• Postcards• Digital Signage• eNewsletters
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
STUDYWELL
www.studywell.library.qut.edu.au
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Subject Guides
your guide to find information resources
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Learning Support
Information Literacy
Study Skills
Learning Support
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Review of Learning Support, 2010
1. An integrated approach to learning support and acknowledge the shared responsibility of faculties and divisions
2. An integrated approach to learning support, e.g. Diagnostic evaluation and referral and curriculum integration of learning support resources and activities
3. Communication strategy for students and staff, e.g. Learning support portal, consistent language
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Student Gateway
• Launch July 2011• Studying link will provide information on all learning support services
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
Thank you!
Vicki McDonaldAssociate Director, Client Services and Learning SupportQueensland University of Technology, Brisbane, Australia
www.library.qut.edu.au
Queensland University of Technology
CRICOS No. 00213JCRICOS No. 00213JR
a university for the worldreal
CRICOS No. 00213Ja university for the worldreal R
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