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Get notified when new software capabilities and support assets become available
Want to know when: New versions, releases and modifications to your licensed IBM software are
available for download?
New support information including: APARs, downloads and drivers [releases, refreshes, fix packs, iFixes, updates, SupportPacs, tools, and other support code], flashes, Red Alerts and Technotes [troubleshooting] is loaded into the IBM Support Portal?
New product announcements are made?
Support Lifecycle changes including End-of-Support announcements are published?
Start here:
Register for an IBM ID and password
Set your software notification preferences
Create an IBM Support profile
Use RSS feeds to get additional product and support info
Take advantage of bookmarks
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Get notified when new software capabilities and support assets become available
Register for an IBM ID and password Your IBM ID opens doors to customized content almost anywhere and everywhere you travel across ibm.com.
Create your IBM ID and customize your profile in 3 easy steps. Simply go to ‘My IBM’, available at the top of virtually every ibm.com page
1. Go to ‘My IBM 2. Select ‘Register’ 3. Create a unique ‘Profile’
A confirmation page should appear when these steps are completed.
Once you have created your IBM ID and password, take a minute or two to customize your IBM profile based on your interests. To begin:
Set your Subscriptions’ preferences
Explore available ‘Customer support’ links
Click ‘My support’ to configure your technical support experience
Remember: you can View and edit your IBM profile as often as you like to ensure that your personalized IBM experience evolves to reflect your changing interest and needs.
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Get notified when new software capabilities and support assets become available
Set your software notification preferences For Passport Advantage and Passport Advantage Express clients, the most reliable way to ensure
you receive proactive software notifications is to request eNotifications from within Passport
Advantage Online.
Passport Advantage Online is a secure site designed to provide authorized users with the data
and tools to
Download software
Purchase new licenses and renew IBM Software Subscription and Support
View and update shopping carts
Generate and review reports
Access and manage entitlement
Administer and manage account information and access privileges
To set your software eNotification preferences Sign in to Passport Advantage Online
Note: If you've never signed in to PAO, register now.
You'll be asked to complete a 'Self-nomination' form. You'll need your Site number which can be found on Proofs of Entitlement. You might also ask the Primary Contact for your site to provide you with the required Site number.
Your request for Passport Advantage Online [PAO] access will be forwarded to your Site's 'Primary Contact' for approval. You will be notified when your access request has been approved.
After signing in to Passport Advantage Online
1. Select: Software download & media access from the left navigator 2. Select your Passport Advantage program offering near the bottom of the page 3. Click the Continue button at the bottom of the Software download & media access page 4. Select the ‘Preferences’ tab to set your download and eNotifications preferences
Set your download preferences
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Get notified when new software capabilities and support assets become available
Next select your Preferred products and configure your eNotification preferences based on:
o Product operating system o Product language o Product brand o Product name
Note: Brand and Product group data is prepopulated based on your entitled software.
o Use the check boxes to select one or more Brands or o Use the ‘Add’ and ‘Remove’ functions to select individual products
Set your eNotification preferences
o Choose ‘Yes’ to subscribe
o Enter your email address
o Select your prevailed email language and frequency
Select the help tab at any time to access tab specific information and glossaries
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Get notified when new software capabilities and support assets become available
Create an IBM Support profile
Access to IBM Support and the rich array of support offerings including: self-help and entitled support tools like Fix Central, Service Request, and IBMLink requires your IBM ID and a support registration. (Use your company email address as your IBM ID).
If you have not yet registered with Support, complete the Support registration process to use online support resources, including Service Request (SR) and Fix Central. You will need: o Your software Support Agreement o Your IBM Customer Number o For Software, the product and version number o For Hardware, the Machine Type and Serial Number
Notes:
For help with your Support registration, please visit the Support Registration Quickstart Guide.
Your Site Technical Contact grants access to the SR tool.
Use ‘My Notifications’ to configure support alerts and subscriptions based on your interests and
investments
MyNotifications is a free and enhanced service will helps you keep your infrastructure, software and solutions from IBM secure and protected. Sign up to receive: o subscriptions for the products and categories of content that are of interest to you including: product
notifications, call home events, APARs and electronic services o Proactive product notifications for all offerings o Clear and consistent approaches for the management and reporting of security/risk incidents
Select how often you want to be notified and the type of delivery method (including daily or weekly email and RSS/ATOM feeds).
You can update and change your Subscriptions at any time.
For more information or to subscribe, please visit: http://ibm.co/MyNotifications
Additional support resources
Service Request assistance
Self-nomination for Service Request access
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Get notified when new software capabilities and support assets become available
Use RSS feeds to get product and support info RSS is a quick, easy, and lightweight format for monitoring new content added to Web sites. An RSS feed uses XML-formatted files to deliver content that you then access with an RSS Reader. Our RSS feeds provide the title of a new piece of content, such as a technote, a description of the new content, and a link to the content. Feeds are updated throughout the day.
Subscribe to IBM software support lifecycle RSS feeds
Explore IBM support RSS feeds
Bookmark these and subscribe Use Subscription Services to request eNewsletters based on your interests. You can, for
example, elect to receive IBM US Announcement letters electronically. Based on interest areas you select, your weekly e- mail will provide direct links to the most recent announcements: Features, benefits, pricing, availability, specifications, discounts, and more.
IBM Offering Information: Search for a wide range of information including announcement letters, marketing materials and white papers.
IBM Software Support Lifecycle: Use the search form, or browse by software family or product name to locate ‘general availability’ and end-of-support / end-of-life’ announcement letters.
Subscribe to lifecycle news feed, or download lifecycle data in XML format to import into your spreadsheet program or custom data processing application.
© Copyright IBM Corporation 2015 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America 01 2015 IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.
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