Emotional

Intelligence

Self

Awareness

Self

Management

Social

Awareness

Relationship

Management

Identify your emotions and

understand your tendencies

Direct your behavior

constructively

Identify others’ emotions and

understand their feelings

Use knowledge of your and

others’ emotions to build positive

relationships

Your ability to…

Identify your own emotions as you are experiencing them

Understand your tendencies

What do you do well?

What motivates and satisfies you?

What people and situations push your buttons?

Spend time thinking through your emotions to identify the following:

Where did they come from?

Why are you having that emotion?

Peace Wealth Happiness Success Friendship/Relationships Fame Authenticity Influence Power Justice Faith/Hope Honesty Loyalty Integrity

Love Leadership Recognition/ Expertness Family/Community Truth Wisdom Status/Prestige Respect for Self Respect for Others Responsibility Courtesy Creativity Health Service Independence

Don’t judge your emotions

Take a bird’s eye view

Keep a journal

Your ability to…

Use awareness of your emotions to stay flexible and direct your behavior positively and constructively

What it is NOT…

Example 1 - skater v. mom

Example 2 - John McEnroe

Slow down—identify the emotion you are experiencing

Choose an appropriate behavior for the situation that will lead to a positive outcome for as many people as possible

Slow down and take 3 deep breaths.

Remind yourself: how you manage your emotions is your choice.

Reassess

and modify

behavior as

needed

Decide on

action(s) to

get there

Identify

your

desired

outcome

Make your goals public

Sleep on it

Talk to someone who isn’t emotionally invested

Your ability to…

Identify others’ emotions

Understand why they feel that way

Listening

Observing

Video clip for analysis

Read through handout and identify voices for the following:

John McEnroe

Skater dude

Skater clip’s mom

Optional:

What voices are most prevalent in your own thinking?

What voices do you recognize in your coworkers?

Discussion questions:

What voices did you identify for John McEnroe, the skater dude, and the mom from the skater clip?

What strategies might they use to change their voice?

Optional:

Share the voices you identified for yourself and coworkers.

Discuss whether any of those voices need to change.

How might those changes happen?

Become an astute observer of people in all kinds of situations.

Clear the clutter when listening.

Shift your mindset to curiosity.

Allow yourself to see someone else’s perspective without judgment.

Your ability to…

Identify your emotions and those of others

Use that knowledge to build positive, productive relationships

The power of positive behavior

Self awareness

Self management

Social awareness

Identify a voice/thought pattern and write it on a sticky note.

Mingle with class and find someone who shares that voice.

Discuss the following:◦ What does this voice say to you?

◦ How can it interfere?

◦ What can you do to change its impact? (write those suggestions on the back of your sticky note)

Clear communication

Building bonds over the long term

Effective handling of conflict

What are you most frustrated about?

What are you most angry about?

What are you really worried about?

*When needed for each question, follow up with this phrase: “Say more about ____.”

Avoid giving mixed signals

Take feedback well

Acknowledge the other person’s feelings

Complement the person’s emotions or situation