FULLVALUE.FULL STOPHow to scale innovation and achieve full value with Future Systems
TECH IS EVERYWHERE, BUT VALUE ISN’T.
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Today’s C-suite is investing in the latest technology. However, they struggle to realize the full value, resulting in an innovation achievement gap.
WE’VE FOUND THE ANSWER TO HOW COMPANIES CAN CLOSE THE INNOVATION ACHIEVEMENT GAP
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313Companies
16Industries
Canada
Accenture has conducted its largest enterprise systems survey ever, studying both “Leaders”, who are building Future Systems, with “Laggards,” who are investing in—but not scaling—innovation.
ARE YOU FACING AN INNOVATIONACHIEVEMENT GAP?A difference between potential and realized value from your technology investments.
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WHY DOES IT MATTER? A STAGGERING DIFFERENCE IN PERFORMANCE.
Companies who are evolving to Future Systems are growing at twice the rate of companies who are struggling to scale innovation.
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AND, THE DIFFERENCE WILL CONTINUE TO GROW
* Leaders' expected growth is represented by the purple line and Laggards the blue line (self-reported). This illustrative model shows the opportunity cost of not evolving to Future Systems using a company with $10 billion in revenue in 2015.
22
43
4
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LEADERS ARE EVOLVING TO FUTURE SYSTEMS
Systems that take advantage of blurring boundaries to create new spaces where ideas and partnerships can flourish.
Systems that learn, improve, and scale by themselves, eliminating the friction that hinders business growth and helps humans make better decisions, much faster.
Systems that talk, listen, see and understand just like we do, bringing elegant simplicity to every human-machine interaction.
Boundaryless Adaptable Radically Human1
LEADERS’ MINDSET
2 3
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LEADERS HAVE A CLEAR VISION FOR FUTURE SYSTEMS
75% of our respondents say that systems are breaking down the boundaries between data, infrastructure and applications, between humans and machines, and even between competing organizations.
80% of Leaders agree that decoupling the entire IT stack is a key step towards adaptable systems.
91% of Leaders are extremely effective at working with cross-department teams that combine IT and business to create customer-centricsolutions.
Boundaryless Adaptable Radically Human1
LEADERS’ MINDSET
2 3
84 76 88
LEADERS ARE AHEAD OF THE GAME INADOPTING NEW TECHNOLOGIES
Copyright © 2019 Accenture. All rights reserved. 9* Technologies used within the last year, more than a year ago, more than 3 years ago, or more than 5 years ago
Leaders Laggards
LEADERS’ MINDSET
Leaders adopt new technologies earlier, develop higher levels of expertise, and prioritize and sequence implementations in optimal ways.
TECHNOLOGIES IMPLEMENTED100%
100%
88%
82%
100%
82%
94%
94%
82%
94%
75%
67%
61%
52%
43%
46%
42%
42%
46%
40%
Big data analytics
Streaming/real-time data
Cloud SaaS/Software as a service
Cloud IaaS/Infrastructure as a service
Internet of Things (IOT)
Cloud PaaS/Platform as a service
Data Lakes (data repository)
Open Source
Hybrid Cloud
Bottom-Up AI (E.g. deep learning, machinelearning)
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LEADERS INVEST MORE IN INNOVATION
LEADERS’ MINDSET
Leaders spend a much higher proportion of their IT budgets oninnovation. And, expect to further increase their spend in the future.
PROPORTION OF BUDGET SPENT ON INNOVATION, NOW AND EXPECTED
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LEADERS EXCEL AT SCALING INNOVATION
LEADERS’ MINDSET
Leaders target 3X more of 13 critical business processes with technologies they adopt.
PROCESSES TARGETED
88%
88%
100%
100%
94%
82%
88%
88%
88%
82%
82%
82%
71%
40%
39%
31%
18%
26%
21%
26%
29%
22%
23%
15%
14%
11%
Information technology (IT)
Customer / citizen service
Business operations and change management
Risk and compliance
Marketing and sales of products and services
New product/service development andmanagement
Finance
Supply chain management for products
Supply chain management for services
Human capital/talent management (HR)
Facilities/Asset management
Vision and strategic planning
Public relations (PR) and outreach
LEADERS INVEST IN TALENT TO ADVANCE FUTURE SYSTEMS
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of Leaders use experiential learning.
of Leaders launch apprenticeship programs.
82% 71%
LEADERS’ MINDSET
Leaders use experiential learning at 3X the rate and launch apprenticeship programs at 2X the rate of Laggards.
THERE’S METHOD IN THE MINDSET Leaders consistently take five key actions to close their innovation achievement gaps and rise above the rest.
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1.Adopt technologiesthat make organizationsfast and flexible
of Leaders and adopt critical technologies such as microservice architectures, containers and Kubernetes that allow for the decoupling of data, infrastructure and applications.
LEADERS’ METHODS
100%
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2.Get grounded in cloud computing
of Leaders treat the cloud as a catalyst for innovation and have adopted sophisticated cloud services like serverless computing.
LEADERS’ METHODS
100%
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3.Recognize data as being both an asset and a liability
LEADERS’ METHODS
of Leaders ensure data quality and continue to enrich their data.
94%
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4.Manage technologyinvestments well –across the enterprise
of Leaders systematically track return on investments in automation across the organization.
LEADERS’ METHODS
100%
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5.Find creative ways to nurture talent
LEADERS’ METHODS
of Leaders use AI and advanced analytics to personalize learning, predict skills needs and match workers’ skillrequirements with appropriate training modules.
88%
NOW IS THE TIME TO MAKE YOUR MOVE TO FUTURE SYSTEMS
www.accenture.ca/futuresystems
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