Communication takes many formsThank you notePoemExamsFax cover sheetWeb PageTextbook pageLettersMemos
ReportsManualsSpreadsheetsBrochuresNewslettersText MessagesEmailSong
Types of CommunicationNonverbal
Less structured, harder to classify
More spontaneous, less control
VerbalMore structured, easier to study
Conscious purpose, more control
Nonverbal communicationCommunication by
other means than by using words, such as through facial expressions, hand gestures, and tone of voice
Written CommunicationNotesMemosEmailLettersReportsWeb sitesPromotional MaterialsOther written documents
Notes, Memos, and EmailsOh my!
What are notes?Informal personal messages
Why would you write by hand?Gives message a personal
touchWhen do you write notes?
Congratulations or thank you
Notes, Memos, and EmailsOh my!
What are memorandums?Written messages to
people within the same organization; usually never go through the postal system
Most common form of written communication
•What are the 3 main parts?
–Heading–Subject line–Message
Compose a MemoAssignment:Using the handout, write
a memo notifying the sales staff of changes in the schedule.
Email me a copy of your completed memo. NicholsMichelleR@gmail.
com
Notes, Memos, and EmailsOh my! What is electronic mail?
Communication technology that send memos from one computer directly to another.
Why send email?Efficient, low cost,
speedy, 24 hour access, multiply audiences, print, save, etc.
Notes, Memos, and EmailsOh my!
What are 6 basic guidelines for email?Keep paragraphs shortKeep messages on one screen (no scrolling)DO NOT USE ALL CAPS, it means you are
YELLING :-ORespond with enough information so the reader
knows what you are talking aboutDon’t send stupid messages. We are busy!Don’t use email to give bad news. It is NOT
ACCEPTABLE to fire someone or breakup with someone over email!
Notes, Memos, and EmailsOh my!Create an email address at www.gmail.com.
IF you have an account with your name as the address, you may use it. If not, you will need to create a new one.
Use the email and memo guidelines to send an email to:3 classmates – inviting them to a party (request)2 classmates – persuading them to buy your…1 classmate – instructing them to bring junk mail,
ads, or sale papers on Friday to classCOPY ME ON [email protected]
Parts of a Business LetterThere are seven standard parts of a business
letter.Heading – return addressDate – when letter was writtenInside Address – mailing address of readerSalutation – the greetingBody – message of the letter (paragraphs)Complimentary Close – used to end messageSignature Block
Signature Sender’s typed name and title (optional)
Business Letter Project - 1Review information and examples. Study the sample
request letter on page 317 in the textbook.Based on the handout given, write a rough draft letter
requesting routine information based on the given scenario. Proofread and edit your letter and then check your work with another student. Have your partner read your letter aloud to you. Ask the teacher to check your rough draft.
Revise your letter making any needed corrections. Print the final draft.
Fold your final draft and place it in a correctly addressed envelope. Do not seal the mailing envelope. Turn it in with the Rubric for Writing Business Letters.
THIS COUNTS AS A TEST GRADE!
Textbook Reference: Communicating for Success, 3rd. ed. Thomson/SouthWestern
Business Letter Project - 2Based on the handout given, write a rough draft letter
answering a routine request for information based on the given scenario. Proofread and edit your letter and then check your work with another student. Have your partner read your letter aloud to you. Ask the teacher to check your rough draft.
Revise your letter making any needed corrections. Print the final draft.
Fold your final draft and place it in a correctly addressed envelope. Do not seal the mailing envelope. Turn it in with the Rubric for Writing Business Letters.
THIS COUNTS AS A TEST GRADE!Reference: Foundation Skills Unit Plan CTAE Resources – Business Letter Writing
Slides were adapted and revised using Communicating for Success, 3rd ed. textbook and files from Summer Rogers GACTE Workshop, 2008. Permission granted for use.
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