Welcome to
FINEX Group Business Overview
FINEX Group Collection Agency “The Shortest Distance To Your Money”
Business Overview
The Finex Group offers collection and debt recovery services. Finex Group Collections is led by a team
of individuals with world-class experience and skills in collection, debt recovery, financial services, and
corporate management. Combining business intelligence and comprehensive technology, Finex Group
Collections is able to meet your company’s business goals.
Our team brings decades of diverse, successful experience, excellent negotiating and customer service
skills, and with a history of success in the collection, debt recovery, and financial industry. Finex Group
uses state-of-the-art technological infrastructure. We employ a dedicated information technology staff
to manage and maintain the operating environment and technologies. Our technology and infrastructure
is solid, secure, and reliable.
Programs Supported
Finex Group provides over 30 years experience
in all aspects of debt collections with established
managers and collectors. Finex Group can help
reduce your losses by recovering your delinquent
accounts. We offer collection services for a wide
variety of businesses such as:
Credit Card
Consumer Loans
Commercial Loans
Towing
Legal Services
Auto
Mortgage
Medical and Dental
Telecommunications
Services Offered
Finex Group uses leading technologies, highly
specialized training, experienced managers and
collectors. We achieve our high rate of recovery
using techniques and skills such as:
Industry Knowledge
Telephone Collection Programs
Power Predictive Blend Dialer
Collection Letters
Credit Reporting Services
Customized Collection Reports
Online Account Monitoring
Automated Operations
Customized Client Campaigns
Superior Customer Services
Same Day Payment Processing
Research and Skip Tracing
Mission Statement
Quality We employ professionals in the collection
industry. Our team is committed to providing quality
service.
Compliance We comply fully with the collection
industry operating regulatory requirements. These
requirements are documented in the Finex Group Best
Practices Service Guide.
Customer Service We are committed to professional
business practices when working with consumers. We
employ experienced, articulate, client focused
collection personnel.
Technology We deploy technologies that empower
our employees to perform to the highest professional
standards. We offer a reliable and highly secure
infrastructure.
Finex Group Collection’s mission focuses on four principles. We are committed to providing excellent
service with greater returns, at the lowest cost to our clients. By focusing on these principles, our team
will ensure the end results of achieving “Client Satisfaction”.
Once my account with Finex Group Collections is set up, how do I submit my customer account information for collections?
There are many ways you can send us the consumer
debt account information. You can forward accounts by
phone, email, fax, courier, internet file transfer, mail, or
other related method.
How long will it take for Finex Group Collections to start collecting the debt after I have placed the account?
Finex Group will begin working consumer debt accounts
within 24 hours. You will receive an “acknowledgement
of placement” statement from us. It is important that
you check this acknowledgement for accuracy and call
us immediately to report any errors.
What if I receive a letter, a call, or payment from my customer?
If you receive any communication or payments from
your customer, it is important to contact Finex Group
immediately. Additionally, if you receive a call from
your customer, advise he or she to contact Finex Group.
If you receive a bankruptcy notice or other requests, this
can affect the collection process and could have
serious legal ramifications. Forward the information
and contact us immediately.
What if my customer disputes the debt or the amount owed?
Finex Group will send copies of supporting documents
that were provided by you to your customer. If needed,
we will contact you to obtain backup documentation
that were provided by your customer.
There are many ways you can send us information.
Supporting documents can be forwarded by fax, email,
courier, internet file transfer or mail.
When will I receive updates on my accounts? Will I receive reports from Finex Group Collections?
Finex Group will generate electronic reports that
include information such as activities performed on the
consumer account, payment, and other related
information.
What should I do if I have adjustments to my account, such as a balance change?
Simply call us or send an email about the
adjustment, and we will update your account.
What is the process of working an account?
Finex Group will create a campaign specific to our
client’s accounts industry, and for the desired effect.
The campaign is based on statistical and historical
data that has demonstrated the most effective
contact rate. Additionally, we must comply with
the multitude of differing state laws, along with
applicable federal laws.
If the consumer needs to be located, we will utilize
our skip-tracing procedures. The first collection
letter is sent immediately to inform the consumer
that the account has been placed with Finex Group
for collection proceedings, and then we execute the
collection procedures.
What is the duration of a campaign?
Your customer accounts are worked for 150 days.
Our goal is to collect payment in full. There are
times it may be to the client’s benefit to set up a
payment plan. If we can arrange payment during the
first 150 days, we will make arrangements on our
client’s behalf.
If we are unable to obtain payment in full or
establish an effective payment plan after the
150-day period, we will suspend the account for
six months. This is an attempt for the consumer to
improve their financial situation. We will attempt
collection after 150 days, which this cycle continues
until we conclude to a final outcome.
For commercial accounts, the collection process
differs. Finex collection managers will assist our
clients once we have set up account placements for
commercial accounts.
When does Finex Group Collections file a report with credit reporting agencies?
Finex Group will report accounts as delinquent at
90 days or as allowed by Federal regulations.
When should I expect to receive payment after Finex Group Collections has received funds from my accounts?
Finex Group will remit payments to our clients on a
monthly basis.
Service Information
The Finex Group ensures that our clients understand all aspects of our services. To assist you, listed below are
helpful questions and answers about our services.
For More Information
Finex Group staff is available to assist you with information about services for your business and how we can help you increase revenue. Please call or email today. You’ll be glad you did.
Finex Group Collection Services
22 Great Oaks Blvd. Suite 230 ■ San Jose California 95119
877-44-FINEX (443-4639) ■ (408) 343-7900 ■ www.finexgroupllc.com
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