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Rockefeller Habits
Filex 2010by
Justin Tamsett
and
Trent Brown
Introducing Trent Brown
What is it?
www.gazelles.com
SystemSystem not just a plan (Habits)
Routine will set you free
First step is a mindset change:
Playing to Winor
Playing not to lose
Why do you do it?
• Success of a company is based on the decisions you make – People– Strategy– Execution– Cash
• Benefits – Priorities - focus and results (iterative gains)– Metrics - critical number– Meeting - routine
What is it trying to help you achieve?
Right Things Right Model
How are your habits? rh_checklist.pdf
The Plan – what is it all about?
You know the answers, it’s the questions you don’t know
Static Dynamic
What do you need to do to prepare?
Member survey (every 6 – 12 months)
Staff survey (every 6 – 12 months)
SWOT
Tip - use:
Start, Stop, Keep survey
www.zoomerang.com
What do you need to do to prepare?
You know the answers, it’s the questions you don’t know
Values
Tip:
Post it note values
Values
Values
The Why - Purpose
• Why do you do what you do?
• What is the higher reason for being?
• Usually a single word
Innovation
Competitiveness
Ubiquity
Smart returns
through customer
collections
The Why - BHAG
• 10 – 25 years out
• Audacious but not bragaudacious
• Must align with core purpose
Kill Adidas(competitive)
Software, anytime,
anyplace, anywhere
(Ubiquity)
PROFIT X
• Secret sauce
• How you will
multiply profit
The Where – Sandbox
• This is your niche market
• Must answer 3 questions
1. what is your geographic market
2. what are your products or services
3. What is your customer type
• It is what you want to dominatedominate
• It does not have to encompass everything
The Where – Targets & Thrust
• Desired Financial outcomes
• Fill in key thrust last
• 3 things that will ensure
- you achieve your financial goals
- dominate your sand box
- deliver on your brand promise
The Where – Brand Promise
• 3 ways you are better than your competitor
• 3 ways you matter in the mind of the customer
• Outlawed word: Quality & value
• Not the expectations of customer
Speed, consistency Fun for kids
Low fares, lots of
flights, lots of fun
The What - Goals
• This is where you get real and things are predictable
• No need one on one mapping but making conscious decision not to work towards 3 – 5 year goals.
• As per column 3 but will assist with 12 months projections
The How - Actions
• Critical to success• Balanced – good v evil
• Biggest decisions
• Related to critical numbers
• Driving you one step closer to vision
• Past predicts the future
• Based on key metrics
• Customise for your industry
Theme - Scoreboard, Rewards
• Visual connect
• Decorations
• Scoreboards
• Celebrate success
• WIIFM - what’s in in for me
• Engage Staff – make it fun• Create excitement
Theme - Scoreboard, Rewards
Theme - Scoreboard, Rewards
Theme - Scoreboard, Rewards
Meeting Rhythm
Daily 15 Minutes
- key
numbers - what’s up
- rock
Weekly1Hr progress
meeting
Monthly
2 – 3 hours to solve problems
Proof is in the Pudding
40% increase in transactions
20% increase in revenue
Recognition
Trent [email protected]
1300 762 726www.ezypay.com.au
Justin TamsettB.Ed (Phys & Health Education)
For an email copy of the notes email Justin:
[email protected] for more information on Active Management
go to: www.ActiveMgmt.com.au
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