Evaluation Job Request
Agenda
• What is CRM?
• Purpose
• Benefits
• Challenges
• Demo Examples
What is CRM?
• CRM stands for Customers Relationship Management
• CRM is an IT solution that automates task tracking in order to maintain healthy relationships between customers and service organization.
• The use of email as a CRM system
Purpose
• Tracking
• Accountability
• Transparency
• Management
• Customer Satisfaction
• Timely Execution
Challenges
• Behavior Change
• Interface Complexity
• Limited Implementation
“From humble beginnings come great things”
Thank you
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