Erica L. Ford5641 California Avenue♦ Jacksonville, Florida 32244♦Cell: (904)365-0535♦ericaford06@gmail.com

Objective: To obtain a Successful Position with a company where I am able to Grow and utilize my Skills for Growth and Development.

Skills: ♦Opera Systems ♦Data Entry ♦Microsoft Word ♦Night Audit Capability ♦Cash handling ♦Front/Back Office ♦Inbound/Outbound Calls ♦Customer Service Experience:

Peachtree Hotel Group-Sheraton Jacksonville Jacksonville, FloridaFront Desk Clerk June 2014- Current♦Greet and welcome guest♦Make and confirm reservations via telephone and in person♦Operate cash drawer, handle cash, checks, and credit card payments♦Answer inquiries pertaining to Hotel Services, Policies and Procedures

Quality Inn Hotel Jacksonville, FloridaFront Desk Clerk June 2013- Feb 2014♦Maintained room availability♦Greeted and Welcomed guest♦Operated cash drawer, handled cash, checks, and credit card payments♦Balanced Revenue at the end of the shift

CVS/Pharmacy Jacksonville, FloridaCashier/Customer Service Nov. 2012- June 2013♦ Operated cash drawer, handle cash, checks, and credit card payments♦ Conferred with customers by telephone or in person to provide information about products and services♦ Obtained and evaluate all relevant information to handle product and service inquiries♦ Communicated and coordinated with internal departments

Dentistry One Jacksonville, Florida Front Office May 2011-Dec. 2011♦Greeted and welcomed patients♦Verified identity of patients receiving treatment♦ Received Co-Payments of patients being seen by Physician♦ Interviewed patients to obtain Medical information

8th Street Foot and Ankle Clinic Jacksonville, FloridaMedical Assistant Nov.2009-Sept. 2010♦Verified identity of patients receiving treatment♦Received Co-Payments of patients being seen by Physician♦Prepared treatment rooms for patient examinations, keeping the rooms neat and clean♦Interviewed patients to obtain Medical information and measure their vital signs, height, and weight♦Helped Physician examine and treat patients, perform such tasks as giving injections, or removing sutures

EducationAdvanced Career Training Jacksonville, FloridaMedical Assistant July 2007-May 2008Cornerstone Christian School 2015High School Diploma