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SOPHO
ErgoLine@Net
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Issue:
SOPHO
ErgoLine@Net
0208
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A Publication of
PHILIPS BUSINESS COMMUNICATIONS
HILVERSUM, THE NETHERLANDS
Order No.:
Manual No.:
Date:
Great care has been taken to ensure that the information
contained in this handbook is accurate and complete.
Should any errors or omissions be dicovered or should any
user wish to make a suggestion for improving this handbook,
they are invited to send the relevant details to:
PHILIPS BUSINESS COMMUNICATIONS
PRODUCT QUALITY & SUPPORT
P.O. BOX 32
1200 JD HILVERSUM
THE NETHERLANDS
PHILIPS COMMUNICATION SYSTEMS B.V.All right are reserved. Reproduction in whole or in part is
hibi d i h h i f h i h
2002
9600 065 40101
August 2002
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i
Contents
Contents i
SOPHO ErgoLine@Net telephone layout 1
Dialling a number 2
Dialling handsfree 2
Dialling a number offline 3
Dialling using the Redial memory 4
Answering an incoming call 5
Ending a call 5
Switching from Softspeaking to Listen-in 6
Switching from Softspeaking to Handsfree 6
Switching from Handsfree to Listen-in 6
Switching from Handsfree to Softspeaking 7
Switching from Listen-in to Softspeaking 7
Switching from Listen-in to Handsfree 7
Switching the active microphone off and on 8
Putting the caller on Hold to call someone else 9
Transferring a call 9Shuttling between two calls 10
Calling back a busy number or a not answering call 11
Answering incoming call waiting during number preparation 12
Adjusting the ringer volume on your phone 13
Adjusting the handset volume 13
Adjusting the loudspeaker volume 13
Connect a ErgoLine@Net to your PC 14
Glossary 15
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ii
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Introduction 1
SOPHO ErgoLine@Net telephone layout
Loudspeaker
Volume
Exit Options
Redial
Hold
Shift
Memory keys
Mic. Mute
SOPHO ErgoLine@Net
PHILIPS
_
OK
1
4
7 8 9
0 #
5 6
2 3
ABC
GHI JKL
PQRS TUV
MNO
WXYZ
DEF
R
Note: In idle mode, you can adjust the display contrast by
pressing the minus and plus volume keys.
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Making Calls2
Dialling a number
1 Lift the handset
2 Type the required number
OK 3 Press OK
Dialling handsfree
1 Press theLoudspeakerkey
2 Type the required number
OK 3 Press OK
It may not be necessary to press OK. Ask your communications
manager.
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Making Calls 3
Dialling a number offline
1 Type the required number
or or OK2 Either lift the handset, press the
Loudspeakerkey or press OK
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Using the Last Number Redial4
Dialling using the Redial memory
Every time you make a call the number you dial is stored in the Redial
memory. Only the last dialled number is stored.
1 Press theRedialkey
or or OK
2 Either lift the handset, press the
Loudspeakerkey, or press OK
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Answering and Ending a Call 5
Answering an incoming call
or
Lift the handset or press the Loudspeaker
key
Ending a call
or
Replace the handset, or, if using the
telephone handsfree, press the
Loudspeakerkey
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Switching between Listen-in, Handsfree & Softspeaking6
Switching from Softspeaking to Listen-in
Press theLoudspeaker key whilst using
the handset
Switching from Softspeaking to Handsfree
+
Press and whilst holding down the
Loudspeakerkey replace the handset,
then release theLoudspeakerkey
Note: If you replace the handset after
releasing theLoudspeakerkey you willdisconnect your call
Switching from Handsfree to Listen-in
1 Lift the handset
2 Press theLoudspeakerkey
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Switching between Listen-in, Handsfree & Softspeaking 7
Switching from Handsfree to Softspeaking
Lift the handset whilst using the phone
handsfree
Switching from Listen-in to Softspeaking
Press theLoudspeakerkey to disable the
loudspeaker
Switching from Listen-in to Handsfree
+
Press and whilst holding down the
Loudspeaker key, replace the handset;
then release theLoudspeakerkey
Note: If you replace the handset after
releasing theLoudspeakerkey, you will
disconnect your call
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Using Hold 9
Putting the caller on Hold andcalling someone else
R
1 Whilst connected, press theHoldkey
andOK
2Dial the number of the other party and
press OK
R3 Press theHoldkey again to return to the
original caller
Transferring a call
R
1 Whilst connected, press theHoldkey
andOK
2Dial the number of the other caller
and press OK
or
3 Replace the handset or, if using the
telephone handsfree, press the
Loudspeakerkey
It may not be necessary to press OK. Ask your communications
manager.
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Using Hold10
Shuttling between two calls
R 1 Whilst connected to one caller with a
second caller on Hold, press theHold
key. You are connected to the held call
and the original caller is put on Hold
R 2 Press theHoldkey again to connect to the
original caller and put the second caller
on Hold
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Busy Line or No Answer 11
Calling back a busy number ora not answering call
Which of the following 2 scenarios you have to follow on hearing
the busy tone (or if there is no answer), depends on the systemconfiguration. Ask your communications manager.
Scenario 1
1Enter 5 (preceded by theHoldkey
when there was no answer)
or
2 When the confirmation tone sounds, go
on hook
Scenario 2
1 Go on hook
and2
Enter the requested number again and add
a 5
or
3 Lift the handset or pressLoudspeakerkey
or
4 When the confirmation tone sounds, go
on hook
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Answering Incoming Call Waiting12
Answering incoming call waiting whilst numberpreparation
1 Press theExitkey to terminate the numberpreparation
or
2 Answer the incoming call by lifting the
handset or pressing theLoudspeaker key
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Changing Specific Telephone Settings 13
Adjusting the ringer volume on your phone
Adjust the volume up or down using the
minus and plus volume keys wile the
phone is ringing
Adjusting the handset volume
1 Lift the handset
2 Adjust the handset volume up or down
using the minus and plus volume keys
Adjusting the loudspeaker volume
1 PressLoudspeaker
2 Adjust the Loudspeaker volume up or
down using the minus and plus volume
keys
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Connect a ErgoLine@Net to your PC14
Connect an ErgoLine@Net to your PC
The SOPHO ErgoLine@Net is normally placed between the Local
Area Network wall socket and the computer with two RJ45
connectors.
Connect the female RJ45 connector marked with PC to your
Computer Network Card.
Connect the female RJ45 connector marked with LAN to the
Local Area Network wall socket
If your computer is connected to a HUB with a free socket left, thenconnect the female RJ45 connector marked with LAN to the free
HUB socket.
In that case the connector marked with PC is unused.
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Glossary 15
Glossary
Your telephone may not support all of the features mentioned below.
C
Call backIf you call an internal
extension which is busy,
or does not answer, you
can activate the Call
back option to have the
system to call you back
the moment the other
partys telephone is idle or
used again.
Call waiting indicationIf a caller dials your
extension number while
you are in Setup mode or
busy with number
preparation, two short
beeps will sound and a
bell icon flashes on the
display.
D
Dial tone
The tone you hear whenyou lift the handset or
press the loudspeaker key
from idle.
DisplayThe small screen on your
telephone. You can vary
the contrast level of the
screen.
Download from the
networkThis is the term used to
describe the process of
transferring data or
programs.
DTMF
This stands for Dial Tone
Multi Frequency. When
this function is switched
on, when you dial a
number, each keypress
sounds a pitched note.
E
Error beep
If you press a key, which
is not valid in that specific
state, a short error beepwill sound.
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Glossary16
Exit key
The key which returns the
telephone to the Idle menu
from every other menu.
ExtensionA telephone linked to the
main telephone system by
a unique number.
H
HandsetThe part of the telephone
that you lift to talk.
Handsfree
Speaking into the
telephone via the
handsfree microphone.
The handset is not in use,and people around you can
hear the other party via the
handsfree loudspeaker.
HoldPlaces a caller in a waiting
mode. The caller cannot
hear you. You can then
transfer the call or
reconnect to it when you
want.
I
Idle menu
This is the menu that is
displayed when you are
not busy on a call nor
programming the
telephone.
K
Key
A button on your
telephone.
L
Listen-in
Speaking into the
telephone via the handset
with the loudspeaker
activated, so that people
around you can hear both
sides of the conversation.
The other party cannot
hear them.
Loudspeaker keyThe telephone has a
loudspeaker built into its
body. The loudspeaker
key activates/deactivates
the loudspeaker. With the
loudspeaker key, you can
initiate or accept a callwith the handset in its
cradle.
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Glossary 17
M
Microphone mute
Muting the telephone
microphone prevents the other
party from hearing you. This
function is controlled by the
Micr. key. Status dependsupon how you are using the
telephone, and is indicated via
the LED as follows:
LED off:The microphonein the telephone is not on
- because the telephone is
idle or you are using the
handset.
LED flashing:Themicrophone is blocked
and the other party cannot
hear you.
LED on:The microphonein the telephone is on -
you are using the
telephone handsfree.
O
Off-hook
The handset has been
lifted from its cradle.
Off line
You are not busy on a call.
Offline number preparation
You can key in a number
before you lift the handset
or press the loudspeaker
key to set up the call.
OK key
Press this key to accept the
displayed or newly entered
information. In some
system configurations, it
may not be necessary to
press OK. Ask your
communications manager.
Options keyPressing this key will
reveal features in the
display which can be
selected/activated by
pressing the OK key.The rectangular icon in the
upper right corner of the
display indicates that there
are features available in
that specific menu.
RRedial
Redial stores the last
called number under the
Redial key.
Regardless of the methodyou used to make the call.
You press the Redial
key to access the last
called number.
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Glossary18
Ringer
The term used for the
bell on your telephone.
You can vary the sound
volume for an incoming
call.
S
Scroll keys
Keys which allow you to
move the display message
up or down to reveal
more options in the same
menu.
Set ringer volume
The ringer volume can be
changed by using the
minus and plus volume
keys.
Shuttle
If you put a caller on hold
and call a third party, you
can rotate or shuttle
between the calls.
Softspeaking
Speaking into the
telephone via the handset.
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Glossary 19
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Glossary20
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