1

Enabling Productive “Flexi Working”

2

An End-to-end Challenge

Functionality

TECHNOLOGYServiceability

Reliability Performance

Attitudes

CULTURECommunity

Visibility Development

Measurement

PROCESSManagement

Motivation Occupational Health

Fundamental shift to an outcomes-based culture

Work is something you do, not a place you go

Flexible working … disassociation of job from location

3

Drivers & Approaches

Self-Productivity Workforce Retention

Passive workplace Optimisation

Active workplace Optimisation

Complimentary to full office facilities

Privacy & focus option in shared workplaces

(ie. hot desking)

Mandated, invested office extension / DR

IT Human Resources Property

Flexible working capability

4

How We Got Here?

WorkerMobility

Property

Human Resources

InformationTechnology

Remote Access Hot Desking

WorkplaceOptimisation

Formal, effective Flexible

Workplaces

Extended Workplace

Optimisation

Flexi-working

Strategic Objectives Alignment

5

Flexible Working Is Not Remote Access

Solution

HomogenousSimple

DeterministicRobust

Experience

SeamlessFlexible

AccommodatingInclusive

BusinessObjective

EquippedEnabled

Empowered

Non-MobileStatic

On Site

CasualDay Extender

Home or About

Occasional Use

Semi-MobileOffice-Office

Various Sites

Routine

Multi-LocationTeleworker

On Site or Home

Routine > 1 day/wk

Highly MobileRoadwarrior

Everywhere

Remote Access Hot Desks Remote Access Telework

6

The Tools That Flexi-workers NeedOn-Site Teams

Face-to-Face

MeetingRooms

Whiteboards

Apps Repository Email Voice

Face-to-Face

MeetingRooms

Whiteboards

Apps Email Voice AudioConference

Video ScreenShare

Presence IM Expertise CollaborationTools

LocalNetwork

LocalNetwork

Inter-SiteNetwork

Apps Email Voice AudioConference

Video ScreenShare

Presence IM Expertise CollaborationTools

LocalNetwork

Secure Access

MobilityEnablement

Distributed Teams

Remote Workers

Local Collaboration

Virtual Collaboration

BasicCommunication Connectivity

Repository

Repository

7

Key Technologies

Secure Access

Mobility Applications

Video Presence Sharing Tools

Installation,Configuration

& Support

Connectivity for Enablement

Collaboration for Productivity and Effectiveness

8

Collaboration is Critical

9

Broad Solution Sets

Wired / lessPrivate

ReimbursedCorporate

Cloud (None)VPN ClientAppliance

PrivateBYODCOPE

Terminal

CloudLocal (Personal)Local (Corporate)

VDI / VXI

Soft ClientHandsetTerminal

Independent

Private Corporate ? / BYOD

SecurityBroadband Device Application Collaboration

1 2 3 4 5

10

Best Practice PerspectiveCollaboration

Toolset / Strategy

Laptop User Virtual Desktop User

Voice Email Presence

IM Video CollaborationTools

Expertise

Customer

AppsUC

withVDI Backpack

Broadband Appliance VoiceWifi Phone Video Apps Installed Managed Chair

11

Anticipated Experience

Remote Workspace Touchdown Station

Same wireless network detailsSeamless Association

Same number & profile

Always-on access to Corporate NetworkNo special setups / login / adapters / cables

Extension Mobility

Same workflow / productivity capability

Video Presence CollaborationTools

Video Presence CollaborationTools

Home Home

12

Top Flexi-working Tips

Identify ‘Teleworkable’ functions

Determine capability & self-sufficiency of users [= Support]

Align required the business experience to solution sets

Protect sustained employee engagement

Collaboration Everywhere. Teleworkers are team members too

Clarify your drivers, objectives and outcomes

Flexible Working > Teleworking > Remote Access