Engaging Leaders ProgramSenior Nutrition Program – Contribution Process
Project Team: Rita ChardTamara HenryAmanda GallegosJessica L. GonzalezJohnny SanchezWathsna SayasaneJami Spear
Senior Nutrition Meal Programi. Timeline
ii. Background
iii. Research
iv. Data
v. Recommendations
City of Phoenix Senior Nutrition Meal Program (SNMP)
HSD Taskforce requested a raise to contribution• 2007
Program contracted to Selrico Services, Inc.• 2013
Review of Contributions• 2016
COP HSD Contributions Campaign•2008
The Administration on Aging (AoA) Nutrition Meal ProgramCongregate Meal: • A federal program, authorized under Title III &
Title VI to administer grants to programs to deliver congregate and home delivery meals- City of Phoenix dedicates AoA grant funds to home delivery meal program only
• Meals served under the program must be 1/3 of the recommended dietary allowances
Average Budget for Older Adults
Source: The WOW-GI National Elder Economic Security Standard: A Methodology to Determine Economic Security for Elders
Average Healthcare Budget per month in Maricopa County
Couple SinglePoor $1,070 $535Good $724 $362Excellent $538 $269
Phoenix Senior Centers
Senior Center Services
Congregate Meal
Home Delivery Meal Programs Socialization
How Phoenix ComparesCities Surveyed:• Chandler (1)• Gilbert (1)• Glendale (4)• Tempe (2)• Flagstaff (1)• Houston (36)• Austin (9)
How Phoenix Compares
Phoenix Other Cities
# of CentersMandatory ContributionMandatory Membership Avg. # of Meals /day /centerContributions– SuggestedContributions – Actual
15No$20 Annual40$2.50$.71
1 to 36NoNo10 to 85$1 to $4 $.25 to $3
How Phoenix Compares: Commonalities • Satisfaction Level – Generally satisfied• Contributions are:
– Accepted but have declined since 2008– Voluntary– Collected in an anonymous, semi-private
manner• All entities struggle with encouraging
contributions– Greater need, transient population– Rising medical costs– Changing clientele with greater sense of
entitlement
How Phoenix Compares: Differences
Phoenix Other Cities
Provider For-profit contracted vendor:• Selrico
Non-profit contracted providers:• Chandler Christian
Community Center • YWCA• Tempe Community Action
Agency• Meals on Wheels
How Phoenix Compares: Differences
Phoenix Other Cities
Program Funding Source(s)
General Fund • Area Agency on Aging grants• Donations to contracted
nonprofit• United Way• Corporate/Local Businesses• General Fund (Tempe,
Scottsdale)Contributions Set by City of Phoenix Set by contracted provider or
Site Council
How Phoenix Compares: Differences
Phoenix Other Cities
Role of City • Manage Selrico contract• Provide 15 host facilities,
including 3 kitchens• Provides funding from
General Fund• Collects contributions (go to
General Fund)
• Manage nonprofit contract/MOU
• Provide/host facilities
Role of Contracted Provider
• Food prep, catering and serving meals
• Food prep, catering and serving meals
• Secures funding via grants, donations to nonprofits, etc.
• Responsible for federal reporting, if grant funded
• Collect contributions which go directly back into the nonprofit
Survey• March 2016 • 15 Senior
Centers • 500
responses received
Survey Results - Highlights• What would encourage participants to visit
centers more frequently?7 days / week
3%
activities/ classes
45%
better food13%
nothing20%
people7%
time5%
other7%
#responses: 208
Survey Results - Highlights• What would encourage participants to contribute
more per meal?
Con-tribute $2.5022%
Better Food21%
Higher Income13%
Manda-tory18%
Lower Price8%
Nothing5%
Other13%
#responses: 210
RECOMMENDATIONS
Adult Centers: Branding
• Create a revised mission statement that embodies health and well being of adult clients
• Unified Adult Nutrition Program message for all 15 centers, emphasizing positive, healthy, actions in a community
• Consistent contribution donation process• Standardize newsletters; create a fill in template
Solution 1
15 Centers
Nutrition Services
One Outstanding Experience
Strengths Weaknesses
OpportunitiesThreats
Strengths Weaknesses
OpportunitiesThreats
Increases client well being when all foster the idea that they can count on one another
Will not affect perceptions about vegetable tenderness or temperature*
Entirely dependent on the possible uncertain actions of clients.
Transparent policies will create a bridge to relationships.
Recruiting VolunteersTraining Leadership
SWOTSolution 1
Request contributions• Send individualized benefit summaries to
participants • Lateral payments build bonds between clients• Enables the purchase of additional programming
(Most often requested item by 2016 surveyed)• Payment by voluntary contribution helps remove
the stigmas of free lunch • Effectively bring services to community achieving
Mission statement • Methods tried: monthly billing for budgeting ease• SWOT Rating : Low Risk
• Reported by the 109th Congress (2005-2006)
cont.
Solution 1
Target next procurement process to non-profits and community organizations with experience and similar mission.• Demonstrated best practice• Trend of other cities• Potential to reduce General Fund expense• City becomes host with vendor responsible for
operations
Utilize Community Partnerships
Solution 2
Strengths Weaknesses
OpportunitiesThreats
Strengths Weaknesses
OpportunitiesThreats
Reduced outputs on the oversight and liability for the program
Loss of long-standing City operational control
Non-responsive / inexperienced proposors
Joins powers of partners to focus on desired results
May scale to larger service operation
SWOTSolution 2
City
Human Services Foundation
• 501(c)3 designated organization• Community board members with representatives
from Site Council and City ex-officio member
• Alternative revenue source– Fundraising events– Accept donations from private
individuals/organizations– Additional grant opportunities
• Supplement and enhance efforts of HSD
Site Council
Members
Service Provider Experts
Community
Solution 3
Strengths Weaknesses
OpportunitiesThreats
SWOTSolution 3
Reduced City oversight with increased external controls
Ease of accepting donations
Resources needed to establish / implement foundation
Improved economic conditions to attract private donations
Human Services Foundation• Fosters collaborative thinking among multiple
stakeholders • Focused efforts and resources to increase funding• Potential to raise greater awareness of human
services needs in Phoenix• Builds on momentum of increasing awareness of
living a healthier lifestyle• Consider time commitment from members and
differing perspectives• SWOT Rating : Low Risk
cont.
Solution 3
SummaryProject Challenge• Increase average contribution rate• Raise member awareness regarding cost and
funding of SNMP and Senior Center Programs
3 Recommendations• Branding – Adult Nutrition Program• Utilize Community Partnerships –
Nonprofits/Community organizations• Human Services Foundation – Avenue for
additional funding sources and concentrated focus
Thank you
Top Related