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2‐6113)
eGovernance in India has been through these evolutionary stages – starting from humble beginnings of a departmental information portal, information systems have evolved through to the transactional phase where almost all major departments/ministries have been offering online services through flag‐ship projects such as MCA21, ACES, e‐Filing, Panchsheel etc. It is now time to take the transformational leap forward towards horizontal integration and citizen centric service delivery model.
The trends and maturity models cited above are not just theoretical concepts discussed in academic literature. Nations around the world have already begun their transformational journey towards citizen‐centric service delivery model.
A. Singapore Government’s Online Business Licensing Service (OBLS) is a one‐stop portal for businessmen to apply for all the required Singapore government licenses in a single online transaction. The system routes all applications to various government agencies for processing. OBLS allows businesses to apply, update, renew or terminate any combination from a suite of 80 online business licenses issued by 17 government agencies, in one online
transaction2. More than 80% of start‐up businesses in Singapore are served by OBLS without having to visit Government counters. Based on the cost‐benefit analysis done at 31 Dec 2006, businesses have benefited from the OBLS project with an estimated cost savings of US$27 million (since the pilot launch in Jan 2004). Singapore is ranked No. 1 in World Bank’s Ease of Doing Business and 4th in Starting a Business indicator.
B. UK Government’s BusinessLink has been the Governments online resource for businesses
since 2007. After a recent review of its online service delivery strategy3, the Government has accepted the recommendation for making Directgov the government front ‐end for all departments’ transactional online services to citizens and businesses, with the teeth to mandate cross government solutions. Besides delivering better services for citizens, the move has the potential to deliver gross annual savings of more than £1.3 billion. On specific directions from Cabinet Office, BusinessLink website is set to be merged with Directgov from November 2011. In a related initiative, as on January, 2010, the Government had consolidated over 907 of its 1700+ web sites and has further committed to consolidate a further 479 web sites.
C. Canadian Government’s BizPal has been the Governments online source of information on permits and licenses since 2005. BizPaL was created and managed by a partnership involving governments at the federal, provincial, territorial and municipal levels to provide information on permits and licenses that may be required to start and grow a business. In
addition, Province of British Columbia's BC Registry Services4 offers integrated Business Registration including registration with WorkSafeBC (Labour), Register with the Canada Revenue Agency for GST/HST, payroll deductions, and import/export accounts and Business Licenses from Municipal governments.
D. As per the World Banks Doing Business report over 20 economies established one‐stop shops in the year 2011 including economies like Cameroon, FYR Macedonia, Mexico, Peru, Slovenia, Tajikistan, Vietnam
2 http://www.egov.gov.sg/egov‐programmes/programmes‐by‐businesses/obls 3 http://www.cabinetoffice.gov.uk/resource‐library/directgov‐2010‐and‐beyond‐revolution‐not‐evolution 4 http://www.bcbusinessregistry.ca/
In light of the above considerations, there is no doubt that there is a crying need for an online single window of the kind envisaged by eBiz. eBiz when implemented in its complete vision will transform the business environment through following projected benefits:
I. Enable entrepreneurs to submit one integrated application for multiple licenses and make a consolidated payment for the various licenses that they require
II. Reduce the number of procedures and correspondingly the cost and time taken for
obtaining approvals for starting and operating a business. A World Bank study5 on the impact of similar reforms projects the following benefits:
• Average expected savings to Investor for each license: over Rs. 6000 and 120 hours • Average expected savings to government from each license: over Rs. 4000 and 100
hours III. Significantly improve the country’s position on the World Bank’s Doing Business ranking
making the nation an investor friendly destination. A truly integrated Single Window with a Joined‐up service for business registration can potentially improve the country’s Starting a Business ranking to 112 ( a jump of over 20 positions)
4. VisionandObjectives
The vision of eBiz is to transform the business environment in the country by providing efficient, convenient, transparent and integrated electronic services to investors, industries, and business throughout the business life‐cycle. This projects aims to create a business and investor friendly ecosystem in India by making all business and investment related regulatory service across Central, State and local governments available on a single portal, thereby obviating the need for an investor or a business to visit multiple offices or a plethora of websites. It is envisaged that the services offered on eBiz will eventually cover the entire life cycle of a business‐right from its establishment, through its ongoing operations , to even its possible closure.
The core value of this transformational project lies in a shift in the Government’s service delivery approach from being department‐centric to customer‐centric. eBiz will create a 24x7 facility for information and services and will also offer joined‐up services where a single application submitted by a customer, for a number of permissions, clearances, approvals and registrations, will be routed automatically across multiple governmental agencies in a logical manner. An inbuilt payment gateway will also add value by allowing all payments to be collected at one point and then apportioned, split and routed to the respective heads of account of Central /State / Parastatal agencies along with generation of challans and MIS reports. This payment gateway is the first of its kind designed in India and can become a universal payment gateway for all eGovernance applications.
Once operational, this project will:
• Provide a secure one stop shop for all investment and business related information and services 24x7 on a single portal.
5 Source: Rajasthan Business Environment Reform report by International Finance Corporation, March, 2010
•
•
•
•
The Projand efficthrough
5. The foll
•
•
The abo
Eliminate thState and loAllow a singmultiple serdepartmentSignificantlyregulatory reCreate a pla
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he need to pcal governmgle payment rvices and ths and agenciy reduce theequirementstform for mu
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6. The Yeaindicate
S No 1 2 3 4 5 6 7 8 9
10 11 12 13 14
15
16 17 18 19
List of Serr‐1 of eBiz sd in the tabl
Issue of NIssue of DIssue of CeIssue of CeIssue of PeFiling of RTax DeducExcise TaxFiling mongoods (FoService TaFiling HalfIssue of InIssue of InIssue of Im
Applicatio
Filing of FCFiling for EFiling for EIssue of Re
rvices scope include below.
ame Availabilirector Identifertificate for Certificate for Cermanent Acceturns by Comction Accountx Registration nthly returns rm E.R 1) ax Registrationf‐yearly Servicndustrial Entrendustrial Licenmporter Expor
on for Environ
C‐GPR (ReporEmployees StaEmployees Proegistration Ce
es 29 G2B s
Servicelity Letterfication NumbCorporationCommencemecount Numbermpanies (Formt Number of In(Form R‐1) for producti
n (Form ST‐1)ce Tax Returnsepreneur Memnse rter Code
mental Cleara
rting of Forex ate Insurance ovident Fund ertificate unde
services – 18
ber
ent of Businesrm 1)ncome Tax De
ion and remo
smoranda
ance
TransactionCorporationOrganizationer Value Adde
8 Central and
Min
ssCent
eptCent(CBEoval of
DepPromDire(DG
Min(MORBIESICEPFO
ed Tax Stat
d 11 State/M
Depistry of Corpo
tral Board of
tral Board ofEC)
partment of motion (DIPP)ector GeneraFT)
istry of EnvOEF)
C, M/o LabourO, M/o Laboue Commercia
Municipal se
partments orate Affairs (M
Direct Taxes (
f Excise and
Industrial ) al of Foreig
vironment an
r & Employmeur & Employml Taxes Dept (
ervices as
MCA)
CBDT)
Customs
Policy &
gn Trade
nd Forest
ent ent(CTD)
20 Filing of Returns by Dealers 21 Registration of SSI unit under the Industries Devt and
Regulation Act State Industries Department
22 Registration under Shops and Establishment Act State Labour Department 23 Issue of license under Factories Act, 1948 State Factories Department 24 Filing of Annual Returns under Factories Act, 194825 Payment of Property Tax Municipal Authority 26 Application for power connection from DISCOM State Electricity Department 27 Permission to Charge the Line28 No Objection Certificate from Pollution Control Board Pollution Control Board 29 Registration for Profession Tax State Commercial Taxes Department It is expected that at least 21 more services will be added in the next 2 years, besides extending the coverage to other states.
7. The missinformatWizard,
LicenseeBiz LicePermits includeslicensinglist of Lregulatio
CompoIn the cufrom Gosought swill creaform thr
eBiz Enabsion of eBiz tion and serComposite A
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s an ‘intervieg needs of thicenses/Cleaons that they
osite Applurrent scenaovernment asuch as the ate a Comporough which
bled Proceis to transfovices througApplication F
rmits Inforermits InformRegulatory ew‐style’ Wiheir businessarances that y need to co
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ess rm the abovgh a number Forms and Se
rmation Wmation wizainformation izard which s. Based on tthe investomply with as
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ve scenario aof key featuervice Orche
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to fill multipthe forms indt, demograpcombining tor multiple s
and provide ures such as estration.
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ple applicatiodicates signifphics of the he commonservices.
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pository of acability criteseries of quehe wizard prbusiness opbusiness.
on forms to aficant overlaapplicant/bun elements a
sy access to Permits Info
all relevant eria. The eBestions to asrovides a cuseration and
avail variousap in the infousiness unit and creating
relevant ormation
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s services ormation etc. eBiz a single
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8. A high‐ledepictedServicesGovernaTechnol
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stration s the backenfrom the invagencies in apendencies b
rk mework envihe key comptal integrateGateway (Nia.
d workflow ovestor throua logical seqbetween the
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of multiple ggh the Comquence. This services bein
he e‐Biz solute solution ardepartment eloped by t
government posite Applicincludes pang requested
tion to achievre the eBiz Psystems throhe Departm
departmentcable Form irallel and sed by the inve
ve the statedPortal and though the Nament of Info
ts in such is routed equential estor.
d goals is e Shared ational e‐ormation
9. The sucsystemsat the de
In additi– wheresuch a mauthorit
Level 1Level‐1 system sections
FunctiThe follo
Technicalccess of eBi. Hence eBizepartments.
• Level‐1 with dep
• Level‐2 will be d
ion to the abe composite manner that ties in a logic
1 Integratintegration iin the backs provide a fu
ionalOveowing diagra
l Architectz is predicaz solution ha The various
–Designed fpartment sys– Designed developed on
bove levels oservices dea single requcally sequent
tion is envisaged k‐end to prounctional and
rviewam describes
ture of thted on seamas been desigs types of int
for departmestem in backfor departmn eBiz
of integrationesigned by jouest from thtial manner.
for services ocess the sed technical o
s the function
e Integratmless integrgned to handegration env
ent with back‐end. ment with no
n, eBiz also doining up the business u
where the dervice requeoverview of t
nal overview
tion ration with dle variationvisioned are
ck‐end system
o computeri
defines a hige workflow user is routed
departmentsests from ththe L1 integr
w of a Level‐1
the departmns in the levedescribed be
ms. Front‐en
zation. Both
gher level of of the backd to the app
s already havhe Entrepreration solutio
1 integration
ment procesel of computelow.
nd on eBiz in
h front and b
integration kend departmropriate gov
ve a well deseneur. The fon.
.
sses and erization
ntegrates
back‐end
‐ Level‐3 ments in vernment
signed IT following
1.
2.
3.
4.
5.
6.
7.
TechnAs descrThe follo
The intelogicallythrough
The EntrepAttachment
• The by tvalid
The Entreprelectronic Pa
Once submdepartment
NSDG route
An Applicatiinto the Dep
Department
Whenever s
nicalOverribed in the eowing sectio
egration withy separated the various
F
preneur reqs on eBiz Po
eBiz eForm he departmedations.
eneur remitayment Gate
itted eBiz S system via t
s the messag
ion Adaptor partmental A
t user uses th
tatus change
rviewearlier sections describe t
h the deparinto multipcomponents
Figure 3 Functio
uests for artal.
will be desient. It will se
s the Fees aeway integra
System extrathe NSDG
ge to the app
at the deparApplication d
he Departme
es, the Appli
on, the integthe technica
tment systeple compones.
onal Overview o
a service b
igned to be eek the infor
ssociated wated with eB
acts the dat
propriate de
rtment end atabase
ental Applica
cation Adapt
gration with tl details of h
ms will be tents. The be
of L1 Integratio
by submittin
functionally rmation set
ith the serviiz Portal.
ta from the
partment
receives the
ation to proc
tor sends m
the departmhow this inte
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on
ng the resp
identical to and perform
ce on the eB
e Form and
message an
ess the requ
essage back
ment system wgration is ac
plication adam shows th
pective eFo
form currenm the same f
Biz Portal thr
transmits i
nd writes the
uest
k to eBiz via N
will be via thhieved.
ptor. The adhe informat
rm with
ntly used front‐end
rough an
t to the
e request
NSDG
he NSDG.
daptor is ion flow
The follointegrat
#
1
2
4
owing table ion.
Solution Com
eBiz SpecAdaptor
NSDG SuppGeneric Adap
NSDG SupGeneric Adap
F
briefly descr
mponent
ific SAP
plied SAP ptor
plied SP pter.
Figure 4 Techni
ribes the res
Description
This is an eplatform com
1. TranClarintospec
2. In cNSDapp
3. Poll Dep
4. ProcPort
This NSDG splatform in specified forresponses av
This NSDG sucomponent imarshall theresponsible fvia NSDG
This generic deployed as a
ical Overview o
ponsibility o
eBiz componemponents in N
nsforming andrifications subo a format specification usin
ase the appliDG’s payloadlication into s
the NSDGpartments. cess the Resptal.
supplied comNIC. This commat and connvailable in NSD
upplied compis responsiblee payload refor sending th
connector waxis archive.
of L1 Integratio
of each of the
ent that wouNIC. This comp
d packaging tbmitted by thecified by NSng the SAP Gen
cation size is size limitasmaller chunks
G at regula
ponse from De
mponent woumponent is rnecting to NSDG
ponent woulde for receivineceived fromhe responses f
will be hosted
on
e componen
uld be hostedponent is resp
the Applicatiohe business uSDG in complineric Adaptor
greater thantion, this cs before routi
r intervals
epartment an
ld be hostedresponsible foDG to post th
be hosted ing the payloa
m NSDG. Thifrom the depa
d as web se
nt participati
d along with ponsible for
on Data Requuser in the eiance with IISr
n 2 MB, to acomponent sng it to NSDG
for respons
nd routes the
d along with or payload inhe payload an
n the Departmd from NSDGs componenartments to e
rvice where
ng in the
the eBiz
uests and Biz portal S protocol
ccount for splits the G.
ses from
m to eBiz
the eBiz nto IIS/IIP nd poll for
ment. This G and un‐t is also eBiz portal
it will be
5 eBiz Generic SP Adaptor
This eBiz component deployed is in the Department. This component uses the NSDG SP Generic Adaptor to marshall/un‐marshall payloads received from NSDG. In case of larger payloads from eBiz portal, this component is responsible for joining the split parts routed via NSDG. This component is also responsible for formatting/sending responses from Departments back to eBiz portal. It makes use of NSDG supplied Generic SP Adaptor.
6 eBiz Specific SP Adaptor This eBiz component deployed in the Department’s IT infrastructure acts as an intermediary between the eBiz Generic SP Adaptor and Department IT Application. It receives the messages from NSDG and posts it in a format acceptable to the Department’s IT Application in the logical Queue.
7 Input and Output Queues
Data exchanged between Department Applications and eBiz components hosted in Departments are via logical Queues. These queues could be JMS queues or logical queues simulated using a database. The actual implementation of the queue’s will be decided in consultation with the department.
8 Business Logic Components
This component is a part (an extension to the) of the Department’s IT Application. This is responsible for storing requests/responses from/to eBiz Portal in the Department Application. This component is also responsible for sending responses from the Department Application. The Department Application need to be enhanced to have these capabilities. The exact format of message that needs to be exchanged between Departments and the eBiz team will be detailed as part of technical design.
The eBiz Gateway Components described above (items 4‐7) will need to be hosted on the Department’s datacenter while the Business Logic Components (item 8) will be co‐hosted on the department’s existing IT infrastructure.
Level 2 Integration Level‐2 integration is envisaged for services where the departments do not have any IT system to process the service requests from the Entrepreneur. In Level 2 service, the eBiz implements the backend system for processing. The eBiz Department Portal allows the department user to view, scrutinize and process applications received through eBiz.
FunctionalOverviewThe following diagram describes the functional overview of a Level‐2 integration.
1.
2.
3.
4.
5.
6.
7.
10. As a par
phased
five stat
include:
•
The EntrepAttachmentstatutory fo
The Entreprelectronic Pa
Once submifor processin
Department
Departmentservice and
The eBiz Deroles as per
As the procapplicant.
eBiz Progrt of the 10 y
manner. In t
tes of Andhr
Soft‐Launch
the License &
at Agra. The
investors an
number of q
questions to
answers giv
preneur reqs on eBiz Porm defined b
eneur remitayment Gate
tted eBiz Sysng.
t user uses th
t user will balso commu
epartment pthe workflow
essing progr
gram Roadyear program
the first year
ra Pradesh,
: Hon’ble Co
& Permit Inf
e License &
nd businesses
questions as
o ask. The q
ven to the p
uests for aortal. The eBby the depar
s the Fees aeway integra
stem routes
he eBiz Depa
be able to snicate any sh
portal will auw defined by
resses, the e
dmap: m, Infosys, th
r of the three
Delhi, Harya
ommerce, In
formation W
Permit Info
s by providin
ked on every
questions ask
pervious set
a service bBiz eForm wirtment.
ssociated wated with eB
the applicat
artmental Po
scrutinize thhort‐falls bac
utomaticallyy the departm
eBiz Departm
he concessio
e year‐long p
ana, Mahara
dustries & T
Wizard on 28.
rmation wiz
ng answers t
y occasion b
ked from th
through dyn
by submittinll be designe
ith the serviiz Portal.
tion to appr
ortal to proce
e applicatiock to the app
y route the ment.
mental Porta
naire in this
pilot phase, 2
ashtra and T
Textile Minist
01.2013 dur
ard provides
o questions
becomes sma
e second tim
namic decisi
ng the resped to be fun
ce on the eB
opriate offic
ess the reque
n form, verplicant.
application
l sends stat
project, will
29 services w
Tamil Nadu.
ter Shri Ana
ring the 19th
s authentic
in an intervi
aller and sm
me onwards
ion making.
pective eFonctionally ide
Biz Portal thr
ce of the dep
est.
ify fees paid
through app
us messages
roll‐out serv
will be unveil
This phase
nd Sharma l
h Partnership
information
iew style for
aller till ther
s will depend
This wizard
rm with entical to
rough an
partment
d by the
propriate
s back to
vices in a
ed in the
will also
launched
p Summit
24X7 to
mat. The
re are no
d on the
d has the
information on 100+ services of Central Government, pilot states and private agencies. In
addition, the investor will be provided with hyperlinks of the concerned departments and
forms, wherever possible. It is expected that this functionality alone would contribute
greatly towards addressing issues arising from information asymmetry and would free
investors and businesses from their reliance on middlemen for information.
• Platform Launch: During the first week of April, 2013, two services of DIPP namely,
‘Industrial License’ and ‘Industrial Entrepreneur Memorandum’ will be made available on
the eBiz portal alongwith online payment. This would show‐case the transactional
capabilities of the eBiz portal.
• AP Single Window: The Andhra Pradesh Single Window roll‐out is another significant launch
wherein 30 services pertaining to Andhra Pradesh Single Window Services and 6 AP specific
services will be made available along with integration with Central Bank of India for the
payment of fees. This launch would also show‐case the transaction capabilities and shared
services to an investor with all the investor and business related services for the State of
Andhra Pradesh on one portal. It may be added here that the integrated payment gateway
for eBiz is the first of its kind designed in the country. It has the potential of being used for
all other e‐Governance applications. The only requirement will be that such an application
will have to be integrated with the eBiz portal. The gateway will allow a single payment to be
made electronically against a composite application form for multiple services and the
subsequent apportionment and routing of payments to individual departments and
agencies.
• The incremental roll‐out is planned in the end of September, 2013 with 52 services (15
Central and 37 state services) pertaining to 4 states along with integration with additional
PSU banks and ePAO solution for the payment gateway.
• At the end of 6 years, it is expected that this project will expand to cover the whole country
and provide over 200 G2B (Government to Business) services, as well as other value added
services.
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