MARKET NEWS
Issue 18 / 06.2012
1 Stair walker, ENL
2 Medical equipment, EUK
3 Access control, ECH
4 Fire engine, EIT
5 Rail passenger access, EFR
6 Medical CAT scanner, EUS
7 Driver’s desk, EDE
8 X-Ray analysis machine, EFR
9 Medical alarm, ENL
10 Something control, EJP
11 SPECIAL NEWS!
12 Wind farm, ENL
13 Airport conveyor, EIT
14 Ticket machine, EJP
15 Labelling equipment, EUS
16 Bus-stop displays, ENL
17 Medical equipment, ECH
Market News 18 : 1
Innovative new stair walker manufacturer relies on EAO’s Series 84 for emergency shutdown
Success storyCustomer priorities
■■ Nice design.■■ Illumination.■■ Very low behind-panel depth.
Why did EAO win? ■■ Known as a supplier for good quality products.
■■ Fast response to inquiry.■■ Series 84 E-Stop’s low behind-panel depth allows for use in space-restricted applications.
■■ Supplied samples for prototyping.■■ Excellent customer support in the design-in phase.
Customer approval: Yes
Company Profile
Customer:
Thyssenkrupp Accessibility
Application:
Stair-walker - Innovative new product to help
people who have problems with their legs or
back to go up and down the stairs at home.
Ace code:
2822
EAO Products:
Series 84 illuminated E-Stop
Technical contact:
Bart de Mooij
Tel. +31 6 51523072
Market News 18 : 2
Leading operating theatre systems builder relies on EAO products for critical operator controls
Success storyCustomer priorities
■■ Total reliability in the event of emergency. ■■ IP65 protection against liquids including deep cleaning and medical wash-downs.
■■ Bright illumination and status indication.■■ Operator-friendly tactile switching.
Why did EAO win? ■■ Quality of components and reputation for total reliability.
■■ Close customer management and proactive sales.
Customer approval: No
Company Profile
Customer:
Brandon Medical
Application:
Operating theatre control panel
Ace code:
3620
EAO Products:
Series 04 pushbuttons
Technical contact:
Howard Bristow
Tel. +01444 236000
Market News 18 : 3
Success storyCustomer priorities
■■ Protection against vandalism.■■ Replace existing card reader skimmer. ■■ Drop-in replacement for existing panel.■■ IP67 protection.
Why did EAO win? ■■ Overall solution was the best in terms of design and function.
■■ Quality of products and technical advice.■■ Excellent customer support during the design-in.
■■ All in one delivery - supplied ready-to-integrate with existing system.
Customer approval: Yes
Market-leading IP67 door openerspecified for security and access control system
Company Profile
Customer:
Honegger System Technik
Application:
Door opener for security access
Ace code:
3163
EAO Products:
Series 56 HMIS panel
Technical contact:
Norbert Leibbach
Tel. +41 62 388 95 20
Market News 18 : 4
EAO’s market leading Series 56 door opener chosen for fire vehicle driver access
Success storyCustomer priorities
■■ Rugged, well protected and reliable door access under challenging conditions.
■■ High visibility even in dark, polluted conditions.
■■ Vandal resistance.■■ Operator-friendly, tactile switching.
Why did EAO win? ■■ EAO offered a proven product, the Series 56, and reputation as the worlds-best door opener.
■■ IP67 protection for all weather conditions.
■■ Satisfied by high levels of technical information and support.
Customer approval: Yes
Company Profile
Customer:
Iveco MAGIRUS
Application:
Fire vehicle
Ace code:
3504
EAO Products:
Series 56
Technical contact:
Mauro Grazioli
Tel. +39 035 87193
Success storyCustomer priorities
■■ Compliant to TSI PRM.■■ Vandal resistant.■■ Easy to use.■■ Reliable in all weather conditions.
Why did EAO win? ■■ Existing relationship with client over several years - EAO knew the potential.
■■ EAO offered capability to produce complete HMIS panel based on a proven product.
■■ Excellent customer support in the design-in phase. We quickly modified the 3D drawings, working as a team with EHQ.
Customer approval: No
Market News 18 : 5
Company Profile
Customer:
Bombardier
Application:
Passenger access, Strasbourg light rail link,
Compagnie de Transports Strasbourgeois (CTS)
Ace code:
3520
EAO Products:
Series 56 HMIS
Technical contact:
Stéphane Vollet
Tel. +33 6 11 72 68 13
EAO partners CTS in Eurotram project with passenger access controls for light-rail vehicles
Market News 18 : 6
Success storyCustomer priorities
■■ Reliability.■■ Quality and appearance.
Why did EAO win? ■■ Reliable switches with attractive visual appeal that fit with the high-technology look of the equipment.
■■ Able to show EAO has strong reliable performance at other medical device companies such as Smith & Nephew.
Customer approval: Yes
Industry-leading medical scanner builder relies on EAO components for critical operator controls
Company Profile
Customer:
NeuroLogica (Danvers, MA), Industry lead-
ing manufacturer of medical scanning systems.
Application:
Portable CT scanning equipment
Ace code:
3620
EAO Products:
Series 84 E-Stop and halo pushbuttons
Technical contact:
Steve Guzowski
Tel. +203-877-4577
Market News 18 : 7
Success storyCustomer priorities
■■ Supplied as complete control panel.■■ Connection through bus terminal.
Why did EAO win? ■■ Reputation within rail market. ■■ Quality of solution.
Customer approval: Yes
Company Profile
Customer:
Bombardier
Application:
Driver’s desk indicator panel, DT4 U-Bahn
Ace code:
3520
EAO Products:
Series 70 membrane switches
Technical contact:
Michael Schratt
Tel. +49 201 8587 117
EAO partners world’s leading train builder with designs for DT4 U-Bahn driver’s desk indicator panel
Market News 18 : 8
Success storyCustomer priorities
■■ Quality of the overall system to compete on an international level.
■■ Intuitive interface.
Why did EAO win? ■■ Quality of the components.■■ Design - suits the look of their equipment.
Customer approval: No
French X-Ray analysis equipment builder specifies EAO pushbuttons for primary controls
Company Profile
Customer:
Xenocs
Application:
Equipment for X-Ray analysis of small samples
Ace code:
3620
EAO Products:
Series 61 pushbuttons
Technical contact:
Nicolas Serre
Tel. +33 6 09 31 09 13
Market News 18 : 9
High-quality illuminated pushbutton ‘a must’ for emergency alarm medical manufacturer
Success storyCustomer priorities
■■ Nice design.■■ Illumination within pushbutton.■■ Flush mountable.■■ Price acceptable.
Why did EAO win? ■■ Helping the customer during design phase.
■■ Supplying samples for prototyping.■■ Remaining sensitive to price issues.
Customer approval: Yes
Company Profile
Customer:
TB Nederland
Application:
Prevents bed-ridden and the infirm from
accidentally falling out of bed.
Ace code:
3610
EAO Products:
Series 84 illuminated pushbutton
Technical contact:
Bart de Mooij
Tel. +31 6 51523072
Clear illumination and quality engravinghelps EAO Japan win contract with train operators
Success storyCustomer priorities
■■ Bright illumination and status indication.■■ Engraving to their specification.■■ Supplied ready-to-integrate with existing system.
Why did EAO win? ■■ EAO’s reputation within rail industry.■■ High quality appearance of Series 71.■■ Wide choice of accessories including metal lens.
■■ Solution meets their request perfectly.
Customer approval: Yes
Company Profile
Customer:
West Japan Railway Company
Application:
Master Controller Indicator Panel
Ace code:
3520
EAO Products:
Series 71
Technical contact:
Yoshikazu Arai
Tel. +81 3 5444 5411
Market News 18 : 10
Market News 18 : 11
Success storyCustomer priorities
■■ TSI PRM was a key consideration for their decision.
■■ They want the best.
Why did EAO win? ■■ EAO had a great new product, the Series 57, while our competitors didn’t really have a production-ready alterna-tive to propose.
■■ Fully compliant to the new EN 14752.■■ Raised, illuminated symbols conform to TSI PRM.
■■ Smart, tool-less final mounting that saves time and costs during assembly.
Customer approval: NO!
! NOT FOR PROMOTION WITHOUT PERMISSION FROM EAO GROUP MARKETING !
Company Profile
Customer:
Faiveley Transport
Application:
Rail, passenger access, ICx
Ace code:
3520
EAO Products:
Series 57 door opener
Technical contact:
David Lemadre
Tel. +33 1 64433719
EAO France wins first major contract for new Series 57 all-in-one door opener
Market News 18 : 12
Success storyCustomer priorities
■■ IP67 to withstand harsh weather conditions in the North Sea.
■■ High brightness LED illumination.
Why did EAO win? ■■ Quality of sealing and IP rating.■■ Led illumination.■■ Tactile feedback.■■ Good engineering, good pricing, quick delivery.
■■ Excellent product quality and the established EAO name.
Customer approval: Yes
EAO’s high-quality components relied onfor Dutch off-shore energy power station
Company Profile
Customer:
GM Audio
Application:
Communication box for off-shore wind farm
Ace code:
3231
EAO Products:
Series 14, indicators, pushbuttons and buzzers
Technical contact:
Bart Valk
Tel. +31 6 22448786
Success storyCustomer priorities
■■ Engraving to their specification.■■ Flush mounting (avoiding problems with losing lenses and bezels on raised switches).
Why did EAO win? ■■ Close customer management.■■ EAO’s reputation with customer.■■ Choice of products. ■■ Quality of components.
Customer approval: Yes
Market News 18 : 13
Reliable switching and stylish metal bezel wins the business for airport equipment manufacturer
Company Profile
Customer:
MHS (Material Handling Systems), Italy
Application:
Conveyor belt for airport check-in desk
Ace code:
2826
EAO Products:
Series 84, aluminium bezels
Technical contact:
Mauro Grazioli
Tel. +39 035 87193
Success storyCustomer priorities
■■ Reliability.■■ High quality, robust build. ■■ Operator-friendly tactile switching.
Why did EAO win? ■■ Excellent design. ■■ High quality. ■■ Excellent service.
Customer approval: Yes
Pushbutton reliability wins business with Japanese ticket machine equipment builder
Market News 18 : 14
Company Profile
Customer:
AMANO CORPORATION
Application:
Ticket issuing machine
Ace code:
2956
EAO Products:
Series 84
Technical contact:
Yoshikazu Arai
Tel. +81 3 5444 5411
Market News 18 : 15
Success storyCustomer priorities
■■ Looking for a company to do the whole panel with switches.
Why did EAO win? ■■ Pricing and overall proposal. ■■ Quality, appearance.■■ Back-lit engraving on lens.
Customer approval: Yes
Company Profile
Customer:
DURAMARK TECHNOLOGIES, Manufacturer of
machinery to produce labels
Application:
Machine Control Panel
Ace code:
2956
EAO Products:
Series 84 E-Stop and halo pushbuttons
Technical contact:
Gray Perrin
Tel. +203-877-4577
EAO partners labelling equipment builder for machinery operator control panel
Market News 18 : 16
Information for disabled bus passengers at the touch of a very reliable EAO button
Success storyCustomer priorities
■■ IP67 rating for outside use.■■ Nice design.■■ Flush mountable.■■ Size of lens.
Why did EAO win? ■■ Offered a wide choice of accessories including metal lens.
■■ Helping customer choose the most appropriate product.
■■ Supplied samples for prototyping.
Customer approval: Yes
Company Profile
Customer:
Data Display Nederland B.V.
Application:
Pushbutton at bus Terminal to operate
audible travel information about bus times and
destinations.
Ace code:
3501
EAO Products:
Series 14 flush-mounted, aluminium.
Technical contact:
Bart de Mooij
Tel. +31 6 51523072