What is e-learning Some answers and a lot of questions
Contents
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1. Learning is much more than training
2. E-learning is value
3. Blend for success
4. Creating learning is not a subject expert matter
5. Learning means no longer Learning Management System
“ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn
- Alvin Toffler, American writer
Learning is much more than training
Specialist defined purpose
Target needs
Presentation, practice,
feedback and assessment
Sequenced for optimal retention
Student
User defined purpose
Discipline carachteristics
Presentation Sequenced for
optimal reference
Content
Education is student-centered, information is content-centered
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Education Information
Objectives definition
Strategy design
Media selection
Certification design
The design of a training has four steps: objectives, strategy, resources and control
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e-learning leverages Internet advantages, allowing updating, storing, recovering, distributing and sharing of information and training
Can reach a wide target as is using standard Internet technology
Learning is not over when training is finished, but performance assistance tools can be provided
E-learning features are: inmediacy, universality and continuity
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“ If you think education is expensive, try ignorance
― Derek Bok, American lawyer and educator, former president of Harvard University.
E-learning is value
Market
•Successful knowledge transfer becomes business efficiency and effectiveness
Business agents
• Knowledge expands the enterprise boundaries, i.e. Well trained BPs represent a valuable asset for a company
Internal
•Employees must be prepared with three ingredients: Skills, Capabilities and Attitudes
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Knowledge transfer goes beyond company boundaries
Business value
Costs saving
Accesibility and
convenience increase
Change adaptability
improvement
Training quality
improvement
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e-learning is justified by business value
E-learning is more efficient
• Training time for equivalent program used to be between 25% and 60% shorter
• There is no need of introduction, pauses, lunch time, etc.
• A suitable design allows the student to skip known chapters and doesn’t have to go the slower student speed
• e-learning used to have a more rigorous design process, due to the fact that is not so teacher supported
• There is no need to travel
Most savings are due to the working hours not lost. Savings are direct to your employees or customers.
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Good e-learning is efficient and saves time to the student, …
E-learning systems are effective if all that need them can access them in the right time and with a right service
• Training is a critical factor in employee satisfaction
• Training does not finish when class is over
Speed and flexibility are other value criteria. Lead time could be drastically decreased
• Training can be delivered to all target in the same time
• There is no trainers capacity limit
• There is no problem with students availability
• Content does not get obsolet in the training time
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… convenient and fast…
…and highly measurable
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Customer satisfaction
is the first step to get
business results
Behavioral changes
in the customers
are difficult, but not
imposible to
measure
Education
effectiveness
measurement is key
Finally, you should try
to relate behavioral
changes with business
results
Customer satisfaction
Knowledge transfer
Behavior changes
Business results
“ Personally, I am always ready to
learn, although I do not always
like being taught
- Winston Churchill
Blend for success
» Classroom will not be default training
» Classroom training and e-learning synergies will increase progressively
» Teacher will become a facilitator
» Training manuals will become Internet o intranet guides continously updated
» Training schedules will become irrelevant
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Internet is going to change classroom training paradigm...
» Be part of a global learning strategy integrated in HR strategy and suitable to corporate culture
» Be suitable to student needs (pretest, skills profile, expert system, tutor)
» Keep student interest and attention during all training event
» Be user friendly
» Relate learning to business objectives
» Measure learning application and impact in business results
» Provide suitable support for student difficulties
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...but there are big challenges to face
Education is a structured process that combines different strategies…
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Strategy
Learning from Collocation
Getting together, Meet as a
community, Develop
relationships, Live it, Do it
Learning from Collaboration
Discuss it, Practice with others,
Create virtual communities of
practice
Learning from Interaction
Examine it, try it, interact with it
Learning from Information
Read it, watch it, listen to it
Methods
Experience Based Learning
• Mentoring, Role Playing, Case Studies, Coaching
Collaborative Learning
• Virtual classrooms, e-Labs, Web conferences, e-Teams
Interactive Learning, Games and Simulations
• CBT/WBT, Multimedia, Games, Simulations
Support and Reference Materials
• Web sites, video, audio, books, e-books
Technology
LMS
LMS
face-to-face*
Concept Tools Behavior
Learning from Collocation Getting together, Meet as a community, Develop relationships, Live it, Do it
Learning from Collaboration Discuss it, Practice with others, Create virtual communities of practise
Learning from Interaction Examine it, try it, interact with it
Learning from Information Read it, watch it, listen to it
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… to create a cross channel learning experience
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1 4
2
5
6
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May be done in face-to-face
“ The best teacher is not the one who
knows most but the one who is most
capable of reducing knowledge to that
simple compound of the obvious and
wonderful
- H.L. Mencken, American Journalist
Learning creation is not a subject expert matter
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program manager
subject matter expert
instructional designer
user experience
expert
multimedia producer
learning technologies
expert
tutor
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Creating successful learning experiences requires different roles…
Customer Learning & Knowledge Strategy
•Customer Knowledge Map
•Customer Readiness Assessment
•Learning & Knowledge Plan
Learning & Knowledge Design
•Curriculum Design
•Content Instructional Design
•Asynchronous Collaboration Design
•Workshop Design
Content
•Custom content building
•Training solutions catalog
Technology
•LMS
•LCMS
•Author tools
•Learning content hosting
Learning & Knowledge Execution
•Learning Audit & Analysis
•Customer Management
•Knowledge Workshop
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… and a complete model covering the whole process, from concept to execution
Knowledge management techniques
Knowledge explicitation Expert interviews
Lessons learnt
Expert systems
Knowledge maps
Knowledge exchange Expert locating
Mentoring
Practice communities
Education
Best practices adoption
Explicitation and exchange are essential tools to create and spread knowledge
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“ Technology is anything invented
after you were born
― Alan Kay, American computer
scientist
Learning means no longer Learning Management System
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Today, online experience means adapted to the broad range of user devices
Images Documents
Web content Records
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Content strategy is the basic level of education strategy
Online courses, (serious) games or augmented reality provide interaction
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Collaboration is social and allows not only spreading but capturing knowledge…
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…closing the loop of knowledge management
= 1 Twitter Social network & micro-blogging service
= 2 YouTube Video-sharing site
= 3 Google Docs/Drive
Office suite and data storage service
↑ 1
1 4 Google
Search Web search engine
= 5 WordPress Blogging/website tool
= 6 Dropbox File synchronization
↓ 3 7 Skype Text and voice chat tool
↑ 11
8 PowerPoint Presentation software
↑ 5 9 Facebook Social network
↑ 1 10 Wikipedia Collaborative encyclopaedia
↓ 3 11 Moodle Course management system
↑ 5 12 Evernote Note-taking tool
↓ 4 13 Slideshare Slide sharing site
↓ 7 14 Prezi Presentation software
↓ 3 15 Blogger/Blogspot
Blogging tool
= 16 Google Reader
RSS aggregator
↑ 9 17 Google+ / Hangouts
Social network/video meetings
↓ 5 18 Diigo Social bookmarking/ annotation
↑ 23
19 Word Word processing software
↑ 11
20 Yammer Private social networking engine
Multiple tools are used today for online learning…
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Source: Jane Hart, “Top 100 Tools for Learning 2012”
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… and learning measurement goes also to real world and no longer needs a LMS
Source: http://www.tincanapi.com/