E. business knowledge transfer for SMEs –
experience from Lithuania
Prof. Rimantas Gatautis, KTU
E. business development: Infrastructure (State statistics department, 2010)
E. business development: Infrastructure (State statistics department, 2010)
Internet use in enterprises (2010)
92,9% financial services (e. banking); 45,7 % staff training; 95 % communication with governmental
institutions;. 87 % governmental information search; 89,7 % download of various forms; 84,8 % return of various forms; 78,1 % administration procedures in electronic way;
E. Commerce tendencies (2010)
24,4 % enterprises bought (order) goods through Internet,
20 % – receives orders through Internet; Online trade – procurement 13 % of all
orders, sales – 9,3 % all sales.
ICT adaptation
Problems?
Web site
E-commerce
E-business
Networked organizations
Digital ecosystems
E.
mat
uri
ty
Time
Barriers for e. business support (EIIR, 2009)
Competition among companies in the target sectoral group. Lack of awareness, often combined with mistrust regarding
ICT and ICT service providers (and their potential for improving SMEs'
performance) Cost Internal ICT and management knowledge Network infrastructure issues: access and interoperability Legal uncertainties
E. Business support (EIIR, 2009)
Business environment Skills upgrading Network infrastructure Trust infrastructure Digital products and information services Intangible investments and assets Information Government online
ICT based knowledge needs
11,11%
22,22%
11,11%
22,22%
22,22%
33,33%
44,44%
11,11%
33,33%
55,56%
44,44%
66,67%
33,33%
55,56%
33,33%
33,33%
11,11%
11,11%
33,33%
11,11%
IRT strategija ir valdymas
IRT tinklo architektūra
IRT saugumas
IRT priežiūra
Naujų verslo sprendimų kūrimas
Išorinių paslaugų priežiūra
1 2 3 4 5
Outsourcing
New business decisions
ICT maintenance
Security
ICT architecture
ICT strategy and management
Knowledge needs in functional areas
11,11%
11,11%
22,22%
11,11%
11,11%
33,33%
11,11%
22,22%
22,22%
33,33%
44,44%
11,11%
22,22%
22,22%
11,11%
55,56%
55,56%
33,33%
44,44%
66,67%
55,56%
88,89%
Valdymas ir kontrolė
Administravimas ir apskaita
Tyrimai ir plėtra
Gamybos procesai
Marketingas
Logistika
Paslaugos vartotojams
1 2 3 4 5
Customer services
Logistic
Marketing
Production
Research
Administration, accounting
Management , control
Skills upgrading means
88,89%
88,89%
66,67%
88,89%
100,00%
11,11%
11,11%
33,33%
11,11%
Intensyvūs mokymokursai
„Geros praktikos“portalas
E. verslo vadovas
Specifinės mokymoprogramos
E. verslo paramosprograma
Taip Ne
E. Business support program
Specific training programs
E. Business guide
“Good practice” portal
Training courses
Earlier support initiatives(EIIR, 2009)
Support through Phare, Leonardo da Vinci, local support measures
Oriented towards awareness rising Support through SF E.business LT measure Oriented towards certain enterprises
From awareness to implementation
General objectives of IT training in Lithuania
To increase SMEs awareness about IT and e. business;
To increase specific IT and e, business knowledge between SMEs ;
To promote local good practice in e. business between SMEs;
Need for IT and e. business knowledge
Knowledge in different markets - B2B and B2C.
ICT and e. business in different activities across value chain/value networks (SCM, CRM, marketing, etc.).
Sector specific knowledge.
Raising ICT and e. business awareness
Objective – promote ICT and e. business adoption between SMEs.
Information provision through different channels; Portal / web sites / brochures, guides; Seminars/workshops; Collaboration with consulting companies; Funding opportunities events;
SMEs self training
Objective - – to encourage personal incentive to learn to use IT and optimize the use of IT .
Online courses, various tutorials, e-learning, e-library of guidelines and practical advices.
High quality training courses/seminars/workshops Objective – to guarantee the best quality of
training courses/seminars/workshops. qualification and accreditation of trainers and experts,
professional advices and consultancy; quality requirements and foreseen possible tolerance bounds
for trainers competence; monitoring of seminars/training courses/workshops; consider clients opinion and suggestions how to improve
quality; consulting after seminars/training courses/workshops.
Collaborative learning
Objective - to encourage IT innovations and management change in SMEs.
Method: to bring together Business, Research and Education actors via a Web2.0 platform based on content created by the users, sharing examples of good practice.
Interactive assessment tools
Objective - to fit the IT needs of each enterprise and/or user
Method: To set up well structured training system which would be adopted according to SMEs activity scope and development plan.
Thank you for your attention.
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