Badr Al BadrManaging Director, Cisco
Smart+Connected Communities, Asia and Africa
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Agenda
What is culture
What is high performance culture
The 3 pillar model
Culture -> Performance
Leadership
Motivation
Structure
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What is Corporate Culture?
cul·ture: the set of shared attitudes,
values, goals and practices that
characterizes a company or corporation.
-Webster’s Dictionary
© 2009 Guidon Performance
Solutions, LLC.
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How is corporate culture
formed?
Culture is represented in the norms and unwritten rules that guide employee actions
Corporate cultures are shaped by a variety of influences
nature of the business
geography
fingerprints of the company founders, current leaders and associates
Culture “happens” but can be changed
© 2009 Guidon Performance
Solutions, LLC.5/5/2010 4©2010 Badr Al Badr
The Power of Culture
Power has a significant impact on a
firm's long-term economic performance.
Low-performance cultures develop
easily, even in firms full of intelligent
people.
Although tough to change, corporate
cultures can be made more
performance-enhancing.
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What is a high performance
culture?
"A physical or virtual environment
designed to make workers as effective
as possible in supporting business goals
and providing value.” -Gartner
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What does it mean?
Accountability, innovation, focus,
urgency, and responsiveness.
Results-oriented culture based on
measurements and incentives
people are held accountable for the goals
they set and are recognized and rewarded.
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Performance
Culture
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Market Share Leadership
0%
20%
40%
60%
80%
100%
Digital Video: IPTV
65%Cisco/SA
0%
20%
40%
60%
80%
100%
Switching: Modular/Fixed
Cisco/SA70%
0%
20%
40%
60%
80%
100%
0%
20%
40%
60%
80%
100%
Security
Cisco
Security
35%
0%
20%
40%
60%
80%
100%Voice
Cisco28%
0%
20%
40%
60%
80%
100%Wireless: LAN
Cisco 54%
0%
20%
40%
60%
80%
100%Storage: Area Networks
Cisco24%
0%
20%
40%
60%
80%
100%
Routing: Edge/Core/Access
Cisco57%
100%
0%
20%
40%
60%
80%
Networked Home
Linksys 45%
0%
20%
40%
60%
80%
100%
Web Conferencing
Cisco/WebEx
50%
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Market Share Leadership
28%67% 70%24% 50% 54% 35%57%
50%
65% 70%35%
28% 54% 24%
57% 45%
Only company with leadership across all segments
45%
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Employee satisfaction leadership
Surveys show that Cisco is considered a best workplace for almost every location in the world
#1 Best Work Environment in Saudi: 2008, 2009
In 2009 on top 10 lists of best workplaces in:
India, Turkey, Austria, Belgium, Denmark, Finland, France, Germany, Netherlands, Spain, Portugal, Sweden, Switzerland, USA.
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cultureemployees
…are our competitive
advantage
service1/6
engineering1/3
sales1/3
other1/6
employees
63K+
countries
165+
offices
450+
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Cisco culture
Continuous Improvement/Stretch
Goals
Profit Contribution (Frugality)
Teamwork
Fun
Drive Change
Empowerment
Open Communication
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Leadership
Role modeling
Alignment with vision
Leadership model: C-LEAD
Delegation & Empowerment
Open communication
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Role Modeling
“The culture of a company is the behavior
of its leaders. Leaders get the behavior
they exhibit and tolerate. You change the
culture of a company by changing the
behavior of its leaders.”Larry Bossidy
Former CEO, Honeywell
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Alignment
Connecting the employee to the
company’s vision and mission
Linking individual and team goals to the
vision and mission
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Increasing
Complexity
Growing
Business
Volume
Escalating
Risk
Growing Business
Volume
Customers
Orders
Cases
Increasing
Complexity
Business models
Portfolio of offerings
Geography
Customer segments
Acquisitions
Escalating Risk
Geopolitical
“Once-in-a-lifetime”
opportunities
Emerging technologies
Business resiliency
Leadership in a chaotic world
Evolving
Leadership
Competency
Needed to
Succeed
in Chaos
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Collaborative leadership model
Connecting with customers, partners, suppliers, and colleagues – across functions as well as geographies to achieve significant results.
• Working Across
Boundaries
• Engaging Others
• Earning Trust
Building Cisco’s capabilities by continuing to develop own and others’ skills.
• Developing Self
• Developing Others
Delivering exceptional results by building commitment to the business and enabling teams to succeed.
• Demonstrating Passion
• Empowering Teams
• Achieving Results
Developing bold strategies and the organization’s capability to achieve its objectives.
• Shaping Strategy
• Building Capability
Promoting change and innovation to support Cisco’s strategy and set Cisco apart in the global marketplace.
• Promoting Innovation
• Leading Change
Application of Leadership Model
Model as a
Foundation
Recruitment
• Interview training
• Hiring process
• Internal talent
movement
Performance
• Performance
management
• Leadership evaluation
Development
• Leadership Series
• Management Series
Assessment
• 360 Assessment
• Talent Review
• Leadership
Promotion process
• Self assessment
How leadership drives this
culture?
Establishes measurement and
management systems with strong
accountability for results.
Focus on retaining and incenting the
best and brightest talent.
Above all, do what is in the best interest
of the organization, not just their own
team.
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Structure
Web 2.0 Collaboration tools
Performance management
Reviews: annual, quarterly, monthly, weekly
Matrix management
Talent reviews
Online 360
Pulse surveys
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Collaboration:
Flexibility driving productivityHow Cisco Employees’ Work Is Changing
63% of time is spent communicating and collaborating
Collaborative work is more often virtual (35%) than face-to-face (28%)
Cisco Technology Enabling Mobile, Collaborative Work “Styles”
56% of work is done away from their Cisco desk
43% have a remote manager
85% telecommute part of the time
24% of work is done from home, 48% outside business hours
Mobility Maximizes Productivity and Achieves Work/Life Integration
Average commute time is 1.4 hours a day
Employees report being more productive outside the office
70% would prefer to work from home at least two or more days a week
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Performance Management
The ongoing process of aligning individual
goals to organizational initiatives, as well
as assessing results
Rewards programs are aligned
assessment
Online tools that enable employees to
formally document their goals and
accomplishments
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Performance Management:
Goal setting
What is Goal
Setting?
SMART goals
Cross-functional and
organizational
Time/workload
prioritization
Alignment to the
business
Flexible and dynamic
Why is it important?
Drives great
performance
Establishes alignment
and within the business
Empowers employees
to act in an
environment of speed,
scale
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Performance Management:
Development planningWhat is it?
Development in current role
Long-term career planning tied to personal aspirations
Know what it takes to be successful
Joint commitment with employee and manager
Involves ongoing dialog
Why is important?
Accelerates individual performance and growth
Increases business performance
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Motivation
Corporate Social
Responsibility provide
meaning to work
A good workplace drives
motivation
Motivation drives
performance
Mo
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we believe
belongs to everyone.
Sustainable
Business Practices
Networking
Academy
Make Every Connection
a Green Connection
Volunteerism
community
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Employees Are Proud to Work at Cisco
Great Places to Work
Best Employers in Austria, Belgium, Demark, Finland, France, Greece, Ireland, Netherlands, Norway, Portugal, Spain, Sweden, and Switzerland
Fortune Magazine
100 Best Companies to work for twelve consecutive years! Ranked sixth overall
Worlds Most Admired Companies
Barron’s100 most respected companies—ranked tenth overall
Fast Company Magazine
50 Most Innovative Companies
Human Rights Campaign
Cisco scores 100% on Corporate Equality Index for the fifth time
Hewitt Associates
Best Employers in Asia, India and Turkey
Black and Hispanic Engineering
and IT Magazines
Most admired companies for Hispanics
Most admired companies for Blacks
Working Mother Magazine
Best Companies for Multicultural Women
National Association of Female Executives (NAFE)
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Who are “best employers”?
"best employers" as organizations that care about how people are treated at work, run their businesses with their people top of mind, and have superior business results as a consequence. -Hewitt
According to Hewitt, best employers • excel at making employees feel connected to the
business
• communicate with employees about the organization's goals
• align people and business through performance management
• link pay with performance of the individual and the company.
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Motivated employees drive
performance Expand their expertise in their area as well
as to broaden their experience over time. Each individual is continually improving their
own skills and contributions to the organization
Search for more efficient and effective ways of operating, and to look beyond their own area to understand the needs of the overall corporation.
Best employer companies generally have:• higher profitability
• higher customer loyalty
• lower hiring costs
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