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Prepared by:
Nitesh Dhankhar
& Pooja Seht
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GATIS Mission in terms of developmentof Business
GATIs commitment is to be a
type of business which isdifferent from others and to
play a distinctive role in themarketplace.
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Amity Business SchoolHighlights of gati
A pioneer and a leader in Express Distribution &Supply Chain Solutions.
Youthful, trendy and market driven, Gati is ready to
take up new challenges.
Gatis first of its kind offers and services have createdbenchmarks in the industry.
The new mechantronic Express Distribution Centres
have revolutionised logistics and distribution systems
across the country.
Gatis Domino Discipline has revolutionised the way
Gati works and has aligned everyone in Gati towards
one goal: Customer Delight.
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GATI:WHAT MAKES IT A CLASS
APARTOn - time departure of vehicles irrespective of capacity
utilisation
Assured date of delivery
Door pick - up and door - delivery, absolutely hassle - free
Weather - proof containerised vehicles for safe movement
One - time lock for tamper - proof transit
Online track and trace facility to trace your cargo
Physical proof of delivery option
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About GATI
Gati ischaracterizedby its:
Speed Reliability Discipline
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Concerns of GATI LTD
The key issues include.
-Customer Satisfaction.
-Ability to give right service at right time.-Product /service Presentation.
-Traffic Building.-Layout of the services.-Keeping Pace With Technology.
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Gatis Zones
GATI is dividedinto 5 Zones
EASTKOLKATTA
WESTMUMBAI
NORTHDELHI SOUTHSECUNDERABAD
CENTER INDORE
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GATIs dedicated Team
2750 Trained Professionals
1200 Gati Associates
500 Vendors
1200 Trained Handlers
1500 Trained Drivers
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CoverageCoverage in a month:
Carries 20,000 tonnes of Express cargo
Carries 1.2 million packagesCarries 300,000 Shipments
Carries 700 tonnes of Priority cargo
Covers 3 times the distance of all National Highways.
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Amity Business SchoolGatis manpower
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Products and Services of GATI Ltd.
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Express (Surface)
Today, Gati has become the face of RetailExpress Cargo.
Providing quality service and value formoney.
Over the years Gati has gained expertisein handling various industry verticals-healthcare/clothing/white goods/electronics/engineering/IT/Telecom/high-value/ cargo, etc.
Gati has more than 2,000 vehicles at itsdisposal which cover 3,20,000 kms. perday.
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Amity Business SchoolPriority (Air)
Gati Priority is the result of an exclusive tie-up with Indian Airlines, the largest airlinenetwork in India.
strategic alliance with Indian Airlines
Assured space on IA flights
24-72 hour Service
Flexible Pickup & Delivery Options
Containers & Pallets for Safety & Security
Same day service to select destinations.
Multimode network - Air & Surface
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GATI AIR EXPRESSNext Day Before noon deliverylocations
DELHI
NOIDA
GURGAON FARIDABAD
MUMBAI
AHMEDABAD
NAVI MUMBAI HYDERABAD
BANGALORE
CHENNAI
KOLKATA
Next day delivery Locations
GHAZIABAD LUCKNOW
CHANDIGARH AGRA
JAMMU SRINAGAR
GOA PUNENASIK
VAPI BARODA
COIMBATTORE COCHIN
TRIVENDRAMPONDICHERRY
MYSORE TIRUPUR
HOSURGUWAHATIBUBANESHWAR
PATNA SILIGURI
INDORE BHOPAL
NAGPUR RAIPUR
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Amity Business SchoolInternational
Gati has extended its horizons in the Asia-Pacific & SAARC countries. Gati has openedoffices in Singapore, Hong Kong, China, SriLanka, Nepal and Myanmar to strategically
focus on India-centric business Freight Forwarding in Air & Sea shipment.
Strategic tip-up with Global player.
Coverage of more then 200 countries. More then 500 pick-up point in India.
Custom Clearance Services.
Door to Door, Port to Port Services.
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Amity Business SchoolZipp
Express Courier Services.
All Metro with committed AM delivery.
Web Base Track n Trace facility.
Mass Mailing Solution.
Pre-Paid envelop.
Air Parcel Services.
Holiday delivery
It provides your own choice of price, and
Transit time options
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GATI SAVER
An affordable surface product especially
designed for your non-commercial packages.
It makes easy to send non-commercial
personal / corporate gifts, news magazines,
catalogues, directories, study materials &
brochures across India. Flat rate of Rs. 89 per package (up to 4 kgs)
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Amity Business SchoolCoast to Coast
Gati Coast to Coast (CTC) is Gati's shippingdivision. Set up way back in 1986, the CTC vision
was to become the preferred service provider for
all sea bound cargo in the Bay of Bengal,
Andaman Islands and Malacca Straits.
In the two decades of its existence, Gati CTC has
followed this vision with diligence and
determination and has emerged as a completesolutions provider for the Indian seas.
4 vessels providing liner service between Chennai-
Andaman islands - Chennai & Chennai- Yangon-
Chennai.
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VALUE ADDED SERVICES FOD (Freight-on-delivery)
COD (Cash-on-delivery)
DOD (Draft / Cheque-on-delivery) Inbound Rate Agreement: Ensures hassle-free,
convenient supplies from your vendors.
Holiday & Sunday Pick-up/Delivery
Octroi Clearing Facility: Octroi clearance on behalf of
customers
Tamper-proof packing: Special bags for safe handling of
high value cargo
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Gati delivers its services to Pharma Co
Electronics & Electronic Components
Automotives, Auto Spares
Engg Products, Machinery, Spares
Other in Mfg (Heavy Engg)
Computer, Computer Peripherals
Electrical Appliances, Products, Components
Apparel Industry
Fast Moving Consumer Products (FMCG)
C & F, Courier and Cargo
Printing & stationary
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List f j r c st ers f ti
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Amity Business SchoolTechnology
Online line tracking on www.gati.com
e-POD-Scanned copy of Proof Of Delivery through e-mail
Toll Free Number A 24 x 7 service
e-mail Updates - Tracking your consignment is just a click away
SMSUpdates Messages on your mobile
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Gatis Communication Gati Enterprise Management System
(GEMS)
Custom developed software to cater to theneeds of GATI operations
Oracle Financials - Business
Accounting Oracle CRM - Customer Relation
Management
gati@Web
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Gatis communication Terrestrial Links / RF connecting 120+
sites
Other locations have Dial-up / Broadband / Cable / ISDN connectivity
Widest IP Phone connectivity from
Jammu to Trivandrum Implemented Wide Area Network (WAN)
3 yrs ago
VTS Vehicle Tracking System
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Departments of GATI
HRDepartment MarketingDepartment
Finance Department
Logistic department
Service department
ITDepartment
Legal department
FacilityDepartment OperationDepartment
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Operation department Monitoring arrival & delivery service
levels
Understand customer needs & monitorservice level to provide a fool proof
delivery plan.
Create responsible teams of serviceproviders & vendors for creating
technology driven service levels.
24/7/365 service level monitoring system.
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Vehicle routing
Provides a cost effective delivery
Continuously reaching on newer &
alternative routes.
Evaluation & modification of the route plans
to enable a disciplined & quality delivery.
Deploying newer route plans, ahead our
competitors to ensure timely & quality
delivery for enabling customers to build
better relations with their end customer
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Vendor Management
Identify & partner with competent vendors
to extend the best service experience forour customers.
Responsible & integrated vendor
management system. Continuously monitor the performance of
the vendors
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Customer service department-CALL CENTER
Call centre is divided in to 2 types
Front Hand: - Queries of the customers
Back Hand: - Answers of this quarries
There are 9 call centers of Gati all over India.Zonewise, @
EAST: ~ Calcutta
CENTRAL: ~ Nagpur NORTH: ~ Delhi
SOUTH: ~ Chennai, Bangalore & Hyderabad
WEST: ~ Mumbai, Ahmedabad & Pune
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strategy Gati International, the global operations
wing, provides them with strategic USP
an international reach, along with a highlyfocused expertise in India - centric
operations. This ensures that Gati remains
the undisputed leader not just in Indian
operations, but also in India - focused
operations.
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They are the first to offer a money-back
guarantee on their express cargo services.
Keeping customer satisfaction in mind,they launched the cash-on-delivery
scheme and are also the first to announce
a toll-free number to look into complaints
and requests.
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Strategy
Plan to do more Road shows.
Plan to participate and organized events in fairs and
exhibitions.to create awareness. Sponsorship in various events (including cultural,
corporate)
Brand promotion throughD
irect Marketing tools. Product presentations in front of target customers
(common people).
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Amity Business SchoolPricing Strategy
GATI can be classified based on their generalpricing strategy. GATI must decide whether theirapproach is to use price as a competitive advantageor to seek competitive advantage in non-price ways.
Discount Pricing
Competitive Pricing
Full Price Pricing
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Financial performance:
The company posted its highest net profit ofRs.10.37 crore, recording a growth of 87% from theprevious year profit ofRs. 5.55 crore.
The income for the year at Rs. 361 crore was up17% from the previous year's income ofRs. 309crore.
The market capitalization of the company has grownto Rs. 263 crore, post rights issue, compared to Rs.65 crore last year.
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Amity Business SchoolEARNING PER SHARE(EPS)
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Amity Business SchoolSHARE PRICE OF GATI
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A glimpse of gatis workplace
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