DISTRICT COUNCIL
AND ADMINISTRATION
District Council Orientation
FAST FACTS
Corporate Overview
Community Vision:
From Muskoka Official Plan
Muskoka will be a place where people can live, work, and play.
The overall prosperity of Muskoka will rely on the integration of a vibrant economy and a healthy
natural environment along with a caring community that fosters a sense of belonging and
supports those in need.
Sustainable development will allow for desirable growth and change that respects the small-town,
rural and waterfront character of Muskoka.
All residents will be valued and community well-being will be promoted.
ADMINISTRATION
CAO, Communications, Muskoka Airport
Council
Strategic
Priorities
• Updated in 2016, reduced to five pillars and 38
strategies – down from 11 goals and 99 strategies
• Conveys Council’s priorities for the community
• Provide direction to the CAO, District Strategic
Leadership Team (DSLT) and Departments
• Staff reports aligned to five pillars
• Seeking direction from this Term of Council re: review
and update
Administration
• Link between all departments, Council and Area
Municipalities
• Support and facilitate the execution of Council
decisions - working collaboratively with Area
Municipalities
• Association and Memberships
– Association of Municipalities of Ontario (AMO)
– Federation of Canadian Municipalities(FCM)
CAO
• Drive efficiency and effectiveness
• Monitor and improve corporate culture
• Continued effort to identify shared services
opportunities
• Talent management
• Develop corporate scorecard
Muskoka
Airport
• District owned and operated since 1996 and main runway
fully reconstructed in 2015
• Operations:
– 24 hours a day, seven days per week, 365 days per year
– Approx.15,000 aircraft movements annually
– A Canada Customs Airport of Entry
• Seven (7) member skills-based Board appointed 2018
– Strategic planning process underway
• Muskoka Airport CEO recruitment underway
Corporate Communications
• Visual standards / branding and marketing
• Social media, website and SIMON (intranet)
• Media relations
• Internal coaching and training
• Public engagement and facilitation
• Internal communications
2019-20 objectives: • Corporate communications and media relations strategy and policies
• Online engagement portal – www.engagemuskoka.ca
• EPW Capital Projects – community engagement and communication strategy (Huntsville 2019-20)
• Public education campaign: What Does The District Do?
• Corporate Vision and Values and Roadmap project
Regular meetings with Area Municipal staff and EIOs
Council Communication with Staff
• Protocol
• Courteous Communication
• Adequate Time – May Vary
• Public vs Private
Staff Leadership in Action:
District and Beyond!
• CAO representation: – OMMA – Member and Incoming President
– Member of CAMA, RSTCAO
– MAHC Healthcare Development Taskforce
– Regular meetings with Muskoka Area Municipalities’ CAOs
– Regular interactions with:
• Ministry of Municipal Affairs and Housing
• Other Deputy Ministers and Assist. Deputy Ministers
• Staff leadership in action: – Professional leadership roles in local, regional, provincial and
national levels
– Various backgrounds across sectors
– Staff personal contributions back to the community
Today’s Session
• Overview of each department
– Leadership team, snapshot, objectives,
emerging issues, schedule of on-going
orientation
• Questions at the end
• Lunch
• Procedural By-law workshop at 1:00 p.m.
HUMAN RESOURCES
Organizational Effectiveness, Employee and Labour Relations,
Workforce Planning and Talent Management, Compensation, Job
Evaluation, Pension and Benefits, Health, Safety and Wellness
Department Key Service Areas
Human
Resources
Advisor, Facilitator, Advocate and Administrator of HR
programs and processes for
Council, Leadership and Staff
District Vision, Values & Goals
Department Snapshot
Service Area Purpose
Organizational
Effectiveness
Design HR strategies for:
• Organizational structure and job design
• Employee engagement
• Change management
• Team effectiveness
• Internal communication
Department Snapshot
Service Area Purpose
Employee and
Labour
Relations
• Foster collaborative and respectful work
environment
• Negotiate and administer five (5) collective
agreements
• Develop and implement policies and procedure
• Coach, mentor and guide all levels of employees
Department Snapshot
Service Area Purpose
Workforce
Planning and
Talent
Management
• Develop a future focused workforce:
• Workforce plan development and execution
• Attraction and retention of best qualified talent
• Leadership development
• Training and skill development
• Design and oversee a performance management
system
Department Snapshot
Service Area Purpose
Compensation,
Job Evaluation,
Pension &
Benefits
• Create fair, equitable and effective rewards
structures which include:
• Compensation
• Pensions
• Benefits
• Balancing attraction and retention of employees,
with strategic priorities and affordability
Department Snapshot
Service Area Purpose
Health, Safety
and Wellness
(HS&W)
• Foster healthy and safe workplaces
• Implement programs and processes focused on
eliminating risk and supporting employee well-
being
2019-20 Objectives
Human Resources
• Collective agreements renewals
• Develop leadership talent and future-
focused workforce
• Foster health, safety and wellness
• Mental health / PTSD focus
• Enhance employee engagement
• Support new corporate vision and
values rollout
• Update performance management
program
• Review effectiveness and communicate
of compensation and benefits systems
• Continue shared services opportunities
Emerging Issues
Human Resources
• Changing legislative
landscape
• Challenging recruitment
environment
• Increasing employee
expectations
• Realities of today’s workforce
• Large, complex and geographically diverse operation
Schedule of
Ongoing
Orientation
• January: Collective
Bargaining Committee
Orientation
• May/June: Non-union
compensation review to
Council
• Employee Engagement
• Other – as requested
LEGISLATIVE SERVICES
Legal Services, POA Court Services, Clerk
Department Leadership
Department Snapshot
Program /
Service
Purpose
Legal
Services
• Full service, in-house law firm:
• Two (2) lawyers and three (3) law clerks
• Shared with POA Court
• Sole client is District of Muskoka
• Cannot provide services / advice to individual
residents
• Cannot provide advice to Council members
regarding conflict of interest matters
• Provides full range of legal services to all
departments within the District of Muskoka
Department Snapshot
Program /
Service
Purpose
Legal
Services
(continued)
• General Municipal Law, Planning and
Development, Contract, Leases, Aviation, Real
Estate, Mortgage Transactions, Construction Lien
matters and Litigation:
930 Title Searches
550 Registry Documents reviewed
315 Registered documents
630 New Legal Services Requests
180 Affordable Housing Matters
• MoU for delivery of certain Part 1 Prosecution
Services
Department Snapshot
Program /
Service
Purpose
District Clerk Clerk’s Duties (Section 228 of the Municipal Act,
2001) include:
• Record Proceedings of Council/Committee
meetings
• Responsible for Recorded Votes
• Keeper of Records
• Executes Agreements and Contracts
• Municipal Freedom of Information and
Protection of Privacy (MFIPPA) –
Coordinator Role
• Provide procedural advice and guidance to
Councillors
Department Snapshot
Program /
Service
Purpose
Court Services • MoU with Province to provide court services for
the Ontario Court of Justice within the District of
Muskoka
• Responsible for all administrative functions related
to the operations of Ontario Court of Justice within
the District, save and except appellant matters.
Department Snapshot
Program /
Service
Purpose
Court Services
(Continued)
• Manages charges from seventeen (17) different
prosecuting agencies
• All types of matters governed by the Provincial
Offences Act, R.S.O. 1990 c. P.33
• Funded in accordance with MoU – No Impact of
Levy
• Between 2015 and 2018:
• Charges – 42,834
• Early Resolution – 3,572
• Trial Requests – 5,227
2019-20 Objectives
Legal Services
• Finalize and implement
Development Review Process
• Integration of proposed transition
of Part 3 Prosecution, review
current implementation model
• Develop land acquisition /
disposition polices to address
outstanding areas
• Update Councillor Code of
Conduct
2019-20 Objectives
District Clerk
• Implement Electronic
Document and Records
Management System
(EDRMS) with partnering
Municipalities (Bracebridge
and Gravenhurst)
• Appoint Integrity
Commissioner
• Review and update by-laws
• Staff Council Relations
Policy
2019-20 Objectives
Court Services
• Review and identify
opportunities to improve
collections of outstanding fines
• Review and identify
opportunities to improve and
enhance the half day court
schedule
• Improve and enhance customer
service
Emerging Issues
Legal Services
• Legalization of Recreational Cannabis
• Proposed download of certain Part 3
Prosecution matters to the District of
Muskoka
• Enforcement of Council environmental
objectives (i.e. septic tanks)
• Impact of LPAT process on District
resources
Emerging Issues
District Clerk
• Recruitment of District Clerk
• Pecuniary Disclosure Registry
• Conflict of Interest Process
• Capacity to address e-meetings requests
• Impact on staff and resources re: growth in
Municipal Freedom of Information
Requests (19 in 2018)
Emerging Issues
Court Services
• Electronic Court appearances
• Implementation legislative changes and
requirements related to program delivery
• Cost of proposed Part 3 Prosecution
download
Schedule of
Ongoing
Orientation
• January: Procedure By-law
Workshop o January 10, 2018 – 1:00 p.m.
(following Councillor Orientation)
• Code of Conduct Overview
ENGINEERING AND
PUBLIC WORKS
Engineering and Transportation, Water and Wastewater, Solid
Waste, Environmental Compliance
Department Leadership
Department Snapshot Service Purpose
Engineering
And
Transportation
Design
• Provide project management and engineering design
support for District infrastructure capital projects
Survey
• Data collection and mapping of existing infrastructure
conditions in support of engineering design. Provide
design layout and direction during construction activities
to ensure compliance with design drawings
Construction Inspection
• Provide oversight on District infrastructure projects to
ensure all work being completed meets District
standards and specifications
Department Snapshot
Service Purpose
Engineering
and
Transportation
Roads
• Reconstruct, rehabilitate and maintain District
roads, culverts and bridges
• Annual Road Needs study
• Biennial Bridge inspections
• Winter control
Traffic
• Manage traffic related functions (signage, traffic
signals and traffic counts)
Port Carling Locks
• Provide commercial and recreational vessel access
• Provide short-term vessel docking and recreational
space, including Parkland and washroom amenities
Department Snapshot Service Purpose
Solid Waste Collection
• Collection of waste, recyclable materials and
kitchen organics
• Methods include curbside collection, transfer
stations, waste depots and remote bins
Disposal
• Rosewarne Landfill Site is the only operating
landfill
Diversion
• Collection and processing of recyclables,
household hazardous waste items, electronic
waste, kitchen organics, scrap metal, tires, clean
shingles and wood chipping
• Waste diversion extends life of the landfill
Department Snapshot
Program /
Service
Purpose
Water and
Wastewater
Water
• Purification and distribution of potable water to
users in nine communities
Wastewater
• Ensuring the appropriate collection and treatment
of wastewater
Hauled Sewage
• Operate and maintain hauled sewage treatment
facilities for disposal of septage
2019-20 Objectives
Engineering and Public
Works Department
• Employee survey action plans
• Staffing:
Director, Environmental Services
Development Manager
Departmental staffing review
Succession planning
• Project management – cost and
schedule performance
• Development Review Process
• Engineering standards
• Asset management planning
2019-20 Objectives
Engineering and
Transportation
• Transportation study
• Annual Road Needs study
• Muskoka Safe Roads campaign
• Muskoka Salt Working Committee -
“Smart about Salt”
• Maintenance Performance guidelines
• Area Roads Maintenance Agreement
• AODA - Audible crossings
• Policy updates (Community Safety
Zones, Signs, Speed Limit Analysis)
• Sign By-law updates
2019-20 Objectives
Solid Waste
• Contracts: Materials Recycling Processing
and Household Hazardous Waste
• Rosewarne Landfill:
Construct cell #2 at Rosewarne
Construct Maintenance Building,
Guardhouse and scales at Rosewarne
Public Liaison Committee
• Waste Diversion strategies (bag limits,
clear bags, organics, mattress diversion)
• Bin Sites strategies – education,
compliance, enforcement and/or
elimination
• New Huntsville Transfer Station
• By-law updates - mandatory recycling
• Composting facility feasibility study
2019-20 Objectives
Water and Wastewater
• Water and Wastewater rate study
• Extension of Urban Servicing study
• Greenhouse Gas Inventory
Reduction study (Biosolids)
• Septage disposal strategy
• Automation and control systems
(SCADA/PLC) upgrades
• Mountview / Golden Pheasant
project
• Gravenhurst Water Treatment plant
project
• By-law updates – drinking water
• Departmental organizational review
Emerging Issues
EPW Department
• Consultant project engineering and management costs
• District engineering project and design staffing levels
• Greenhouse gas inventory reduction due to climate
change
• District oversight of septic system inspections
Emerging Issues
Engineering and Transportation
• Roads discussion on area municipalities vs. District
responsibilities
• Use of engineering consultants vs. in-house staffing
• Management of invasive species an noxious weeds
• Climate change strategies for stormwater management,
winter maintenance and other areas
• Stormwater management provincial regulation
• Road salt reduction and consideration of alternative
strategies
• Increasing public safety concerns on District roads
Emerging Issues
Solid Waste
• Waste Free Ontario Act and related legislation
• Blue box transition to full producer responsibility
• Recycling industry reform to reduce plastic waste
• Provincial government considering banning food waste
in landfills
• Green bin program extension
• Extending the life of Rosewarne landfill
• Muskoka Waste Management strategy
• Siting a future solid waste disposal facility
• D4 process for private closed landfill sites
Emerging Issues
Water and Wastewater
• Septage disposal options - lagoons vs. treatment plants
• Extension of servicing through local improvement
policy/mandatory connections or other means
• Potential District oversight of septic system inspections
• Greenhouse gas inventory reduction study - biosolids
• Disposal of biosolids - how and where?
• Technology upgrades - PLC/SCADA migration
• Quality management system – wastewater treatment
Schedule of
Ongoing
Orientation
• February: Quality Management
Systems: Water and Wastewater,
MECP Annual Inspection Reports
• March: Standard of Care, Safe
Drinking Water Act, Solid Waste
Management
• Site Tours: Rosewarne Landfill,
Recycling Facility, Water and
Wastewater Facilities - major
projects
• Future Topics: Subject matter
orientation on relevant decision
making topics
COMMUNITY AND PLANNING
SERVICES
Housing and Homelessness, Ontario Works, Community
Engagement and Social Enterprise, Seniors, Children’s Services
Planning, Economic Development and MTMA, Environment and
Watershed, Geomatics and 911 Services
Department Leadership
Department Snapshot
Programs /
Services
Purpose
Housing
Community Housing
• Designated Service Manager • 472 social housing units
• 80 affordable housing units
• Fund non-profit providers (102 units)
• Centralized wait list (approx. 600 households)
• Strong Communities Rent Supplement program
Homelessness
• Designated Service Manager for Community
Homelessness Prevention Initiative (CHPI) (Emergency shelter, transitional units, housing with
related supports, rent and utility payments, emergency
supports)
• Township and Village outreach
Department Snapshot
Programs /
Services
Purpose
Housing
(Continued)
Affordable Housing
• Designated Service Manager to administer
provincial programs • Investment in Affordable Housing Program (IAH-E)
• New National Housing Strategy
• Muskoka Affordable Housing Initiatives Program
(MAHIP)
• Gateway Home Ownership Program
Department Snapshot
Programs /
Services Purpose
Ontario
Works
OW Financial
• Designated Service Manager - social assistance payments
(avg. of 860 families/mth)
• 100% provincial funding
OW Programs
• Employment readiness, life skills training and supports
• Outreach through community hubs / offices
• Workforce development initiatives
• Eligibility / audit / reporting
Department Snapshot Programs /
Services Purpose
Community
Engagement
and Social
Enterprise
Engagement Programs
• Socialize, Engage, Educate and Develop (SEED)
• Healthy Housing Tour
• Impact Café
Community Initiatives
• Pay It Forward
• Christmas vouchers for households with children
Transportation
• Corridor 11 Bus
• Partnerships with other organizations
Food Security
• Fresh food baskets
Department Snapshot
Programs /
Services Purpose
Seniors
Programs
Seniors Programs
• Wellness Initiative for Seniors Engaged (WISE)
• Intergenerational Programming
• Muskoka Master Aging Plan
• Seniors Community Advisor Program
Department Snapshot Programs /
Services Purpose
Children’s
Programs
• General Operating Grants & Fee Subsidy • Designated Childcare System Service Manager
• Plan and manage the delivery of child care services,
including financial subsidies
• EarlyON • Plan and manage the delivery of EarlyON Child and
Family Centres
• Muskoka Home Childcare (MHCC) • Expansion, quality control and support for licensed
home childcare spaces
• Strengthening Communities • Provide urgent and required supports for vulnerable
children and families across Muskoka
• The Nest
Department Snapshot
Programs /
Services Purpose
Planning Official Plan (OP)
• New draft OP adopted in August, 2018
• Currently being reviewed by Province
Specific Policy and Projects • Minnett policy review, Lake system health, resort policy,
recreational carrying capacity, Growth Strategy, DC Study,
Second Home Study, Community Improvement Plan,
Housing and Homelessness Plan update
Development Review and Approvals
• Approval authority for subdivisions, condominiums
and Official Plan amendments (approx. 75)
Commenting agency for zoning by-law amendments
and consents (approx. 500 applications per year)
Department Snapshot
Program /
Services Purpose
Planning
(Continued)
Economic Development
• Economic profiles for Muskoka
• Collaborate with RTO 12, the Area Municipalities and
other economic development organizations
Muskoka Tourism Marketing Agency (MTMA)
• Work with MTMA to enhance tourism and visitation to
Muskoka
Department Snapshot Programs /
Services Purpose
Environment
and
Watershed
Muskoka Watershed Council (MWC)
• Provide expertise and support to MWC
Muskoka Water Strategy
• Water quality monitoring, research and education
• Environmental stewardship programs
• Work with Province and other partners to implement $5
million provincial investment
Climate Change
• Develop and implement of Climate Action Plan
• Obtain external grants to support program
• Promote community resiliency to climate change
Department Snapshot
Programs /
Services Purpose
Geomatics
and 911
Geomatics
• Geographic Information System (GIS) tools to engage
the community and deliver programs
• Muskoka Web Mapping site • Acquisition and delivery of air photos, LIDAR, etc.
• Maintain data sharing agreements
• Support to District staff, the Area Municipalities and
the public
911 Addressing
• Ensure accurate and consistent 911 addressing
2019-20 Objectives
Policy
• Muskoka Official Plan
approval
• Review of Minnett and resort policies
• Recreational carrying capacity research and policy options
• Plan development / updates • 10 Year Housing and
Homelessness Plan
• Climate Change Action Plan
• Community Improvement Plan
• 5 Year Ontario Child Care and Early Years Plan
2019-20 Objectives
Programs
• Produce more affordable housing
• Complete childcare expansion
planning initiatives
• Align Ontario Works programming
with new provincial plan
• Integrate provision of human
services (OW, Housing, Children’s)
• Expand Seniors programming
• Transportation strategy
• Improve development review
process
• Replace Muskoka Web Mapping
site
• Complete flood plain mapping
project
Emerging Issues
• Acute need for affordable housing
• Environmental protection and recreational carrying capacity
• OW transformation
• Children’s programming expansion
• Growing seniors population
• Climate change
• Service integration and collaboration
• Political / legislative changes
Schedule of
Ongoing
Orientation
December: Subdivision approvals
Affordable Housing programs, GIS
January: Growth Strategy,
Homelessness
February: Ontario Works (and
Social Assistance Reform),
Muskoka Official Plan, Water
Quality program, Community
Housing
March: Recreational carrying
capacity, Resort policies
April: Seniors programs, Children’s
programs
HEALTH SERVICES
Long Term Care, Paramedic Services, Emergency Management,
Health Planning, Public Health, Hospital Funding
Department Leadership
Department Snapshot Program /
Service
Purpose
Long Term
Care
Mandatory
• Each southern municipality is required establish and a
municipal home and may establish and maintain
additional home
• Regulated by the Ministry of Health and Long Term
Care through the Long Term Care Homes Act
The Pines:
• Home for residents where they may live with dignity
and in security, safety and comfort and have their
physical, psychological, social, spiritual and cultural
needs adequately met
• 160 residents, approximately 220 staff, 500 + family
members, 150 volunteers, 50 + contractors, many
visitors
Department Snapshot
Program /
Service
Purpose
Muskoka
Paramedic
Services
Mandatory
• Deliver of all aspects of Paramedic Services to residents
and visitors
• Regulated by the Ministry of Health and Long Term Care
through the Ambulance Act
Operations:
• ~ 90 Paramedics (FT & PT), 14 Command, Support and Admin
• 15 ambulances, 3 response units, 1 trailer
• 5 Station plus Seasonal Locations
• Peak-8 Paramedic Response Resources
• Peak-10 Seasonal Paramedic Resources
• ~ 17,000 responses in 2017 (47/day)
• 848,878 km travelled (2,326 km/day)
Department Snapshot
Program /
Service
Purpose
Muskoka
Paramedic
Services
(Continued)
Community Paramedicine:
• Contemporary approach to the delivery of health
care services by paramedics that proactively
cares for at risk residents, improving health and
reducing the chances of sudden health declines
• Three (3) targeted Initiatives:
• Community Referrals by Emergency Medical
Services (CREMS)
• Community Wellness Clinics
• Home Visits
Department Snapshot Program /
Service
Purpose
Emergency
Management -
Mandatory
• To ensure the District is prepared and maintains
readiness for natural and human-made
emergencies
• Regulated by Ministry of Community Safety and
Correctional Services through the Emergency
Management and Civil Protection Act
Operations:
• Community Emergency Management Coordinator
• Emergency Planning
• Training and Education
• Emergency Exercises
• Business Continuity
Department Snapshot Program /
Service
Purpose
Health
Planning
• Plan and deliver community-based services and
initiatives that support the health and wellbeing of
residents
• Directly through Health Link:
• Provides coordinated, person-centred care to the
top 5% of health system users with 4+ chronic /
high cost conditions
• Indirectly through:
• Public Health (mandatory) - SMDHU
• Hospital Funding (discretionary) – Annual
• Long Term Care Redevelopment (discretionary) –
Capital funding for redevelopment and expansion
of Fairvern LTC
2019-20 Objectives
Long Term Care
• Strategic directions: maintain
outstanding rates of resident
and family satisfaction, and
be the workplace of choice
for current and future
employees
• Key goals focus on Quality
Resident Care, Staff
Satisfaction and Support, and
Community Partnerships
2019-20 Objectives
Paramedic Services
• Advance the Deployment &
10 Year Plan to be consistent
with short, medium & long
term recommendations
• Strengthen Paramedic
resiliency and recovery
related to operational stress
injuries
• Enhance Paramedic training
& training equipment to
support quality patient care
2019-20 Objectives
Community
Paramedicine
• Pursue sustainable program
funding
• Maximize patient rosters in
clinics and home visit
programs
• Evaluate program outcomes
and metrics
2019-20 Objectives
Emergency
Management
• Review and finalize the Hazard
Identification Risk Assessment to
meet compliance requirements
• Conduct annual training
• Revise the configuration of the
Emergency Operations Centre
back up site
• Harmonize municipal plans
through the One Plan Muskoka
Approach
2019-20 Objectives
Health Planning
Health Link:
• Pursue sustainable program funding
• Improve care for complex clients through
coordinated care plans and the
coordination of providers and agencies
involved in their care
• Increase the number of individuals involved
in Muskoka Health Link
• Integrate Health Link clinical and
collaborative processes in the Muskoka
sub-region planning, service integration
and improvement activities
Emerging Issues
Long Term Care • PSW shortage, RN coverage availability is
decreasing, increasing regulations and oversight,
unpredictable funding related to resident acuity
• Frequent crisis admissions, long wait lists,
increases in residents admitted with dementia,
mental health issues and responsive behaviors
• Address building repairs, aging furniture,
technology challenges and improvements and
increasing food costs
• District’s future role in Fairvern LTC
Emerging Issues
Paramedic Services
• Modernization of the Provincial Dispatch System
• Amendments to the Ambulance Act
• Fleet greening initiatives
• Collective agreement renewal
• Community Paramedicine:
– Absence of base-funding
– Limited program standardization provincially
– Limited access to health system information
Emerging Issues
Emergency Management
• Opportunity to consolidate planning efforts and
optimize resources
• Impact of climate change
• Refugee relocation support to other
municipalities
Emerging Issues
Health Planning
• Absence of sustained base funding from the
health system to support the District’s role in
planning and integration of health care services
• Development of a robust and fulsome Personal
Health Information and Privacy Framework to
ensure the complaint administration,
management and protection of patient / client
information across health and social services
within the District
Schedule of Ongoing
Orientation
• January: Health System and the
Social Determinants of Health & the
Local Health Integration Network
• February: Overview of Health Links
• March: Overview of Long Term Care
Services
• April: Overview of Paramedic
Services
• May: Overview of Community
Paramedicine
• June: Overview of Public Health
• November: Overview of CPR, and
Resuscitation
FINANCE AND CORPORATE
SERVICES
Corporate Services, Finance / Accounting, Budgets and Financial
Planning, Procurement, Information Technology Services, Facilities,
Continuous Improvement Unit
Department Leadership
Department Snapshot
Program /
Service
Purpose
Corporate
Services
• Accessibility compliance
• Liaise with OPP
• Annual Tax Policy Review
• Credit Rating
• Urban Service Area policy
• Solid Waste Special Service Area policy
• Debt issuance for District and Area municipalities
• Development Charges Background Study and By-law
Department Snapshot
Program /
Service
Purpose
Finance/
Accounting
• Maintain corporate accounting systems, financial
recording and internal controls
• Vendor payments/inquiries
• Corporate billing and collection services
• Preparation of financial reports
• Corporate cash management
• Corporate payroll
• Coordination of asset management planning
• Development charges, tax, and loan inquiries
Department Snapshot Program /
Service
Purpose
Budgets and
Financial
Planning /
Procurement
Budgets and Financial Planning
• Corporate Operating and Capital Budgets
• Budget variance reports
• Other financial analysis and business case
development
• Fiscal policy
• Monitor long-term fiscal plans
Procurement and Support Services
• Procurement initiatives for various departments
• Maximize savings through cooperative purchasing of
supplies and services
• Fleet procurement and analysis
• Insurance/Risk Management
Department Snapshot
Program /
Service
Purpose
Information
Technology
Services
• Shared Services Initiative:
Includes the District and the Municipalities and
Libraries located in:
• Bracebridge
• Gravenhurst
• Provide acquisition, installation, support and
maintenance services
• Encourage innovation through technology
Facilities Services
Program /
Service
Purpose
Facilities
Services
• Provide facilities management services to all
corporate departments
• Building maintenance and operations
• Custodial services
• Capital planning and construction project
management
• Corporate energy management
Continuous Improvement Unit
Program /
Service
Purpose
Continuous
Improvement
Unit
• Support District Council and DSLT
• Address emerging or priority issues
• Complete major projects in an integrated fashion
• Improve efficiency and effectiveness of programs
and service delivery
• Provide development opportunities for District and
Area staff
• Support corporate succession planning
2019-20 Objectives
Corporate Services
• Development Charges study
and by-law
• Consider Prudent Investor
Standard
• Update Accessibility Plan
• Succession Planning
• Urban Service Area policy
• Front Ending Agreement policy
• Update on Mandatory
Connection
• Affordable housing funding
options
2019-20 Objectives
Financial Services
• Asset Management Policy
• Complete process reviews
• Update policies and procedures
• System Implementations or
Upgrades:
oWork order and asset
management
oLandfill
oChildcare billing
oPayroll - Time entry
oWater and Sewer - E-billing/
payment options/ customer
portal
2019-20 Objectives
Budgets/Financial
Planning/Procurement
• Manage budget guidelines from
Council
• Implement financial policies
related to non-profit housing
providers
• Investigate multi-year budgeting
• Develop Reserve Fund policy
• Implement recommendations
from Risk Management review
• Investigate centralized
purchasing
• Complete integration of ARI fleet
system
2019-20 Objectives
Information Technology
Services
• Continue Cyber Security
Prevention
• Implement new Backup Solution
• Continue Virtualized Desktops
• Evaluate mobile workforce /
mobile device management
solution
• Upgrade desktop management
• Complete infrastructure upgrades
• Update service catalogue
• Manage Project Portfolio
• Support 2019/2020 Projects with
ITS involvement
2019-20 Objectives
Facilities Services
• Corporate energy conservation
and demand management plan
• Energy management program
• Long-term capital and asset
management plans for
corporate facilities
• Pre-qualified contractor
database
• Department work management
and reporting system
• 12 new affordable housing units
at Cambrian Court in
Bracebridge.
2019-20 Objectives
Continuous
Improvement Unit
• Corporate customer service
strategy
• Create a corporate culture of
innovation
• 2019 Municipal Innovators
Community conference in Muskoka
• Revise key policies, procedures,
and directives
• Contractor Health & Safety
Program
• Identify and implement measures
to increase savings and improve
municipal efficiency
Emerging Issues
Corporate and Financial
• Financial Services
o Financial reporting burden
o New legislative requirements
o Staff turnover
o Succession planning
• Budgets/Financial Planning/Procurement
o Financing Asset Management and Council Priorities
o Provincial government funding
Emerging Issues
Information Technology Services
• Political / Legislation Changes
• Cyber Crimes / Cyber Security
• Social Media
• Technology Advancements
• Managing Competing Priorities in Shared
Service Arrangement
Emerging Issues
Facilities
• Staff exposure to a wider range of social
issues through daily maintenance and
operations
• Increasing material costs
• Increasing labour costs and challenges with
contractor availability
• Aging buildings and infrastructure
• Weather pattern impact on building operations
• Staffing recruitment and retention
Schedule of
Ongoing
Orientation
• February: Procurement,
Development Charges
• March: Facilities Services
Overview, Corporate Energy
reporting
• April: Risk Management and
Insurance, IT Services and Cyber
Security
• May: Debt issuance, Credit
Rating, Urban Service Area Policy
• June: Asset Management Policy,
Financial Statements
• July: Prudent Investor Standard
QUESTIONS?
THANK YOU FOR YOUR SERVICE
TO MUSKOKA!
Next…. Lunch
Procedural By-law Workshop – 1:00 p.m.
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