Discussion Items with BruceDecember 13, 2011
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Next items to tackleBuild depth to Product Development Lifecycle. We have defined the
framework and many of the tasks. The next step is to gather all of the tools, refine detailed approach, and scale to application.
Build the inventory of “Consistent Disciplines”– Decision making (where, who, how)– Issue Resolution and escalation– Testing
Facilitate Future direction and roadmap and create graphical documentation
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Operations Product Lifecycle
Status, Communications and Monitoring Processes
ConceptPhase
RequirementsPhase
DesignPhase
Development(Execution)
Phase
TestingPhase
ImplementationPhase Post
•Development of Business Case and Feasibility Study
•Design Project Charter
•Complete Accountability Charting
•Develop business requirements including functionality, interfaces and reporting
•Develop technical requirements
•Develop business process documentation
Sign-off from EMT to proceed
Product Owner sign-off of Business Processes and Requirements
Product Owner sign-off on Design Phase
IT and Product Owner sign-off to proceed to Test Phase
Go/No-Go decision
Back-out or retain production
•Design detailed Project Plan
•Design Interface Criteria Plan
•Design Test and Acceptance Criteria
•Design Risk Management Matrix
•Agree upon Change Management Process
•Design Communication and Status Reporting Templates
•Develop Resource Plan
•Perform Vendor acquisition activities (RFP, Selection, etc.)
•Prepare Development Environment
•Develop Training Material
•Build Deliverables•Perform Issue Resolution
•Perform Change Management
•Design User Test Scripts
•Design Integration Test Scripts
•Prepare Test Environment
•Perform Unit Testing
•Perform Integration Testing
•Refine Training Materials
•Develop Back-Out Plan
•Conduct Training Sessions
•Refine Back-Out Plan
•Confirm Issue Resolution Process for Production
•Perform Data Conversion
• Install Production System
•Perform Post Mortem Analysis
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Facilitated Session Approach
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Define Current State
Roadmap Define Future State
•SWOT•Drivers•Headwinds•Tailwinds
•Areas of Focus•Key Outcomes•Significant Changes•Things we need
•Operations (processes)•Financials•Competencies•Technology
Foundation
Values Principles Purpose
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90 Day Transition Plan
Sept October November December
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12
•C
ustomer E
xpectations•
Redundancy/
Cost
Reductions
•O
perations A
lignment
Develop and document customer experience
Determine service level measurements
Determine quick wins
Operational activity map by product
Refine & educate competency map
Determine immediate and sustainable communication
Assign operations staffing
Develop 1/1 priorities Execute 1/1 priority plans
Align Operations Mgrs to each Business Line
Develop common disciplines: Implementation, BA, Proj Mgmt, Reporting, Decision Making
Realign based on Redundancy / Cost Reduction Plan
Analyze map & develop targets and goals
Develop transition plan and timings
Develop & employ measurements to communicate to Business lines
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