Brief Introduction to Bizagi
Transformation Story: Customer On-Boarding at Alpha Card
Q&A – Your Chance to Ask Questions
Quick run through of what we’ll be talking about
Today’s session
What On-Boarding Was like Before
Paper based form that kicked off the on-boarding process
Multiple departments and applications including credit checking, approvals etc.
End-to-end process was taking 12 days to get a card to the customer
Why was this going to be difficult?
Time to on-board is critical in our market
Pressure to deliver extremely quickly
Needed to consolidate 40 different application forms
Business was separating into two at the time
So how did we approach the project?
Prioritise collaboration by getting IT and business in the same room
Enable integration with Remote Desktop Tool and legacy systems
Increase the visibility of data held in external systems
Why did we choose Bizagi?
Ease-of-use
Enterprise scalability
Integration
Previous programmes successful
Our Process Automation Platform
Benefits
Project created greater transparency across the organization
Expedited Customer On-boarding process from 12 days to 2
Created a culture of digital process innovation across the business
The Bigger Challenge
New digital payment processing threats
Revitalising the Amex brand to serve a new younger market
Managing the expectation of consumers and merchants
No services currently delivered 100% digitally
What does 'Digital' mean to us?
Build a Digital layer around our business
Provide statements to customers via the web
Build mobile apps for consumer corporate &
merchant services to enable self service
This is where I started…
What are the moments of truth in our customer journey?
Where are the opportunities for us to operate in a different way?
How can we unlock competitive advantage in our industry?
CIO/Head of Digital Checklist
30 Days Gain stakeholder buy-in early on
Get your program up and running
Instil confidence in your chosen technologies through proof of concepts
Get digital visible in the organization with an awareness campaign
CIO/Head of Digital Checklist
60 Days Start to build a digital competence group
Align your digital roadmap to your strategic drivers at a corporate level
Deliver some 'quick wins' to the business
CIO/Head of Digital Checklist
90 Days Start building towards a Center of Excellence
Embed a method for rapid delivery of digital solutions
Continually measure and improve your digital performance
Keep a focus on digital awareness across the business
WhitepapersCase Studies
For more information visitwww.bizagi.com
E-learning
Join our next
Live Demo Download
for free
Webinars
Top Related