Digital Transformation for Travel Providers
DIGITAL REVOLUTION IS DRIVING FUNDAMENTAL CHANGE
62%of passengers are active
on Social Media
97%of passengers carry at
least one electronic device with them when flying
89%of travelers switch between
devices to conduct the same travel-related planning or
booking activity
34XTimes the average
business traveler checksis/her phone per day.
SOCIALLY ACTIVEDIGITALLY
CONNECTED OMNICHANNEL ALWAYS ON
COMPETITION HAS HIGH DEGREE OF DIGITAL SOPHISTICATION
NEW BUSINESS MODELS ARE EMERGING TO CHALLENGE TRADITIONAL WAYS OF WORKING
THE CHALLENGE FOR TRAVEL PROVIDERS
TRADITIONAL RESERVATION SYSTEMS WERE NOT DESIGNED FOR A DIGITAL WORLD
THE CHALLENGE FOR TRAVEL PROVIDERS
DISPARATE SYSTEMS HAVE EVOLVED….DATA IS SILOED &
PROCESSES ARE NOT CONSISTENT
TICKET CENTRIC TO CUSTOMER CENTRIC
SO, HOW DO YOU TRANSFORM TO CUSTOMER CENTRIC?
CONTEXTUAL & RELEVANT CUSTOMER ENGAGEMENT
YOU NEED LIVE DATA & COMMON PROCESSES ACROSS ALL CUSTOMER TOUCH POINTS
CONTEXTUAL & RELEVANT CUSTOMER ENGAGEMENT
OMNICHANNEL SYSTEMS PROVIDE A SINGLE POINT
OF INTEGRATION
SAP HYBRIS IS OMNICHANNEL AT ITS CORE
SAP HYBRIS COMMERCE ENABLED FOR THE TRAVEL INDUSTRY
SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
PROVIDES THE INDUSTRY FUNCTIONALITY
TRAVEL SEARCHBUNDLING
FARE SHOPPINGINVENTORY & PRICE
ANCILLARIESPASSENGER PROFILE
BOOKING MANAGEMENTAMEND & CANCEL
B2C CUSTOMER ACCOUNT
SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
FULLY RESPONSIVE STOREFRONT TO
PROVIDE A SEAMLESS
EXPERIENCE ACROSS DEVICES
SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
BOOKING FUNNEL WITH
FARE OPTIONS & ANCILLARY
UPSELL
SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
TRIP FINDER TO INSPIRE CUSTOMERS
& PROFILE TO PERSONALISE THEIR
JOURNEY
THE BENEFITS OF SAP HYBRIS COMMERCE
Scale up
Go where your customers are
Be a leader
RATED A LEADER IN COMMERCE BY INDUSTRY ANALYSTS
OMNICHANNEL ENABLES CONSISENT CUSTOMER ENGAGEMENT
OPEN ARCHITECTURE DESIGNED FOR EASE OF INTEGRATION
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