Digital Tools User Manual
C Copy right – 2021 – Skoda Auto India
Index
Vehicle EvaluationDigital Tools URLs and Credentials
Digital Tools Log-In Process
Password Resetting
Creating a User Account
Process FlowData flow
Navigation Main MenuNavigation Main Menu
ReportsReports
IBB Price Check
FeaturesFeatures
Enquiry ManagementUploading a Trade-In Enquiry
Assigning, Re-assigning, Rejecting a Trade-In Enquiry
Evaluations Lead Category
Rescheduling a Evaluation
Basic Evaluation
Premium Evaluation
Completing Pending Evaluation
Viewing and Sharing Reports
Showing Evaluation Conversion
Evaluation Status Update
Vehicle BuyingVehicle Possession - As Retail
Vehicle Possession - As Offload
Vehicle RefurbishmentRefurbishment Update
Vehicle SalesDigital Display ( Uploading vehicle on SCP Website )
Sales Contracting ( Vehicle Booking )
Buyer Enquiry Updation ( End Customer )
Buyer Enquiry Updation ( Broker )
Getting Access
Vehicle Delivery
Click on the respective title & sub title below to go to the desired page directly.
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Introduction» Objectives - Digital Tools & their» Technical Information
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Inline with India 2.0 Strategy, Skoda Auto India has decided to “ Go Digital ” & develop the digital tools for the Dealer Partners as well as Skoda Auto India.
The “ ŠKODA Certified Pre-Owned ” program currently consists of mainly three Digital Tools.
1. Dealer Management System
2. Vehicle Evaluation Mobile App
3. a
The objectives of putting in place the said Digital Tools are to enable the Dealer Partners to –
1. Do the daily Lead and Inventory Management at a click of a button.
2. Track the Leads, Vehicle Statuses and update the same for the future reference.
3. Have centralized database storage in a structured, electronic & secured form, which will be easily accessible at any time.
4. Enable download reports in the standard formats for the daily, weekly, monthly business analysis.
5. Do the Pre-Owned Car’s Evaluations digitally ( paperless ), there by improving the accuracy, reducing the duplicity of work & thus making a best presentation of
professionalism in work, in front of the customers.
6. Get rid of Excel sheets.
Introduction
Pre-Owned Website
Objectives – Digital Tools
SCP Website
SCP DMS
SCP Autoinspekt
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Introduction
Digital Tool Application Type Devices to be used Browsers to be used
Dealer Management System Web Based
*Laptop, *Desktop, Mobile Phones ( both Android, iPhones ), Tablets, iPads
* Recommended devices
Any browser >> Google Chrome, Mozilla, Firefox, EDGE etc
Vehicle Evaluation Mobile App Mobile AppMobile Phones ( both Android, iPhones ), Tablets, iPads
To be downloaded from play store or App store
Web Based
*Laptop, *Desktop, Mobile Phones ( both Android, iPhones ), Tablets, iPads
* Recommended devices
Any browser >> Google Chrome, Mozilla, Firefox, EDGE etcPre-Owned Website
Technical Information
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Getting Access» System Access Tools» Log In Process» Creating user credentials ( SCP Autoinspekt )
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System Access Tools
Getting Access
Vehicle Evaluation Mobile App
URL - https://dms.skodapreowned.in
Credentials -
User Id -The User Id for the following profiles are created by Skoda Auto India in the initial phase and shared with all the Dealer Partners.
1. DP Id - For the use by the Dealer Principal only.2. Dealer Id - For the use mainly by SCP Manager.
Password -To be created by the Dealer Partners on their own, upon the receipt of the User Id, by using the “ Forgot password ” function.
URL - No URL
App Name - “ SCP Autoinspekt ”
Credentials - User Id -
To be created by the Dealer Partner using “ Dealer Id ” only. Password -
To be created by the Dealer Partner using “ Dealer Id ” only.
“ ŠKODA Pre-Owned ” WebsiteURL - www.skodapreowned.in
Credentials - No Credentials are required, as there is no access required.
Dealer Management System ( DMS )
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Log-In Process
Getting Access
1. Open any browser.2. Type the URL – https://dms.skondapreowned.in3. Type the User Id and password4. Click on “ Sign In”
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Post Log-In Screen
Dealer Management System ( DMS )
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Log-In Process
Getting Access
1. On Android phone - open the “ Google Play Store ” OR on iPhone – open the “ App Store ”.2. Type the Mobile App name as – “ SCP Autoinspekt ”3. Select the appropriate application from the list that appears.4. Click on “ Install ”.5. Post the completion of Installation, click on “ Open ”.
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SCP Autoinspekt Mobile App
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Log-In Process
Getting Access
SCP Autoinspekt Mobile App >> Continued ….!6. Click on “ Allow ” all the time it appears to give the necessary permissions.7. Type the User Id and Password.8. Click on “ Log In ”.9. The first page with three options as visible will appear
Note – The mobile app thus logged-In remains in Logged-In condition even if it isclosed. Means when the Evaluation Consultant opens the mobile App next time, hefinds the app in Logged-In condition only. The app can only get Logged-Out, byclicking on the Log-Out button on shown in the images. The Log-Out button isprovided on the top right hand side of the screen. Refer point no 10.
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Creating user credentials
Getting Access
For SCP DMSFor accessing the SCP DMS, the User Id will be shared by Skoda Auto, where as thePassword needs to be created by the dealership.
The following method is to be used, to generate a new password.
After opening the home page of SCP DMS.1. Enter the User Id, as given by Skoda Auto.2. Do not enter anything in the Password field. Keep it blank.3. Click on the “ Forgot Password ? ” link.4. Enter the official email id of the dealership, which is recorded for the Password
resetting. ( Get to know the same from Skoda Auto )5. Click on “ Forgot Password ? ”
An Automated E-mail goes to the E-mail id entered above.Request the user of the said e-mail id to open the email and complete the process asmentioned in the e-mail for the password resetting.
Post resetting the password, enter the same and Log-In into the system.
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Creating user credentials
Getting Access
For SCP AutoinspektFor accessing the SCP Autoinspekt by the Evaluation Consultant, as done for the SCPDMS as well, the User Id will be provided by Skoda Auto.However, the Password needs to be created by the dealership.
Following are the steps for the same.1. Post Log-In the SCP DMS, click on the “ User Management ” in the Left Hand Side
menu.2. The list of accounts already created will be visible in the table on Right Hand Side
of the page.3. However, for creating a new account, the user, needs to click on the “ + Add ”
button.4. The following form appears on the screen.5. Fill all the details, as per all the fields. ( The fields marked with red asterisk are
mandatory to be filled ).6. Select “ Valuator ” in case of “ User Type ”.7. In the place of Emp ID / Dealer Code, get the same known from Skoda Auto.8. Overwrite the Password, which is visible in the asterisks.9. Click “ Submit ”.The account for Evaluation Consultant is now created.
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Process Flow» SCP DMS» SCP AutoInspekt
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Main Steps & Data Flow
SCP AutoinspektSCP DMS
Updation of Trade-In Enq
Assigning Trade-In Enq Physical Evaluation
Evaluation Conversion
Vehicle Possession
Refurbishment
Certification / Warranty
Booking
Delivery
( 30 to 45 min )
Note –
The data flow between SCP DMS and SCPAutoinspekt is on real time basis.
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Navigation Main MenuDealer Management System
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Post singing-in, the system takes the user to the home page, where it shows anavigation menu on the LHS and a the data in the form of small tables, charts (Dashboard ) on the RHS.The navigation menu visible on the LHS, shows the different options / links whichfurther helps the user to –
1. Update the status of a particular lead or car.2. Post the vehicles on the “ ŠKODA Certified Pre-Owned ” website.3. Download the reports as required.4. Update the details of operational manpower.
Navigation Main Menu
1 Dashboard
2 Enquiry Management
1 Upload Enquiries
3 Enquiry Status
4 Evaluations
1 Evaluations
2 Converted Reports
5 Stock
1 Trade Out - Used Car Dealers
2 Refurbishment
3 Trade Out - End User
4 Sales Contracts
5 Delivered
6 Pre-Owned Car Sales
1 Upload POC Enquiries
2 Live
3 Dropped
4 Lost
5 Converted
6 Broker
7 User Management
8 Reports
1 Daily Status Report
2 Evaluation Report
3 Stock Report
4 Dump Report
9 Tools
1 Check IBB Price
List of options available
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Data flow
Navigation Main Menu
The schematic diagram on left hand side shows the flow of data from one section toanother section. Please follow the lines on right hand side in the direction of arrows.
With the help of this diagram, one can easily find out the stage at which a particularcar is, and can take it forward to the next stage.
In the subsequent chapters, the function of each section is thoroughly explained.
Note - The following links doesn’t have any functionalities and hence just stores (shows ) the vehicles which are taken into Possession. However, the vehicles fromthese links moves out when the next step is executed.
1. Trade-Out – Used Car Dealers2. Trade-Out – End User
Uploading the Trade-In Enq
Assigning the Trade-In Enq
Evaluations completed
Evaluations Converted
Possession as “ Offload ”
To Certification
Engineer
SCP Autoinspekt
Possession as
“ Retail ”Vehicles taken into
possession as Offload
Vehicles with completed RF
Vehicles taken into possession as Retail
All Booked Vehicles
All Delivered Vehicles
Uploading the POC Enq
Live POC Enq
Dropped POC Enq
Lost POC Enq
Converted POC Enq
POC Enq from Brokers
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Reports» Dashboard» Daily Status Report» Evaluation Report» Stock Report» Dump Report
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1. Timeline SelectionOnce the DMS is signed in, the system by default takes the user to the “ Dashboard ” which shows the different used car related reports.
Note –1. The reports can be viewed for the following timelines –
A. Current Month - From the 1st day of the current month to till dateB. Quarter 1 - From 1st January to 31st MarchC. Quarter 2 - From 1st April to 30th JuneD. Quarter 3 - From 1st July to 30th SeptemberE. Quarter 4 - From 1st October to 31st DecemberF. All details - From the inception of the DMS to till date.
2. Based on the timeline selected the date range is visible accordingly.
Reports
Dashboard
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Reports
Dashboard
KPI Description
Trade-In Enquiries Trade-In Enquiries updated during the timeline selected
Evaluation Evaluations done out of the above Trade-In Enquiries
Conversion Evaluations conversions out of the above Evaluations done
Refurbishment Vehicles under Refurbishment out of the above conversions done
Bookings Vehicles booked out of the above conversions
DeliveriesTotal Vehicles Delivered irrespective of which month the Trade-In Enquiry is received or which month the vehicle is taken into possession.
2. Knowing Main KPIs
Standalone
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Dashboard
Reports
Chart Type Description
Average Refurbishment Cost
Shows the average refurbishment cost incurred by the dealership during a particular timeline.This is a subset of Vehicles taken into Possession , i.e. out of the Vehicles bought in a particular timeline.The number of vehicle refurbished for a particular timeline is traced from the Job Card and Repair Invoice Dates, where as the amountspent on the Refurbishment is traced through the amount entered by the dealership.Further split up between Skoda and Non Skoda is also available.
EvaluationShows the Evaluations done from the Trade-In Enquiries uploaded during the same timeline.Further split up between Skoda and Non Skoda is available.
Pre-Owned Car SalesShows the gross margin earned by the dealership during a particular timeline.This is standalone number and hence not the subset of the Trade-In Enq, Conversions etc for the particular timeline.Further split up between Skoda and Non Skoda is available.
Post KPI panel, following other reports in donut charts are visible in the 2nd row.
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Dashboard
Reports
In the 3rd row of the Dashboard, the stock report is visible with different statuses as shown below.
Parameter Description
Refurbishment Shows the numbers of vehicles where the refurbishment is completed.
Offload Stock Numbers of cars in stock, decided to be sold to the private brokers / used car dealers.
Ready for SaleNumbers of cars in stock, which are ready for sales ( this includes the cars sellable to brokers / used car dealers and end customers )
Total Stock Total number of cars in stock of the dealership currently, i.e. the sum above three parameters.
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Dashboard
Reports
1. 0 to 30 days
2. 30 to 60 days
3. 60 to 90 days
4. Above 90 days
In the last i.e. 4th row, the Dashboard, shows the ageing of the stock in the following categories.
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List of all Reports
Reports
The reports section allows the user to download the reports as & when desired.
Following main 4 types of reports are available.
1. Daily Status Report
2. Evaluation Report
3. Stock Report
4. Dump Report
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The Daily Status Report allows the user to view status wise count of Trade-In Leadsand Sales Enquiries with the break up of Skoda and Non Skoda cars.
a. Select the dates in the date calendar to select a particular timeline.
b. Click on “ Submit ” to run the report.
Daily Status Report
Reports
Trade-In Leads Nos of Trade-In Leads received during the timeline selected.
EvaluationsCompleted
Nos of Evaluations done from the above list of “ Trade-InLeads ”
ConvertedNos of Evaluations ( vehicles ), from the above list of “Evaluations Completed ”, where the deals are won ( closed ).
Possession TakenNos of vehicles, from the above list of “ Converted ”, where thevehicles are taken into possession.
Trade-In Leads
Sales Enquiries
Sales Enquiries Nos of Sales Enquiries received during the timeline selected.
BookingNos of vehicles booked, from the above list of “ Sales Enquiries”
Sold Nos of vehicles delivered, from the above list of “ Booked ”
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Daily Status Report
Reports
As mentioned in the previous page, these reports can be further downloaded vehiclewise in an excel format
For this the user needs to click on the “ Download CSV ” button.
The excel carries following fields -
Traded-In Evaluation Completed Converted Possession Taken Sales Enquiry Booking Sold
Zone Zone Zone Zone Dealer Code Dealer Code Dealer Code
State State State State Created Date Booking Date Dealer Name
City City City City Zone Zone Sold Date
Reg City Reg City Reg City Reg City State State Zone
Dealer Code Dealer Code Dealer Code Dealer Code City City State
Dealer Name Dealer Name Dealer Name Dealer Name Dealer Name Dealer Name City
Lead ID Lead ID Lead ID Lead ID Make Reg.Vehicle No Reg.Vehicle No
Lead Source Lead Source Lead Source Lead Source Model Make Make
Reg.Vehicle No Dealer Offered Price Dealer Offered Price Dealer Offered Price Variant Model Model
Make Customer Expected Price Customer Expected Price Customer Expected Price Customer Name Variant Variant
Model Reg.Vehicle No Final Buying Price Final Buying Price Customer Mobile Buyer Namer YOM
Variant Make Buying Type Buying Type Customer Email Buyer Mobile Buying Date
YOM Model Reg.Vehicle No Reg.Vehicle No Booking Status Buyer Email Buying Price
Status Variant Make Make Area Manager Buyer Address Fuel Type
Evaluation Completed Date Evaluation Completed Date Model Model Budget Area Manager Seller Name
Evaluator Name Evaluator Name Variant Variant Booking Status Vin No
Customer Name Customer Name ConvertedDate Evaluation Completed Date Vin No Owner Sr NO
Contact No Contact No Evaluation Completed Date Evaluator Name Valuated By Selling Price
KMS KMS Evaluator Name Possession Date Reg Year RF Amount
Fuel Type Fuel Type Customer Name Customer Name Valuation Date & Year Buyer Name
Owners Sr. NO Owners Sr. NO Contact No Contact No Colour Buyer Mobile
Area Manager Status KMS KMS Owner Buyer Email
Area Manager Fuel Type Fuel Type RegCity Buyer Address
Owners Sr. NO Owners Sr. NO Certification Eligibility Profit
Area Manager TradeIn NewCar Vin Number TAT
Area Manager Stock Type
Area Manager
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Evaluation Report
Reports
In the Evaluations report, all the Evaluations carried out by the dealership appears.
Upon opening the page for the first time, the entire data i.e. right from the start ofthe system is visible. However, the user can further filter the data for a particulartimeline, by selecting the dates above. For this -
a. Select the dates in the date calendar to select a particular timeline.
b. Click on “ Submit ” to run the report.
c. The report can be further downloaded in excel ( CSV format ) by licking on the “Download CSV ” button.
The excel carries following fields -
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Date of evaluation
Make
Model
YOM
Vehicle Reg No
Customer Name
Source
Variant
Contact No
City
Fuel Type
Evaluation Consultant
Kms Covered
Insp Owner
Price Offered
Customer Expected Price
Evaluated Rf Cost
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Stock Report
Reports
The stock report displays the current ( as on date ) stock in the dealership.
a. The report can be further downloaded in excel ( CSV format ) by licking on the “Download CSV ” button.
The excel carries following fields -
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Dealer Code
Dealer Name
Zone
State
Reg City
Reg Vehicle No
Customer Name
Make
Model
Variant
Year of Manufacture
Buying Date
Stock Type
Buying Price
Fuel Type
Vin No
Owner Sr. No
Certification Eligibility
RF Amount
Status
Area Manager
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Dump Report
Reports
The dump report is to be considered as a main report, as it gives the entire data rightfrom the “ Trade-In ” enquiry to the Vehicle Delivery, i.e. the status of a Trade-Inenquiry created in the system, from just an enquiry status to Evaluation, Buying DealClosing, Vehicle Possession, Refurbishment – as applicable, Sales Contracting &Delivery.
It can be downloaded in an excel format, which carries 66 columns in total, as shownbelow.
1. To download the Excel format, click on the link on the page.
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Trade-In Enq Date Insurance type Actual RF Amount Delivery Cust Name
Trade-In Enq ID Insurance Validity RF Remarks Delivery Cust Mobile
Trade-In Enq Source Chassis no Published on website Delivery Cust Address
Trade-In Enq Source Engine No Website Published Date Final Sale Type
Zone Date of 1st Reg Featured Vehicle Type
State RC Status Booking Date Zonal Manager
City Dealer Offered Price Booking amount
Dealer Name Customer Expected Price Sales Enq Date
Dealer Code Total RF Cost Estimate Sales Lead Source
Used Car Registered Owner Assigned Date Sales Enquiry Source
Reg No Evaluation Date Sales Lead Status
Current Status Evaluation Consultant Name Trade-out Customer Name
Type of Purchase Reason for Live, Lost, Dropped Trade-out Customer Mobile No
Reg City Conversion Date Trade-out Customer E-mail id
Make Final Buying Price Trade-out Customer City
Model Posession Date Interested Make
Variant Type of Sales - Planned Interested Model
Colour document Interested Variant
Year of Mfg New car VIN No. Date of Delivery
No of Owners RF Invoice No Final Selling Price
Note – the text in the link contains today’s the date & time on whichthe report was last updated.
Example – The attached screenshot shows the report was lastupdated on 6th April 2021 at 12 noon.
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Price Check
Reports
The SCP DMS has been provided with a tool to check the selling prices of cars, whichdealers can refer while deciding the Buying as well as Selling prices during a deal.
The prices can be check for the following 4 category of cars.
1. Trade-In 2. Private 3. Retail 4. CPO
1. Trade-In
This option shows the buying price of a car, if it is being bought in Trade-In
2. Private
This option shows the selling price of a car, if it is being sold by one end user to theanother end user.
3. Retail
This option shows the selling price of a car, if it is being sold ( retailed ) by thedealership as a “ Non-Certified Car ” to an end user.
4. CPO
This option shows the selling price of a car, if it is being sold ( retailed ) by thedealership as a “ Certified Car ” to an end user.
To get the report, refer the following steps.
1. Click on the “ Check IBB Price ” sub-section, in “ Tools ” main section.
( A form as shown in the left side image will appear )
2. Fill the form by selecting the relevant options in all the drop down lists.
3. Click on “ Submit ” button, a small report showing the following three differentprices will appear.
a. Fair Price b. Market Price c. Best Price
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Features
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Features
Search OptionThis helps in searching any particular lead based on the following parameters.1. Enquiry Source2. Registration No3. Customer Name4. Customer Mobile
Dates Option» This helps in selecting the From and To dates ( Date Range ) for the data to
be downloaded.» Select the From and To Dates in the respective fields and click on “ Submit
” button.» The data in the table will get filtered accordingly.
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Column selection optionThis helps the user to remove or add the columns as desired out of the totalcolumns available in the data table below.1. Click down point arrow in the column selector.
A table showing the list of columns will appear.2. Click on the columns, which are not to be seen on the screen, or
downloaded.( Orange colored buttons means the said columns will neither appear onscreen nor get downloaded in the excel.
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Features
Evaluation Report view & Download OptionThere is a provision made to view and download the Evaluation done in the form of aReport, as shown in the image here.
This particular report is available, right from the Evaluations completed stage to theDelivered Vehicle stage.
To view the report at any stage,
1. Click on the scroll bar on the bottom, hold and move on the right hand side tillthe end. Two buttons in orange color “ View Report ” and “ Download Report ”will be visible.
2. Click on the View report, to only view the report. The report will be opened inpdf in different window, as shown.
3. Click on the Download report, to download the report directly.
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Features
Numbers of pages selection option» This helps the user in increasing the numbers of lines visible in the table / per
page, there by decreasing the numbers of pages.» There are four options of the lines to be selected >> 10 lines, 25 Lines 50 Lines
and 100 Lines.» This feature can be used particularly when the user wants to go through all the
entries faster, where he doesn’t need to change the pages frequently.
Scrolling through different pagesThis helps the user in changing the pages one after another.Either click on the page required, or click on “ Next ”
CSV download Option» This helps the user in downloading the visible data in Excel ( CSV ) Format.» Click on the “ CSV download ” button to download the data.» After downloading the file in CSV format, it is advisable to convert the same in
.xlsx format.
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Features
Image Upload optionProcess to upload images 1. Click on the car image
The provision of selecting the source of photograph will appear, as Camera and Gallery.
2. Select “ Camera ”.This will open the Camera.
3. Click the photograph and click on “ Ok ” on the screen.
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Text Box Expansion optionThis feature allows the user to expand the respective drop box ( wherever thisfeature is provided ), so as to be able to type in more text or view / read the entiretext, already entered and if not visible completely due to small size of the textbox.To expand the text box, hover the cursor over the area highlighted in red circle,click, hold and pull the text box down and on right hand side.
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The Start of a Journey
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Enquiry Management
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Enquiry Update & Assignment
Enquiry Management
The Enquiry Management option enable the user to -A. Upload New Trade-In Enquiry / Enquiries
This needs to be done in order to be able to assign the enquiry and thus get theenquiry in the Evaluation Consultant’s mobile app for the further Evaluation.
B. Assign the Un-assigned ( newly uploaded ) Trade-In EnquiryPost the creation of the Trade-in Enquiry, as mentioned above, the same needs tobe assigned to an Evaluation Consultant, so that the Trade-In Enquiry flows to theconcerned Evaluation Consultant’s mobile app, and he will be able to evaluate thecar by using the Vehicle Evaluation mobile application called – SCP Autoinspekt.
C. Re-assign already assigned Trade-In EnquiryThis facility can be used if a Trade-In Enquiry which is already assigned to oneEvaluation Consultant, and for some reason, thus needs to be now assigned tosome other Evaluation Consultant.Thus, an enquiry can be Re-assigned for unlimited numbers of times.
D. Reject a Trade-In EnquiryThe Trade-In Enquiries which can not be taken forward for the Evaluation, due tothe change in the vehicle selling decision by the customer, needs to be rejected,so as not to keep it open.
The Trade-In Enquiries thus rejected, moves to the “ Rejected ” sectionpermanently, and hence, can never be re-assigned. The user needs to create a newTrade-In enquiry with different mobile number of the customer.
In the main, Enquiry Management section, the following two options, are madeavailable for the same –1. Upload Enquiries2. Enquiry Status
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Uploading of Enquiries
Enquiry Management
A ) Uploading one Enquiry at a time.1. Click on the “ Enquiry Management Link ” in the left hand side menu.
The link opens up into two more sub-links.2. Click on “ Upload Enquiries ” link.
The “ + Add ” button in orange color on the RHS page will be visible.3. Click on “ + Add ” button.
The following form will be visible.4. Fill the form as per the fields provided.5. Click on “ Submit ”.
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Note – The fields marked withasterisks in red color aremandatory to be filled.
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Uploading of Enquiries
Enquiry Management
B ) Uploading multiple Enquiries at a time.1. Click on the “ Enquiry Management Link ” in the left hand side menu.
The link opens up into two more sub-links.2. Click on “ Upload Enquiries ” link.
The “ Download Excel Format ” button in orange color on the RHS page will bevisible, along with “ + Add ” button.
3. Click on the said button.An Excel Format will open.
4. Save the format in one of the folder in safe place, for future use as well.5. Fill the format as per the fields provided.6. Click on “ Browse ” button visible below the “ Download Excel Format ” button.7. Select the Excel file saved earlier.8. Click on the “ Submit ” button.
* Customer Name
* Customer Mobile
Customer Email
* Year * Make * Model *Variant * Reg No Colour*Source
* Dealer Code
The columns marked with asterisks are mandatory fields.
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Enquiry Status
Enquiry Management
Enquiry StatusAs mentioned earlier, the Enquiry Status sub-link enables the user to update thestatus in the following way.
1. Un-assigned Enquiry >> Assign2. Assigned Enquiry >> Re-assign3. Re-assigned Enquiry >> Re-assign ( n numbers of times )4. Reject the Enquiry5. Cancel the enquiry in each of the above category.
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The un-assigned, Assigned, Re-Assigned & Rejected enquiries, thus can be selectedfrom the 4 tabs visible on the top.1. Assigned Leads –
Leads assigned once earlier to an Evaluation Consultants will be available here.Further options available >> Re-assign, Cancel
2. Re-assigned Leads –Leads re-assigned to a different Evaluation Consultants will be available here.Further options available >> Re-assign, Cancel.
3. Un-assigned Leads –Leads which are uploaded newly and are yet to be assigned to the EvaluationConsultants will be available here.Further options available >> Assign, Cancel.
4. Rejected Leads –Leads which are rejected before the Evaluation, due to no interest shown by thecustomer, are available here.Further options available >> There are no further functions available in theseleads. Hence the Leads remains in Rejected form only.
Note – Instead of “ Assign ” or “ Re-assign ” option, if the “ Cancel ” options areselected in each type of Leads, the Lead moves to the “ Rejected Leads ” section.
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Assigning Enquiry
Enquiry Management
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Assigning an Un-assigned Enquiry, i.e. assigning a lead first timeAfter clicking on the “ Enquiry Status ” in the main menu, the system by defaultsshows the “ Assigned ” enquiries in the table on the right hand side of the page.1. Click on the “ Un-assigned Leads ”.2. A list of such Un-assigned Leads appears in the table below.3. Drag the grey colored scroll bar on the extreme right hand side.4. Click on the orange button “ Select ”, a list of options appears.5. Click on the “ Assign “ button.6. A new page appears with an option to select the “ Status ”, as “ Assign ” & “
Cancel ”.7. Click on “ Assign ”.8. A field for selecting Evaluation Consultant name appears below.9. Select the desired Evaluation Consultant name.10. Select the New Date and Time for the Evaluation.11. Click on “ Submit ”.
For other options of Re-assigning the assigned enquiries, Re-assigning of Re-assignedenquiries etc, use the same process, by going to the respective tabs above.
Note – If “ Cancel ” option is selected in any of the option, the lead gets rejectedpermanently and moves to “ Rejected Leads ” tabs. These Leads can never be Re-assigned and hence, the dealership needs to create a new Trade-In Enq.
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Vehicle Evaluation
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Pre-Evaluation Preparation
Vehicle Evaluation
Before starting the physical EvaluationBefore starting the physical Evaluation, the Evaluation Consultant should ensure the following things, in order to be able to do the Evaluation correctly and comfortably.
1. Vehicle parked on a open space with at least 4 meters space from all the sides.2. Vehicle parked on a level ground.3. Vehicle to be parked in direct sunlight, so as to be able to have a enough light while inspecting the car.4. Avoid doing the Evaluation in the basement of the building, as it can affect the mobile data network.
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Role of a SCP Autoinspekt ( Vehicle Evaluation Mobile App )
Vehicle Evaluation
As explained earlier ( also shown in the chart here ), post Assigning or Re-assigningthe Trade-In Lead, the said Lead moves out of the SCP DMS and enters in the SCPAutoinspekt, where the concern Evaluation Consultant can do the physical Evaluationof the car.
Pre-requisitesBy this time the dealership should have created an account for all the EvaluationConsultants and the Evaluation Consultants should have downloaded the “ SCPAutoinspekt ” App in their mobile phones, further logged-In as well.
Note – The mobile app thus logged-in remains in logged-in condition even if it isclosed. Means when the Evaluation Consultant opens the mobile App next time, hefinds the app in logged-in condition only. The app can only get logged-out, when it isactually logged-out by using the log-out function.
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Leads Categories
Vehicle Evaluation
Once the Evaluation Consultant Logs-In the “ SCP Autoinspekt ” App, the pageshown on the Left Hand Side appears.
The page shows following three options -1. Assigned Leads
The Trade-In enquiries assigned in the SCP DMS ( as explained in the previouschapters ) shifts in this section, which can be further used for the physicalEvaluation of the vehicles.
Evaluations Consultants needs to use this section, to carry out the NewEvaluations.
2. Pending LeadsThe Evaluations which remains incomplete while in progress, due to the reasons,but not limited to, such as sudden data loss, discharge of battery etc, getsshifted to this section, which can be later, taken forward for completing theEvaluation.Thus the part of the Evaluation done so far, is stored and is not lost.
3. Evaluated LeadsThe Trade-In Leads which are Evaluated are shifted to this section for thefurther reference
However, these Evaluations remains here permanently.
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Once any section is selected, the EvaluationConsultant can come back to the main landing pagewith three sections, by clicking on the arrow shownbelow as a sample.
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Lead Searching
Vehicle Evaluation
After clicking on the “ Assigned Leads ” section the page as shown on the left handside appears.The page shows the following information.
1. Numbers of Assigned Leads2. Customer Name3. Lead Id4. Vehicle Make5. Vehicle Model6. Manufacturing year range – Ex – 2017 to 20197. Customer Mobile No8. Evaluation Scheduled date ( as selected while assigning the Trade-In Lead for
Evaluation )9. Vehicle Registration No10. “ Reschedule ” option button ( Clickable )11. “ Not Interested ” option button ( Clickable )12. “ Evaluate Now ” option button ( Clickable )
Provisions for taking an desired action –1. Reschedule button –This button
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Rescheduling the Evaluation
Vehicle Evaluation
To reschedule theEvaluation, click on the “Reschedule ” button.
Select the new date, onwhich the Evaluation is to bedone. Then click “Ok” .Clicking on “ Cancel ” takesthe screen back to the mainAssigned Leads screen.
Select the time and timezone as “ AM / PM ”. Thenclick “Ok” . Clicking on “Cancel ” takes the screenback to the main AssignedLeads screen.
The message ofrescheduling of theEvaluation appears withDate and Time. Click “ Ok ”to go back to the mainAssigned Leads screen.
Post rescheduling of the Evaluation, the sequence of the Leads, in Assigned Leads page, changes according to the new scheduled time.
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Rescheduling the Evaluation
Vehicle Evaluation
Click on the “ NotInterested ” button
Enter the reason, whyyou want to cancel theEvaluation, based on thecustomers feedback.
Post the cancellation of the lead, the lead disappears from the Assigned Leads pagepermanently, is further no where available to access.
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Start of New Evaluation
Vehicle Evaluation
To start the Evaluation, clickon “ Evaluate Now ” button,against the car which youwant to Evaluate.
Post clicking on the “ Evaluation Now ” option, in the next page, two option appears on the screen.1. Basic 2. Premium.
Basic Evaluation –It is the Evaluation which is done without any technical inspection of the car. Hence only the customer and vehicle details are captured.
Premium Evaluation –It is the Evaluation which is done with the entire technical inspection of the car.
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Basic Evaluation >> Primary Details
Vehicle Evaluation
The Basic Evaluation is the Evaluation Process where the Evaluation is done withoutany Technical Inspection of the car. The price is arrived at based on the other detailsof the vehicle and the documents.
Upon selecting the “ Basic ” in the previous page, the following pages will appear,where the Evaluation Consultant needs to update the information.
Note – The Basic evaluation doesn’t let the user move ahead for vehicle buying. Forfurther buying process, Premium Evaluation needs to be done.
The following details needs to be updated here.1. Primary Details
a. Customer Name – Only first and last names with first letters capital.b. Customer contact No
2. Vehicle Details
Parameters Options to select
Registration No Free text
City List of city
Year 1992 to 2021
Month List of all Month
Make List of all Makes
Model List of all Models
Variant List of all Variants
Parameters Options to select
Kms Free text
Color List of various colors
Nos of Owners 1 to 5
Vehicle Chassis No Free text
Engine No Free text
Transmission Manual / Automatic
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Basic Evaluation >> Vehicle Details
Vehicle Evaluation
Evaluate your car – Vehicle Details >> Continued…!Images of the following documents to be captured1. Registration Certificate2. Chassis
Parameters Options to select
Date of Registration Calendar
RC Book Original ( Booklet / Sheet RC / Smart Card )
Payment of One Time Road Tax
Yes / No
VIN plate available Yes / No
Service History available
Yes / No
Original Invoice available
Yes / No
HP Entry Yes / No / Cancelled
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Basic Evaluation >> Insurance Details
Vehicle Evaluation
Insurance Details
Parameters Options to select
Insurance available Yes / No
Insurance Company Name
Free text
Premium Value Free text
IDV Value Free text
Expiry Date Calendar
NCB Details Free text
Standardrefurbishment cost
Free text
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Basic Evaluation >> Offer Details
Vehicle Evaluation
Offer DetailsImages to be uploaded1. Vehicle front view2. Vehicle back view3. Interiors4. Exteriors
Parameters Options to select
Dealer offered price Free text
Customer expected price
Free text
Vehicle category Retail / Wholesale
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Basic Evaluation >> End of Evaluation
Vehicle Evaluation
Basic Evaluation is over
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Premium Evaluation >> Primary Details
Vehicle Evaluation
After clicking on the “ Premium ” option in the first page the followingpage appears, to start the Evaluation.Fill in the necessary information either as a free text or by selectingfrom the drop down.Following are the different fields provided for the same.Click on “ Next ”
Parameters Options to select
Evaluation Date Calendar
Sourcing Channel
Customer Name
Customer Phone No
Registration No
Registration City
Manufacturing Date
Make
Model
Variant
Odometer reading
Fuel Type
Parameters Options to select
Color
Owners
Chassis No
Vehicle Usage
First of Registration
Remaining OEM / Warranty
NOC from financier
Insurance
Insurance Valid Till
Insurance premium
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Premium Evaluation >> Vehicle Details
Vehicle Evaluation
Parameters Options to select
Sourcing Type
Model interested
Sales Consultant
Engine No
Images to be uploaded1. Registration Certificate2. Chassis
Process to upload images 1. Click on the car image2. The provision of selecting the source of photograph will appear, as Camera
and Gallery.3. Select “ Camera ”.4. This will open the Camera.5. Click the photograph and click on “ Ok ” on the screen.6. Click “ Next ”
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Premium Evaluation >> Car Exterior
Vehicle Evaluation
In this section, the Evaluation Consultant needs to update the condition of each
exterior part of the car visible.
Following are the different exterior parts considered, along with the options available
to be selected.
To update the condition of each part –
1. Click on each part title name
A separate page appears containing the probable damages / issues the said part
can have.
2. Click on the blank box against a particular issue which you want to select &
report.
This will create a tick mark in the box, showing the issue selected.
Note – Multiple selections are possible except the page of selecting remaining
tyre life.
3. Click on the “ Submit ” button visible below to save the selection.
If clicked on the “ Cancel ” button, the entire page dis appears and the selection
also gets discarded.
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Premium Evaluation >> Car Exterior
Vehicle Evaluation
List of Parts Damage Description
Front BumperOk, Deep Scratch, Deformed / Damaged / Repaired, Broken,Repainted, To Be Repaired / Repainted, To Be Replaced
Front Grill Ok, Damaged, Rusted, Broken, To Be Replaced
Head Lights Ok, Faded / Reflector Rusty, To Be Replaced
Bonnet ( Hood )Ok, Scratch / Dent, Rusted, Latch not Working, Repainted,Replaced, To Be Repaired / Repainted, To Be Replaced
Quarter Panel LH
Ok, Scratch / Dent, Rusted, Repainted, Repaired / StructuralDamage, To Be Repaired / Replaced, To Be Repainted
Wheel Rim ( Rear LH )
Ok, Damaged, Bend, To Be Replaced
Rear LH DoorOk, Scratch / Dent, Rusted, Repainted, Replaced, Door Lock notworking, Structural damage on LH B-Pillar, Structural damageon LH C-Pillar, To Be Repaired / Repainted, To Be Replaced
Front LH DoorOk, Scratch / Dent, Rusted, Repainted, Replaced, Door Lock notworking, Structural damage on LH A-Pillar, To Be Repaired /Repainted, To Be Replaced
Wheel / Rim ( Front LH )
Ok, Damaged, Bend, To Be Replaced
RH FenderOk, Scratch / Dent, Rusted, Repainted, Replaced, To BeRepaired / Repainted, To Be Replaced
RH Rear View Mirror
Ok, Loose, Cover Damage, Mirror Broken, To Be Replaced
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Premium Evaluation >> Car Exterior
Vehicle Evaluation
List of Parts Damage Description
Wheel / Rim ( Front RH ) Ok, Damaged, Bend, To Be Replaced
Tyre – Front RH Uneven wear, 0 % Life, 25 % Life, 50 % Life, 75 % Life, 95 % Life
Front RH DoorOk, Scratch / Dent, Rusted, Repainted, Replaced, Door Lock not working, Structural damageon RH A-Pillar, To Be Repaired / Repainted, To Be Replaced
Rear RH DoorOk, Scratch / Dent, Rusted, Repainted, Replaced, Door Lock not working, Structural damageon RH B-Pillar, Structural damage on RH C-Pillar, To Be Repaired / Repainted, To BeReplaced
Tyre – Rear RH Uneven wear, 0 % Life, 25 % Life, 50 % Life, 75 % Life, 95 % Life
Quarter Panel RHOk, Scratch / Dent, Rusted, Repainted, Repaired / Structured Damage, To Be Repaired /Replaced, To Be Repainted
Tail Light RH Ok, Faded / Reflector Rusty, Crack / Broken, To Be Replaced
Rear BumperOk, Deep Scratch, Deformed / Damaged, Broken, Repainted, To Be Repaired / Repainted, ToBe Replaced
Trunk / Tail GateOk, Scratch / Dent, Rusted, Repainted, Replaced, Glass crack / broken, Lock / Latch notworking, To Be Repaired / Repainted, To Be Replaced
Spare Wheel / Rim & Tyre
Wheel / Rim damaged, Tyre Uneven Wear, Spare wheel not available, 0 % Life, 25 % Life, 50 % Life, 75 % Life, 95 % Life
Tool Kit, Jack + Handle Ok, Tool Kit Missing, Jack + Handle Missing
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Premium Evaluation >> Car Exterior
Vehicle Evaluation
List of Parts Damage Description
Tyre - Rear LH Uneven Wear, 0 % Life, 25 % Life, 50 % Life, 75 % Life, 95 % Life
Wheel / Rim ( Rear RH )
Ok, Damaged, Bend, To Be Replaced
Tyre - Front LH Uneven Wear, 0 % Life, 25 % Life, 50 % Life, 75 % Life, 95 % Life
LH Rear View Mirror
Ok, Loose, Cover Damage, Mirror Broken, To Be Replaced
LH FenderOk, Scratch / Dent, Rusted, Repainted, Replaced, To Be Repaired / Repainted, To Be Replaced
RoofOk, Antenna Rusty, Roof Lining Damage, Rusted, Repainted, To Be Repaired / Repainted, To Be Replaced
Windshield & Wiper
Ok, Crack on Windshield, Molding Damage, Wiper coating peel off
Post selection of the damages, issues with the exterior parts, the selected damages, issues appear on the main page below each title.
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Premium Evaluation >> Car Exterior
Vehicle Evaluation
Post the inspection of the exterior parts, enter the following information.1. Total Refurbishment Cost2. New Tyre Cost3. Upload Car Images
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Premium Evaluation >> Under The Hood
Vehicle Evaluation
List of Parts Damage Description
BatteryOk, Fluid Leakage, Terminal Corroded, To Be Charged, To BeReplaced
Radiator Ok, Coolant Leakage, Damage, To Be Replaced
Condenser Ok, Leakage, Damage, To Be Replaced
Cooling fan Ok, Blade Damage, Fan Clutch not working, To Be Replaced
Engine Oil Ok, Leakage, Oil Quality Low, Oil Level Low
Engine Coolant Ok, Leakage, Low Level
Master Cylinder Ok, Leakage, Low Fluid Level
ApronOk, Structural Damage – RH, Structural Damage – LH, To BeRepaired
Headlampsupport
Ok, Structural Damage – RH, Structural Damage – LH, to beRepaired
OthersAll Ok, Structural Damage ( anywhere else ), Timing Belt / ChainNoisy / Worn, Engine Mounts damaged, Any Belt – Worn /Damage, Any Pipe / Houses – Leakage / Damage
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Premium Evaluation >> Under The Hood
Vehicle Evaluation
1. Enter the Total Refurbishment cost being incurred by all the repairs seen in the previous pages.
2. Click on the camera icon, take the picture of the Engine room and save.3. Click on the “ Next ”.
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List of Parts Damage Description
Key & Combination Switch
All Ok, Key not working, Key-less ( remote ) not working,Central lock not working from Key, Combination Switch notworking
SeatsAll Ok, Front RH – Slider / Recliner not Ok, Front LH – Slider /Recliner not Ok, Rear seats not proper ( split / folding )
Steering WheelSteering Hard ( static condition ), High Free Play, Tilt notworking, Horn not working, Air Bag deployed / Not Ok
Instrument PanelAll Ok, Meter not Ok, Meter back light not Ok, Warning LightGlowing
Headlight / Fog Light
All Ok, Dipper / Dimmer not working, Leveller not working, Foglight not glowing
Dashboard All Ok, Air Bag deployed / light glowing, Glove Box not proper
Window Regulator
All Ok, Front RH – Hard / Motor not Ok, Front LH – Hard /Motor not Ok, Rear RH – Hard / Motor not Ok, Rear LH – Hard /Motor not Ok
Rear View Mirrors
All Ok, RH ORVM – Mechanism not Ok, LH ORVM – Mechanismnot Ok, IRVM – Loose / Day-Night not working
StereoAll Ok, Stereo not functioning properly, Speakers not Ok, to beRepaired
OthersAll Ok, Structural Damage ( Floor / under carpet ), Cabin lightsnot working
Premium Evaluation >> Car Interior
Vehicle Evaluation
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Premium Evaluation >> Interior
Vehicle Evaluation
1. Enter the Total Refurbishment cost being incurred by all the repairs seen in the previous page.
2. Click on the camera icon, take the picture of the Dashboard & Rear Seats and save.
3. Click on the “ Next ”.
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Premium Evaluation >> Underbody
Vehicle Evaluation
List of Parts Damage Description
Under Body Flooring
All Ok, Structural damage / Rust Perforation, Crack / Waterleakage, Engine mounting damage, Oil leakage / sump damage
Steering System All Ok, Rack mounting damage, Tie rod damage – RH / LH
Suspension System
All Ok, Front Strut mounting damage – RH / LH, Lower Armdamage – RH / LH
Transmission & Brakes
All Ok, Drive shaft boot damage – RH / LH, Front Disc / Calliperdamage – RH / LH, Rear brake drum damage – RH / LH
Fuel & EmissionAll Ok, Fuel tank damage / seepage, Fuel lines protectordamage, Silencer ( CatCon ) leakage / damage / Rust
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Premium Evaluation >> Underbody
Vehicle Evaluation
1. Enter the Total Refurbishment cost being incurred by all the repairs seen in the previous page.
2. Click on the camera icons, take the pictures of the Under Body Front & Under Body Rear and save.
3. Click on the “ Next ”.
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Premium Evaluation >> Road Test
Vehicle Evaluation
List of Parts Damage Description
Engine
All Ok, Engine starting not Ok, Engine hunting / stalling /misfiring, Engine abnormal noise, Engine Smoke – White, EngineSmoke – Blue, Engine Smoke – Black, Engine mounting noisewhile braking
TransmissionAll Ok, Clutch slippage, Clutch hard / cable jam, Lowacceleration / low pick up, Gear shifting hard, Gear slippage
Wheel Bearing & Differential
All Ok, Front RH bearing noisy, Front LH bearing noisy, Rear RHbearing noisy, Rear LH bearing noisy, Differential noisy
SteeringAll Ok, Steering hard, Column noise, Drive shaft noise ( whileturning ), Wheel alignment not Ok
Suspension All Ok, Bouncy, Jerky, Abnormal noise
BrakesAll Ok, Noisy, Spongy, Vibration, Not effective, ABS noteffective, Parking brakes not effective, Booster not Ok
Air Conditioning & Heater
All Ok, Blower motor noisy, AC not effective, Heater notworking, Vents Loose
Others
All Ok, Speedometer needle flicker, Odometer not working,Wiper operation sticky, Wiper blades damage, Washer motornot Ok, Rear defogger not working, Abnormal / rattling noise inBody, Engine Blow by after Road Test
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Premium Evaluation >> Road Test
Vehicle Evaluation
1. Enter the Total Refurbishment cost being incurred by all the repairs seen in the previous page.
2. Click on the “ Next ”.
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Premium Evaluation >> Accessories
Vehicle Evaluation
This page helps the Evaluation Consultant to Evaluate the price of the Accessories fitted on the car.1. Following standard 8 accessories have been considered here. 2. However, if required, the Evaluation Consultant can add another 5 accessories.3. Enter the price in each blank field provided against the name of each accessories.
Air ConditionerSteering Wheel Cover
Stereo
Fog Lamps Alloy Wheels Door Moulding
Door Rain Visor Speakers Others 1 to 5
As you enter the price of each accessories, the total of all the accessories price appears on the top of the screen as shown in the image here.
There is a provision made for uploading the images of 6 accessories., for the record purpose.
Note – While taking the images is recommended, it is not mandatory.
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Premium Evaluation >> Car Periodic Maintenance
Vehicle Evaluation
Update the status of each parameter provided, as mentioned below.1. Click on the first parameter “ Vehicle Service ”,2. Select the appropriate option from the list that appears.
Following are the different options available for each parameter.Updating the status against each parameter is mandatory.
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Parameters Refurbishment required
Vehicle Service
All Ok, no replacement required, Engine Oil to be replaced,Transmission Oil to be replaced, Coolant to be replaced,Steering / brake fluid to be replaced, Air filter to be replaced, Oilfilter to be replaced, Fuel filter to be replaced.
Exterior Cleaning
All Ok, Removal of Stains, Removal of Stickers, Engine RoomCleaning, Rubbing & Polishing
Interior CleaningAll Ok, Seats cleaning required, Upholstery cleaning required,Mats washing required
3. Enter the Evaluated Refurbishment cost.4. Click on “ Next ”.
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Premium Evaluation >> Buying Price Calculation
Vehicle Evaluation
1. Enter the Dealer offered price( Enter complete Amount. Ex – 4,25,000 )
2. Enter the customer expected price( Enter complete Amount. Ex – 4,25,000 )
2. Click on “ Submit ”
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The following page appears.Press “ Ok ” to close the same.This completes the Vehicle Evaluation.
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Pending Leads
Vehicle Evaluation
Completing the Incomplete Evaluations 1. To complete the incomplete Evaluation, click on the middle section on home
page, “ Pending Leads ”.
A list of all the pending Evaluations appears on the screen, showing the count of such leads on the top in orange strip.
Scroll down to the desired Evaluation, looking at the details visible on the screen.
2. Scroll down to the desired Lead and Click on the “ Complete Report ”.
A page where the Evaluation was last left, will appear, where it can be taken forward.
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Evaluated Leads
Vehicle Evaluation
Viewing & Sharing the Completed Evaluations
There is also a provision made in the mobile app to view & share the Evaluation report.
This makes easy for the Evaluation Consultant to share the report with the Customer,New Car Sales Consultant etc.
1. Click and open the “ Evaluated Leads ” in the home page.2. The list of Completed Evaluations appears on the screen.3. The Evaluations list visible, consists of all the Evaluations i.e. Basic and Premium.
To filter the Evaluations as Basic or Premium, click on the respective buttonprovided on the top of the screen.Scroll down to the desired Evaluation, based on the information visible.
4. Click on the “ View Report ” button to view the report.5. Click on the “ Share Report ” button to share the report with anybody.6. Refer the various options visible to share the report.
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Vehicle Buying
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Evaluation Conversion
Vehicle Buying
Current Step Description –
Post physical Evaluation of car through mobile app in the previous stage, the vehicledetails flows back to the SCP DMS under the sub-section of Evaluations of mainsection Evaluations. There status is primarily by default labelled as “ Live ”.
Pre-requisites –
Physical deal closing of the car should happened with all the relevant documentalformalities completed.
Steps –
1. Click on “ Evaluations ” main section in the main menu.
2. Click on the “ Evaluations ” sub-section.
3. A page called “ Completed Evaluations ” showing the list of cars evaluated, buthas not been converted so far, will appear on the right hand side.
4. Scroll to the extreme right side, by clicking and holding the grey colored scrollbar.
5. Click on “ Update ” button under the column called “ Action ”.
Previous Main section - -------- ( Evaluation from Mobile App )Previous sub-section - --------Previous step - Evaluation through mobile app
Current Main section - EvaluationsCurrent sub-section - EvaluationsCurrent step - Status Update ( showing conversion )
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Data Type Main Menu Data Flow
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Evaluation Conversion
Vehicle Buying
6. A page enabling the user to update the status of the Evaluation appears.7. Click on the drop down list of status.8. The drop down list shows 4 different options to be selected.
Live, Dropped, Lost, Converted9. Select the appropriate option.
Considering the conversion to be shown here, select “ Converted ”.10. Enter the Vehicle buying price excluding the dealer share of Trade-In bonus11. Enter the “ Remarks ”, if there are any.12. Click on “ Submit ”.
What ever the status is selected, the vehicle details moves to the respective tabs ofthe Evaluation sub-section ( explained in the next page )
Note – This step is just to show the “ Deal Closing ” of the Evaluation done, and hencedoesn’t represent the “ Possession ” of the vehicle, which is actually a separate step,explained in the next section.
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Next Main section - EvaluationsNext sub-section - Converted EvaluationsNext step - Vehicle Possession
Data Type Main Menu Data Flow
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Evaluation Conversion
Vehicle Buying
List of columns fields visible in the data table.
1 Enquiry Date 2 Assigned Date 3 Basic Valuation 4 Valuation Date
5 Valuation Type 6 Source 7 Dealer Offered 8Customer
Expected price
9 Name 10 Mobile No 11 E-mail Id 12 Make
13 Model 14 Variant 15 Registration No 16Year of
Manufacture
17 Color 18 No of Owners 19 Reg City 20 Status
21 Remarks 22 View Report 23Download
Report
Definitions : Evaluations Statuses1. Live –
Evaluations ( Vehicle Inspection ) which are just completed, and are still in process( discussions / negotiations with the customer ) are termed as “ Live ”, which arenow available to be taken up for the further process i.e. “ Deal Closing ”.
2. Dropped –Evaluations where the dealership wants to stop the follow up with the customersfor any reason, are termed as “ Dropped ”. The reasons could be -1. Customer says not interested,2. Customer not showing interest3. Customer not responding4. Customer seems not taking any positive decision
3. Lost –Evaluations where the customers reports that they have sold the car outsideanywhere, and thus the same car will no where be available to the dealership forbuying, are termed as “ Lost “.
Lead Physical StatusLead DMS Status
Plan cancelled Dropped
Plan postponed Dropped
Not interested Dropped
No response Dropped
Not enquired Dropped
Need time to decide Live
High price expectation Live
Want to sell in relation Live
New Car not decided Live
New Car finance in process Live
New Car not available Live
No successful contact Live
Sold outside Lost
Base for status section
It is recommended toselect the status inDMS based on thephysical status asmentioned here.
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Evaluation Status update
Vehicle Buying
As mentioned earlier, when an Evaluation is completed on Mobile App, the vehicledetails flows back to the SCP DMS under the sub-section of “ Evaluations ” of mainsection “ Evaluations ”. There status is primarily by default labelled as “ Live ”.
However, during the status updation, when a status is changed to other statuses, theEvaluation details moves to the respective sections.
• Evaluations marked as “ Live, Dropped or Lost ” remains in the same “Evaluations ” sub-section, however moves to the separate tabs as shown in theimage on the left hand side.
• Evaluations marked as “ Converted ” moves to the completely new sub-sectioncalled “ Completed Reports ”.
1. To view the Live, Dropped & Lost Evaluations, click on the respective tabs on thetop.
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Note –i. The Dropped and Lost Evaluations are totally different as per the definition
mentioned and hence should not be mixed.
ii. Each Evaluation type button clearly shows the numbers of Evaluations availablein that particular group.
iii. When the user clicks on the “ Evaluations ” sub-section on the left hand sidemenu, the Evaluations visible in the table on the right hand side page are the totalEvaluations i.e. sum of Live, Dropped, Lost etc
Evaluation Type filter This function allows the user to view the list of Basic or Premium Evaluations,
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Vehicle Possession - As Retail
Vehicle Buying
Current Step Description –
Post showing the conversion / deal closing in the previous step, vehicle possessioncan be shown in this section.
There are two types of possessions >>
i. Retail – For selling the car to end customer while selling.
ii. Offload – For selling the car to the broker / used car dealer while selling.
In this chapter, sales as “ Retail ” is considered.
Pre-requisites –
Physical possession of the vehicle should have been taken by the dealership.
Steps –
1. Click on “ Converted reports ” under the “ Evaluations ” section in the left sidemain menu.
2. On the right hand side page, a table showing the list of cars will appear.
3. Scroll to the extreme right side, by clicking and holding the grey colored scrollbar.
4. Click on the “ Possession Details ” under the column called “ Action ”.
5. A new page will open, showing a form, to fill the details of possession.
Step function Main Menu Data Flow Previous Main section - EvaluationsPrevious sub-section - EvaluationsPrevious step - Evaluations Conversion / Deal closing
Current Main section - EvaluationsCurrent sub-section - Converted ReportsCurrent step - Vehicle Possession
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Vehicle Possession - As Retail
Vehicle Buying
6. In the form under the title -
a. Possession Taken - select “ Yes ” by clicking in the blank box, for confirmingthat the possession is taken.
b. Documents List - tick against the respective documents in the blank boxes,which are received from the customer.
c. Stock Type - tick either on “ Trade-In ”, if the customer is taking a new car inTrade-In of the existing one, or “ One-way Purchase ”, if the customer is nottaking any new car.
d. Trade-In New Car VIN number - enter the VIN of the new car, the customerhas booked / taken the delivery.
Note – if the New Car is still not allocated to the customer, this field canbe left blank and updated from back end later.
e. For - select – Retail or Offload
( In this case, as mentioned in the last page considering “ Retail ” is selected. )
7. Click “ Submit ”, if you want to save the details & confirm the possession, else ifyou click “ Cancel ”, it will discard all the entries done in the form, and thesystem will go to the previous page.
Next Main section - StockNext sub-section - RefurbishmentNext step - Updating the Refurbishment details
Data Type Main Menu Data Flow
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Vehicle Possession - As Offload
Vehicle Buying
Current Step Description –
Post showing the conversion / deal closing in the previous step, vehicle possessioncan be shown in this section.
There are two types of possessions >>
i. Retail – For selling the car to end customer while selling.
ii. Offload – For selling the car to the broker / used car dealer while selling.
In this chapter, sales as “ Offload ” is considered.
Pre-requisites –
Physical possession of the vehicle should have been taken by the dealership.
Steps –
1. Click on “ Converted reports ” under the “ Evaluations ” section in the left sidemain menu.
2. On the right hand side page, a table showing the list of cars will appear.
3. Scroll to the extreme right side, by clicking and holding the grey colored scrollbar.
4. Click on the “ Possession Details ” under the column called “ Action ”.
5. A new page will open, showing a form, to fill the details of possession.
Data Type Main Menu Data Flow Previous Main section - EvaluationsPrevious sub-section - EvaluationsPrevious step - Evaluations Conversion / Deal closing
Current Main section - EvaluationsCurrent sub-section - Converted ReportsCurrent step - Vehicle Possession
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6. In the form under the title -
a. Possession Taken - select “ Yes ” by clicking in the blank box, for confirmingthat the possession is taken.
b. Documents List - tick against the respective documents in the blank boxes,which are received from the customer.
c. Stock Type - tick either on “ Trade-In ”, if the customer is taking a new car inTrade-In of the existing one, or “ One-way Purchase ”, if the customer is nottaking any new car.
d. Trade-In New Car VIN number - enter the VIN of the new car, the customerhas booked / taken the delivery.
Note – if the New Car is still not allocated to the customer, this field canbe left blank and updated from back end later.
e. For - select – Retail or Offload
( In this case, as mentioned in the last page considering “ Offload ” is selected. )
7. Click “ Submit ”, if you want to save the details & confirm the possession, else ifyou click “ Cancel ”, it will discard all the entries done in the form, and thesystem will go to the previous page.
Vehicle Possession - As Offload
Vehicle Buying
Next Main section - Pre-Owned Car SalesNext sub-section - BrokerNext step - Vehicle booking
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Vehicle Refurbishment
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Refurbishment Update
Vehicle Refurbishment
Current Step Description –
Post taking & showing the possession of the vehicle as “ Retail ” i.e. for retail sales tothe end customer, in the previous step, the vehicle needs to be sent to the aftersalesworkshop for the actual refurbishment and the related updation is to be done in thisstep.
Pre-requisites –
A. Carrying out actual refurbishment ( Repair ) of the car.
B. Receipt of Repair Job Card and Invoice bill from after sales team.
Steps –
1. Click on “ Refurbishment ” under the “ Stock ” section in the left side main menu.
2. On the right hand side page, a table showing the list of cars will appear.
3. Scroll to the extreme right side, by clicking and holding the grey colored scrollbar.
4. Click on the “ Enter RF Details ” under the column called “ Action ”.
5. A new page will open, showing a form, to fill the details of refurbishment.
Data Type Main Menu Data Flow Previous Main section - EvaluationsPrevious sub-section - Converted ReportsPrevious step - Vehicle possession as “ Retail ”
Current Main section - StockCurrent sub-section - RefurbishmentCurrent step - Vehicle Refurbishment update
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Refurbishment Update
Vehicle Refurbishment
6. In the form enter the Job Start Date ( job card opening date ) and job end date (repair invoice date ).
7. Enter the Repair Invoice No
8. Enter the Repair Invoice Amount
9. Enter main repairs done in “ Other Details ”.
10. Select the Certification as below.
a. MFC Certification
b. Skoda Auto Extended Warranty
c. No Certification & Warranty
11. Click on “ Submit ”. The Refurbishment entry gets saved.
If clicked on “ Cancel ”, the refurbishment updation done in the form, getdiscarded and the system goes back to the previous page.
Note – Post updating the Refurbishment details, before going to the “ Live ” sub-section of “ Pre-Owned Car Sales ” main section, if the Certification is selected as “MFC Certification ”, then the vehicle details goes to the Mahindra First ChoiceEngineer requesting for certification of the car.
Post receiving the request for the certification, the Mahindra First Choice Engineervisits the concerned Skoda Dealership for the physical inspection of the car, postwhich he either approves / rejects the request for the certification.
In case other than the MFC Certification is selected, then the car details directly goesto the next step as indicated above.
Next Main section - Pre-Owned Car SalesNext sub-section - LiveNext step - Vehicle Sales Contract
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Vehicle Sales
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Digital Display ( Uploading on SCP Website )
Vehicle Sales
Post updation of “ Refurbishment ” details, the vehicle needs to be uploaded on theSCP Website, to enable customers to view the same. Following is the process.
1. Click on “ Trade-Out – End User ” sub-section of “ Stock ” main section.
2. A page showing a list of cars already taken in stock for selling to End Usersappears in the table on the right hand side page.
3. Search for the desired car in the list by using the horizontal and vertical scrollingbars.
4. After finding the desired car, scroll to the extreme right side, by clicking andholding the grey colored scroll bar.
5. Click on “ Push to Skoda pre-owned website ” button.
6. A form opens showing following 4 tabs.
Pre-requisite :• Minimum 12 proper photographs and one 360 degree video of the car should have
been taken before starting to upload the car on SCP website, as the same needs tobe selected during photographs and video upload stage.
• Ensure that the vehicle photographs are 510 ( width ) X 310 ( height ) pixels in size.• The file type should be one of the JPG, JPEG, PNG.• The size of each photograph should not be more than 5 MB.• The size of the video should not be more than 15 MB.• The video file should be supporting mp4.
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Digital Display ( Uploading on SCP Website )
Vehicle Sales
7. After opening the form as mentioned in the earlier page, the form by defaultopens in the “ Stock info” tab.
8. The page contains the following fields, in which only 5 fields as shown below areeditable, and rest all are non editable.
Register City Not editable No of owners Not editable
Year Not editable Fuel Type Not editable
Make Not editable Color Not editable
Model Not editable VIN number Not editable
Variant Not editable Chassis Number Not editable
Registration No Not editable Insurance Type Editable
Kilometer Editable Insurance Validity Date Editable
Deal Closed Price Editable Selling Price Editable
9. Click on Save Changes after editing the form.
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Digital Display ( Uploading on SCP Website )
Vehicle Sales
9. Click on the next tab called “ stock features ”.10. A following list of features which will be visible.
Air Condition Keyless Entry
Music System Anti Lock Brake
Power Window Air Bag
Power Steering Central Locking
Gear Box Alloy Wheels
Navigation System Tyre Type
Leather Seats Rear Spoilers
Body Type Transmission Type
11. Except the last two fields, all the other fields are free text fields.12. Update the status of feature in each field, with proper description.13. Click & select “ Featured ” and “ Published ” at the bottom.14. Click & select “ Warranty Certified ” if the car is currently having a valid warranty,
or can be provided with a New Warranty on the day of delivery.15. Click on “ Save Changes ”.
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Digital Display ( Uploading on SCP Website )
Vehicle Sales
16. Post updating the features of the car click on the “ Stock Image ” to upload thevehicle images.
17. A page showing a provision to upload 12 photographs of a car appears.
18. Click on each photograph to select the desired photograph from your computer
19. Click on “ Save Changes ” after selecting all the 12 photographs.
Note – Since the first photograph having title “ Front View ” will be selected to appearon the SCP Website as a “ Thumbnail ” ( first visible to the viewers ) image, it shouldbe the correct photograph i.e. taken from front side.
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Digital Display ( Uploading on SCP Website )
Vehicle Sales
19. Post uploading of the photographs, click on the last tab i.e. “ Stock Video ”.
20. A page showing the provision for uploading the video appears.
21. Click on the “ Choose File ”
22. Select the video stored in your computer
23. Click “ Open ” to select the video.
24. Click on “ Save Changes ”.
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Sales Contract ( Booking )
Vehicle Sales
Current Step Description –
Post the completion of Refurbishment of the vehicle, and approval of warranty fromthe warranty provider ( as may be applicable ), the vehicle will be available for thebooking under the “ Live ” sub-section of Pre-Owned Car Sales section.
Pre-requisites –
A. Updation of the buyer customer enquiry in the “ Upload POC enquiries ” sub-section.
B. Actual “ Sales Contract ” signed with the customer.
Steps –
1. Click on “ Live ” under the “ Pre-Owned Car Sales ” section in the left side mainmenu.
2. On the right hand side page, a table showing the list of buyer enquiries alreadyupdated will appear.
3. The nos of enquiries available in the said table, will be visible on top LHS of thetable.
4. Scroll to the extreme right side, by clicking and holding the grey colored scrollbar.
5. Scroll up & down to find the required customer’s enquiry, or search the particularenquiry with the help of “ Search here ” option.
6. Click on the “ Select ” button under the column called “ Action ” at the end of the.
Two options viz “ Book “ & “ Status ” will be visible. Click on “ Book ”.
Data Type Main Menu Data Flow Previous Main section - StockPrevious sub-section - RefurbishmentPrevious step - Vehicle Refurbishment update
Current Main section - Pre-Owned Car SalesCurrent sub-section - LiveCurrent step - Vehicle Sales Contract
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Sales Contract ( Booking )
Vehicle Sales
A new form as shown on LHS will appear.
7. Select the desired vehicle from the drop down list “ Select Stock ”
All the cars previously bought as “ Retail ” and updated with “ Refurbishment ”detail will be available in this drop down list.
8. Immediately after selecting the desired vehicle, the following fields visible furthergets auto filled, based on the enquiry details in previous page.
a. Customer Name
b. Customer Mobile No
c. Customer Email
However, these details can be edited at this level as well.
9. Update the remaining fields with the relevant information.
10. Select the appropriate warranty type as being visible in the dropdown list of “Warranty ”.
11. Click on “ Submit ”.
Next Main section - StockNext sub-section - Sales ContractNext step - Vehicle Delivery
Data Type Main Menu Data Flow
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Buying Enquiry Creation ( End Customer )
Vehicle Sales
To create a buyer enquiry,
1. Click on the “ Upload POC enquiries ” sub-section of “ Pre-Owned Car Sales ”main section, in main menu.
2. A form window the provision of uploading / creation of buyer enquiries willappear, on the right hand side of the page.
Uploading One Enquiry one time –
3. Click on “ + Add ” button.
4. A form as visible on bottom left hand side will appear.
5. Fill the customer details as per the fields provided.
6. Click on “ Submit ”.
Note – Here the buyer enquiries can be uploaded in two ways.
i. One enquiry one time,
ii. Multiple enquiries at once.
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Buying Enquiry Creation ( End Customer )
Vehicle Sales
Uploading multiple enquiries at once.
1. Click on the “ Download Excel Format ” button, on the page that appears on theright side.
2. An excel format as shown below gets downloaded.
3. Save the format somewhere in a folder for regular use.
4. Update the buyer enquiries in the format as per the columns provided.
5. Click on “ Browse ” button.
6. Select the said excel format ( filled with the enquiries ) from your computerlocation.
7. Click on “ Open ”.
8. Click on “ Submit “
* Customer
Name
* Customer
Mobile
Customer
Customer
Address
Customer
Pincode
Customer
State
Customer
CityYear Make Model Variant Budget
Source of
Enquiry
*Sales
Consultant
Name
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Buying Enquiry Creation ( Broker )
Vehicle Sales
In case of selling a car to the Used Car Dealer / Broker, one time account ( Enquiry )needs to be created for each Used Car Dealer / Broker, as shown here.
1. Click on the “ Broker ” sub-section in “ Pre-Owned Car Sales ” main section.
2. A list of Used Car Dealers / Brokers whose accounts are already created willappear on the right hand side of the page.
3. To create a new account / enquiry, click on “ + Add ” button.
4. A form as shown below will open in the next page.
5. Fill the form as per the fields provided.
6. Click “ Submit ”
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Vehicle Sales
Delivery
Current Step Description –
Post updation of Sales Contract in the system, the vehicle will be now available forshowing the delivery, in the “ Sales Contract ” sub-section of ” Stock ” main section.
Pre-requisites –
A. The vehicle should have been physically delivered.
Steps –
1. Click on “ Sales Contract ” sub-section under the “ Stock ” section in the left sidemain menu.
2. On the right hand side page, a table showing the list of cars for which already aSales Contract is done will be visible.
3. The nos of cars available in the said table, will be visible on top LHS of the table.
4. Scroll to the extreme right side, by clicking and holding the grey colored scrollbar.
5. Scroll up & down to find the required car, or search the particular enquiry withthe help of “ Search here ” option.
6. Click on the “ Select ” button under the column called “ Action ” at the end of the.
Two options viz “ Un-Book “ & “ Deliver ” will be visible. Click on “ Deliver ”.
Note – If Un-book is clicked, the car will again go back to the “ Live ” sub-sectionof “ Pre-Owned Car Sales ” main section i.e. in the previous step.
Data Type Main Menu Data Flow Previous Main section - Pre-Owned Car SalesPrevious sub-section - LivePrevious step - Vehicle Sales Contract
Current Main section - StockCurrent sub-section - Sales ContractCurrent step - Vehicle Delivery
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Data flow in previous step
Data flow after the current step
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Delivery
Vehicle Sales
A new form as shown on LHS will appear.
7. The following fields will be pre-filled based on the details updated in the buyerenquiry form.
a. Customer Name
b. Customer Mobile
c. Customer Address
d. Customer Pin Code
However, these details can be edited at this level as well.
8. Enter the remarks, if any
9. Enter any relevant Invoice No as received from Accounts team.
10. Enter the Final Sale Price excluding any expenses incurred during the Salestransaction, such as ownership transfer, insurance renewal,, if such things are notcharged to the customer separately, over and above the selling price.
11. Click on “ Submit ” button to save the entry.
If clicked on “ Cancel ”, all the details updated in the form will be discarded andthe screen will go back to previous i.e. “ Sales Contract ” stage.
12. The “ Final Retail Type ” as “ Retail ” or “ Offload ” will be selected, as selected bythe user earlier. This is just for the information purpose and can not be edited.
Next Main section - ------Next sub-section - ------Next step - ------
Next stepData Type Main Menu Data Flow
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Delivery
Vehicle Sales
In the Delivery section the vehicle details moves to the “ Delivered ” sub-section ofthe “ Stock ” main section, and remains there for ever.
Here the vehicle details can be only viewed, and hence there are no functionalities.
The following columns will be visible in the data table visible.
1. Enquiry Date 16. Mobile
2. Assigned Date 17. Email
3. Valuation Date 18. Make
4. Converted Date 19. Model
5. Possession Date 20. Variant
6. RF End Date 21. Old Car VIN No
7. RF Amount 22. New Car VIN No
8. Booking Date 23. Registration No
9. Delivery Date 24. Reg year
10. Final Sale Price 25. Color
11. Final Sale Type 26. No of Owners
12. Profit 27. Reg City
13. Stock Type 28. Valuated By
14. Source 29. View Report
15. Name 30. Download Report
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Thank You
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