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Maximize Efficiency of OracleMaximize Efficiency of OracleMaximize Efficiency of OracleMaximize Efficiency of OracleEEEE----Business Suite Release 11i/12Business Suite Release 11i/12Business Suite Release 11i/12Business Suite Release 11i/12
through Diagnosticsthrough Diagnosticsthrough Diagnosticsthrough Diagnostics
Susan Behn
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Agenda
Overview/Business Benefits
Access to Diagnostics in R11 and R12 R11 to R12.0.4 Features R12.0.6 Features
Diagnostic Reporting Examples Proactive maintenance and Best Practices Troubleshooting
Implementation and Upgrades Validate Setups
Configure, Schedule Tests and Purge References and more presentations
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Diagnostics What and Why
XML Based Reporting available within the applications
Some reports are based on frequently used sql scripts availableon MetaLink or sent to users as part of SRs
Some reports are based on sql scripts provided in$FND_TOP/sql
New reports are also continually being developed
Download XML files if desired at MetaLink Note ID: 357745.1 Problem resolution - First step in troubleshooting
Preventative maintenance - Periodically run somereports to validate/improve system health
FASTER PROBLEM RESOLUTION and PREVENTION Gain efficiency by proactively and reactively addressing issues
closest to the source of knowledge!
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Diagnostics are for everyoneJust a few examples (more details later) End Users
Period close reports What is going to delay the close? Account generator reports Why is the account generator
failing to create this account?
Super Users
Setup Reports validate and document configurations Developers
Upgrade/implementation data validation Data Integrity reports validate data conversions Is my data
correct? DBAs
Application Security Best Practices validation report Where are my vulnerabilities
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CALL CO-WORKER
(AGAIN)
CALL ORACLE (AGAIN)
NOTIFY HELP DESK
HELP DESK DISPATCHES
ADDITIONAL HELP
CUSTOMER INQUIRY
OVERRIDE THROUGH
MANUAL PROCESS
RESOLVE THROUGH
SELF KNOWLEDGE
NETNET
SAVINGSSAVINGS
PROBLEM
OCCURS
USING DIAGNOSTICSREPORTS
PROCESS TIME
CUSTOMER GETS
PRODUCT
TYPICAL
TROUBLESHOOTING
FLOW
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How do I get it?
Release 11i
Diagnostics is a separate patch
MetaLink Note ID: 167000.1
Release 12
Diagnostics is included in RUPs
Application short name: IZU
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R11 versus R12
The Diagnostic user interface was rewritten in
R12
Navigation in R12.0.6 is OA Frameworknavigation seen in self service products, OA
Framework personalizations, new workflowforms, etc
Navigation in R11 through R12.0.4 is traditional
HTML based forms
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R11 through R12.0.4 Access
R11 Navigation Paths no RBAC role
assignment needed Oracle Applications Manager (OAM) Diagnostics
Oracle Diagnostics Tool Responsibility
CRM HTML Administration Responsibility
Setup
Diagnostics
http:///OA_HTML/jtflogin.jsp
Release 11 security behaves as follows: All diagnostics functionality for applications
associated with their own responsibilities
No Access to tests for other responsibilities
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Getting Access in Release 12.0.6
Navigation Paths
Application Diagnostics Diagnostics link if FND: Diagnostics = Yes
Other Specific Responsibilities Caution: Some roles are already assigned to some
responsibilities
Release 12.0.6 is RBAC enabled MetaLink Doc. ID 358831.1 provides RBAC instructions
Assign appropriate role to users or responsibilities
Controls access based on test sensitivity and responsibility 5 Apps have high sensitivity tests (38 tests) 15 Apps have medium sensitivity tests (146 tests) 244 Apps have low sensitivity tests (714 tests)
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Getting Access in Release 12.0.6
Access levels 4 - access to all high, med and low sensitivity tests
3 - access to med and low sensitivity tests
2 - access to low sensitivity tests
1 - access to no tests
Instance Set assigned to roles has 2 parametersusing access levels
Parameter 1 controls access to users ownapplications
Parameter 2 controls access to other applications
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Seeded Roles in R12.0.6
Diagnostics Super User
Unrestricted access to all diagnostics functionality Parameter 1 = 4 ; Parameter 2 = 4
Application Super User All diagnostics functionality for applications associated with their
own responsibilities; Parameter 1 = 4
Execute and view reports with a low or medium sensitivity acrossany application; Parameter 2 = 3
End User Execute and view reports with a low sensitivity only
Parameter 1 = 2 ; Parameter 2 = 2 Anonymous User
Access only to reports in pseudo application "HTML Platform No grants at all
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R12 Responsibilities with seededDiagnostics Access Diagnostic Super User Access
CRM HTML Administration System Administrator
Application Super User Access Purchasing Super User
Bills of Material Inventory CRM HTML DEVELOPER
CRM Employee
Order Management Super User Oracle Pricing User
Oracle Pricing Administrator
Since ApplicationDiagnostics
belongs to FND,
all Super Usershave access to
FND reports
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R12 Responsibilities withDiagnostics Access
End User Access
Oracle Diagnostics Tool
Oracle Pricing User
Release Management
Shipping Execution
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R11 Diagnostics Home Tab
Summary
# of Tests ishyperlink totests
Displaysfailures inlast week Hyperlink
to reports
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R11 Diagnostics Home Tab
Use LogViewer to search and view previously
executed reports
Hyperlink
to report
Searchsuccesses,
failures,warnings
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R11 Diagnostics Home Tab
Search - Find tests based on name or key words
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R11 Diagnostics Home Tab
Batch Process
Select multipletests, enter allparameters andexecute as abatch
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R11 Diagnostics Home Tab
Test Sets Generate test sets or search for
predefined test sets
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R11 Diagnostics Home Tab
Test Sets
Search and execute predefined test setsView XML code
Hyperlink to
MetaLink noteRun test set
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Generate Test Sets
Check the applications for the tests to be executed in the
test set
Selected applications include:
AssetsGeneral LedgerPayables
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Generate Test Sets
For each application selected, choose the tests to be
executed and click the Continuebutton
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Generate Test Sets
For each test selected, provide the static parameters
(e.g. Responsibility)
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Generate Test Sets
Save the test set to be used again using the
Save Test Setbutton The test set is saved in a local directory
Choose a meaningful name for the test set
Create XML Test set
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Generate Test Sets
Enter the
remainingruntimeparameters, thenexecute the test
using the RunTestsbutton
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Generate Test Sets
Page will continue to refresh until entire test set
completes
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Generate Test Sets
General Ledger Error Journals must be posted to close the period
Warning Recurring batches have not been processed
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Generate Test Sets
Payables
Unaccounted transactions must be accounted Note the hyperlink to See SQL this can further assist the
support team in resolving problems
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R11 Diagnostics Basic Tests Tab
Basic tests do not allow parameters at run time
Some tests require default parameters (next slide)
Basic tests do not exist for all applications
Choose Application
Run All Groupsto run all basic tests at one time for application
Choose specific group to run all tests for the group or individual tests
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Basic Test Seeded Input Values
Update default input values for basic tests
Configuration Inputs Select Test
Update values
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Basic Test Results
Click on icon
to see the
report
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R11 Diagnostics Advanced Tests Tab
Choose application from drop down
Expand the group by clicking on the + next tothe group name
Select a test
All tests provide a brief description about the purposeof the test and details about required and optionalparameters.
Enter any parameters
Click Run Testbutton
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Diagnostic Test Groups
End User Applications (e.g. General Ledger) Setup Tests to Validate Application Setups
Activity (e.g. Period Closing Tests) Invalid account segments preventing posting
Period statuses
Invalid preferences (e.g. email delivery preference with no email address)
Data Collection Application and System Data
Validate conversions and upgrades Identify integrity issues
Other Groups (e.g. Application Object Library) Workflow Tests/Mailer Tests
Security
Database Tests
XML Gateway Tests
Customization/Extension Tests Develop custom tests
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Advanced Tests Example
General Ledger Setup General
Results will be returned to this page
Click +toexpand
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Advanced Tests Example
Click on the report icon to view the report
Reports can be printed, saved or uploaded to support
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Advanced Tests Example
Look first at errors and warnings, then references
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Advanced Tests Example
Use hyperlink to drill down to section in error
Error/Action provided MetaLink notes to support action referenced
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Advanced Tests Example
Also check Referencessection for each report
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R12.0.6 Diagnostics
New look
3 Tabs Add to Batch
Replaces BatchProcessing Tab
Select All Replaces Run
All in earlierversion
Schedule -available withinDiagnostics
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R12.0.6 Diagnostics
View
ReportsTab
ReplacesLogviewer
Numbersare stillhyperlinks
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EXAMPLES FOR END USERSEXAMPLES FOR END USERSEXAMPLES FOR END USERSEXAMPLES FOR END USERS
AND SUPER USERSAND SUPER USERSAND SUPER USERSAND SUPER USERS
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Examples for End users and Superusers
Use period close reports to
anticipate activities thatcould delay closing
AP Setup Flexfield(Descriptive) and (KEY)
Validatessetups/consistencies forspecific DFF or KFF
Portion of AP Setup report
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Examples for End users and Superusers
PO Setup
Note thewarningsand noteids
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Examples for End users and Superusers
Payables Invoice Data report includes all the
hyperlinked sections shown here
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More Examples for End users andSuper users
PO Approval report will help troubleshoot approvals
for all PO Document types AP Trail Balance report diagnoses trial balance
problems
Routings Health Check Oracle recommendsrunning this periodically to resolve issues withroutings
BOM Attribute Trailing Spaces report - checksItems/Bills/Routing tables for columns with trailingspaces and provides suggestions for resolution
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EXAMPLES FOR DEVELOPERSEXAMPLES FOR DEVELOPERSEXAMPLES FOR DEVELOPERSEXAMPLES FOR DEVELOPERS
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Examples for Developers
Workflow Document Customizations
Workflow Definition
Reports data about a specificworkflowprocesses, attributes, notifications, etc. Example is AP Invoice Approval Use this report as part of documentation of customizations Run this report prior to customization so you will have an
original documented version Interfaces Troubleshoot errors
Purchasing Documents Open Interface verifies datain open interface table
Requisition Import verifies data for requisitionsOpen Interface Invoice verifies data in payables
open interface
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Examples for DBAs
Become familiar with all reports in AOL and ApplicationsDBA
Run key security reports monthly Best Practices: Database Security Tests
Reports passwords still set to installation default values
Best Practices: E-Business Security Tests
Compares settings to Oracle Best Practices white paper Verification of Security Alert Patches
Reports security patches that should be applied
Setup Concurrent Manager
Validates tables, objects, profile options and more Use workflow tests to troubleshoot mailer and other
issues
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ADMINISTRATIONADMINISTRATIONADMINISTRATIONADMINISTRATION
SCHEDULINGSCHEDULINGSCHEDULINGSCHEDULING
PURGINGPURGINGPURGINGPURGING
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R11 Test Group Security andAdministration
Configuration Groups
Most test groups set to Low by default (Groups belowwere changed for demo purposes)
DeleteGroup Administer
Group
CreateNewGroup
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R11 Security for Diagnostics Roles
Assign Responsibility to Role
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R12.0.6 Configuration
Configure Tab has a new look
View applications or register a custom application onthis page
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R12.0.6 Configuration
Create or
editgroupson this
page Drill
down to
tests Reorder
groups
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R12.0.6 Configuration View/change
input values,
create testsand reordertests on this
page If the pencil
is yellow, thesensitivity ofthe test canbe changed
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R11 Scheduling DiagnosticReports Apply patch 5495057 (MetaLink note 395060.1)
Submit Concurrent Request Run Diagnostic Tests
No test parameters allowed at run time
Enter default parameters at Configuration Inputs
R12.0.6 allows scheduling from the same page where reports are run
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Purging Diagnostic Data
Concurrent request Delete Diagnostic Logs
Deletes log and test data Schedule to purge at least every 30 days
Parameters
Days Expire
age of log files to be deleted Apps Shortname application to delete logs
Concurrent request Delete Diagnostic Statistics
Deletes statistical data
Keep 30 days minimum
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Diagnostics Catalog
See MetaLink Note 179661.1 to view the entire catalogand for links to other diagnostic documents
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Diagnostics Catalog
See MetaLink Note 179661.1 to view the entire catalogand for links to other diagnostic documents
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Diagnostic Catalog Partial Page
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Diagnostic Catalog Drill Down
Click on the icon or the Revised link for detailedinstructions and FAQs for a specific report
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Diagnostic Catalog Drill Down
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Additional Solution Beacon WorkflowPresentations/White Papers
http://solutionbeacon.com/ind_pres2008.htm
Care and Feeding of Workflow Whats New Includes detail setup instructions for Junior Administrator
Tuning Oracle Workflow
http://solutionbeacon.com/ind_pres2007.htm Diagnostics for Functional Users
Diagnostics for Developers, DBAs and Superusers
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References
How to download support diagnostic tools The latest version of currently available support diagnostic tools
can be downloaded from the MetaLink Doc ID: 167000.1
How to install support diagnostic tools Installation instructions are available in the MetaLink Doc ID:
167000.1 and in step-by-step demos and on-line trainingavailable in the MetaLink Doc ID: 232116.1
How to execute support diagnostic tools Execution instructions can are available in the MetaLink Doc ID:
167000.1 and in step-by-step demos and on-line training available in
the MetaLink Doc ID: 232116.1
Oracle Applications Supportability Guide
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Summary
1. Enabling users increases efficiencies
2. Increased efficiencies reduce cost and makeemployees happy further increasing efficiencies
3. Reducing costs increases profitability
4. Increased profitability secures jobs makingemployees even happier increasing efficienciesmore
5. Go back to #1
he Soluti
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Copyright2009 Solution Beacon, LLC All Rights Reserved
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Got Oracle?Get the Books!Order Your Copy Today!Order Your Copy Today!
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Questions and Answers
Thank You!
Susan Behn
www.solutionbeacon.com
Real Solutions for the Real World
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