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Learning Objectives:
To develop ability to structure, analyze, and identify actionable
agendas for real life managerial situations
To enable appreciation of inter-dependencies in various functional
areas in an organization
To sensitize participants to general management perspectives.
To provide tactical ability to connect organization to functional
management strategies
To expose them to leadership and managerial skills.
Managing priorities and conflicting demands for resources
Creating and fostering a culture that values and knows how to
deliver rapid results
Establishing benchmarks and criteria for people management
Learning Contents:
1.
INTRODUCTION TO MANAGEMENT SKILLS:
The Critical roles of Management Skills in Public Service
The Skills of Effective Managers
Essential Management Skills in Public service
What Are Management Skills?
Improving Management Skills
An Approach to Skill Development in Public Service
Leadership and Management in Public Service
Diversity and Individual Differences in Public Service
2. PERSONAL SKILLS
DEVELOPING SELF-AWARENESS
Assessing emotional intelligence Determining values and priorities Identifying cognitive style Assessing attitude toward change
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Understanding core self-evaluation
MANAGING PERSONAL STRESS
Coping with stressors
Managing time
Developing resiliency
SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY Using the rational approach Using the creative approach Fostering innovation in others
3.INTERPERSONAL SKILLSBUILDING RELATIONSHIPS BY COMMUNICATINGSUPPORTIVELY
Coaching Counseling
ListeningGAINING POWER AND INFLUENCE
Gaining power Exercising influence Increasing authority
MOTIVATING OTHERS
Diagnosing poor performance Creating a motivating environment Rewarding accomplishments
MANAGING CONFLICT
Identifying sources
Selecting strategies
Resolving confrontations
Exercises and case studies
4.GROUP SKILLS
EMPOWERING AND DELEGATING Empowering others
Delegating Sharing power
BUILDING EFFECTIVE TEAMS AND TEAMWORK
Diagnosing team development Building teamwork
Fostering effective team leadership
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LEADING POSITIVE CHANGE
Creating positive deviance Leading positive change Mobilizing the capabilities of others
5.
COMMUNICATION SKILLS/ PERFORMANCE APPRAISAL
MAKING ORAL AND WRITTEN PRESENTATIONS
Formulating strategy and structure utilizing an enhanced styleCONDUCTING INTERVIEWS
Conducting general interviews Conducting specific purpose interviews
CONDUCTING MEETINGS
Conducting productive meetings
PERFORMANCE APPRAISAL.
Key elements in appraising performances
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