DEVELOP BIDDOCUMENTS A. CAUSSADE
Key WorkProcess (3): Process Owner:
Work System OwnerEd Curry
Work System Enabling LeaderDane Theodore, Director
Priority Processes Owner Anibal Caussade, Project Mgr.
January 14, 2009
Develop BidDocuments
Process Improvements
R TE NC EI IP
R TE NC EI IPGOVERNOR’S
STERLING AWARDGOVERNOR’S
STERLING AWARD
00 72 00 72
SATELLITE HIGH SCHOOL SCIENCE BUILDING 2008 COCOA BEACH HIGH SCHOOL THEATRE 2007
DEVELOP BIDDOCUMENTS A. Caussade
MacroProcess: Process Owner:
Table of Contents1. Cover Sheet2. Table of Contents3. Facilities Design Internal and External Customers4. Macro Flow Chart - Manage Facility Design5. Key Work Process 3 Flow Chart - Perform Program Development6. DMAIC Lite Storyboard - Check Points 1-187. Key Work Process 3 Process Selection Matrix Form 8. Key-In-Process Measures Determination Form System Form9. BPS Process Management System10. Macro Process Control System Form11. Key Work Process 3 Process Control Form12. Countermeasure Matrix13. Countermeasure Action Plan Matrix14. Action Plan Root Cause #215. Action Plan Root Cause #415. Action Plan Root Cause #516. Document Tree17. Key Work Process Indicator Data
DEVELOP BIDDOCUMENTS A. Caussade
Key WorkProcess (3): Process Owner:
FACILITIES DESIGN INTERNAL CUSTOMERSSchool Board
SuperintendentArea SuperintendentsDistrict AdministrationSchool Administration
FACILITIES DESIGN EXTERNAL CUSTOMERSState of Florida
Florida Department of EducationParents / Guardians
Students
NEED PROJECTDESIGN
?
?
DELIVERABLES:D1. Construction Scope of WorkD2. Bid DocumentsD3. Design Criteria PackageD4. Project PlansD5. Project SpecificationsD6. Approved Plans and Specifications
Q1 - Cost of Errors & Omissions as a % of Total Construction Cost
Q2 - % Variance from Design Schedule
Design / Build (D/B) Project?
Design / Bid /Build Project?
Q3 - % Variance from Design Budget
P1 - Pre-Design Schedule Milestones
P8 - Develop Bid DocumentsSchedule Milestones
NEED ISMET
SUPPORT BID & PERMIT ACTIVITIES
SUPPORT CONSTRUCTION & CONSTRUCTION CLOSEOUT ACTIVITIES
CONSTRUCTION &CLOSEOUT COMPLETE?
PROJECT DESIGN COMPLETE?
A&E CONTRACTCLOSEOUT COMPLETE?
?
?
?
YES
YES
YES
NO
NO
NO
P4 - Bid & Permit Support Schedule Milestones
P2 - Project Design Schedule Milestones
P3 - Cost Variance @ Design Deliverable Milestones
P7 - A&E Contract Closeout Schedule Milestones
P5 - Construction & Construction Closeout Support Schedule Milestones
P6 - Cost of Errors & Omissions as % of Construction Costs at Schedule Milestones
M/E/P Construction <$50,000 or Placement / Hookup of
Relocatable Units?
CLOSEOUT A&E CONTRACT
PERFORM PROGRAM DEVELOPMENT
DEVELOP BUDGET
DESIGN PROJECT
APPROVAL BYBOARD
PROGRAMBUDGETDCP
PROGRAMBUDGET
A&EAPPROVAL BY
BOARD
DEVELOP DESIGN CRITERIA PACKAGE
SELECT DESIGN / BUILDCONTRACTOR
SELECT A & E
D3
D4D5
D6
YESNO
?
DEVELOP BID DOCUMENTS
APPROVAL BYBOARD
D1D2
YES
NOBOARD
APPROVALREQUIRED?
KWP 1
KWP 5
KWP 6
KWP 7
KWP 8
KWP 9
KWP 3
KWP 4
KWP 4
KWP 2
WHO
STEP
MacroProcess: Process Owner:
BPS SCHOOLBOARD
BPS FACILITIESSERVICES
BPS EDUCATIONALDEPARTMENTSAND SCHOOLS
CONTRACTARCHITECT & ENGINEER
APPROVAL BY BOARD
NEED
PERFORM
DEVELOP
DEVELOP
DEVELOP
QUESTION
QUESTION
APPROVE
APPROVE
APPROVE
QUESTION
DESIGN
SELECT
QUESTION
SUPPORT
SUPPORT
QUESTION
QUESTION
CLOSEOUT
MANAGED
MANAGEFACILITIES DESIGN D. THEODORE
FACILITIES SERVICES / Robert J. Wiebel & Anibal Caussade 12/08/08
REFINE BID DOCUMENTS
INVITATION TO PERFORM WORK
P1 - Develop Bid DocumentsDevelopment Schedule Milestones
P2 - Complete Bid DocumentsDevelopment Schedule Milestones
NEED ISMET!
WP1
WP2
WP3
WP4
WP5
WHO
STEPBPS SCHOOL
BOARD
BPS FACILITIESSERVICES
BPS EDUCATIONALDEPARTMENTSAND SCHOOLS
CONTINUINGCONTRACTOR
Key WorkProcess (3): Process Owner:
MANAGE FD BIDDOCUMENT DEVELOPMENT D. THEODORE
NEED
DEVELOP
QUESTION
QUESTION
INVITE
INVESTIGATEVISIT
CONFIRM
COMPLETE
VALIDATION
QUESTION
MANAGED
REFINE
Design Macro Q2 - % Variance from Design Schedule
FACILITIES SERVICES / Robert J. Wiebel & Anibal Caussade 1/05/09
NEED BID
DOCUMENTS
DELIVERABLES:D2. Bid Documents a. Statement of work b. Sketch
?
?
BID DOCUMENTS ARE COMPLETE?
?NO
INVESTIGATE / VISIT / CONFIRMWORK REQUIREMENTS / NEEDS
CONTRACTORS WALK-THRUWORK FAMILIARIZATION / VALIDATION
NO
NO
YES
YES
YES
COMPLETEDBID DOCUMENTS
D2
USE PREVIOUS STATEMENT OF WORK AND SKETCH
WALK-THRU WORKFAMILIARIZATION /
VALIDATION COMPLETE?
PREVIOUSLY DEVELOPEDSTATEMENT OF WORK &
SKETCH REQUIRED?
ATTACHMENT A
Facilities Construction DMAIC Lite 1/14/2009 Page 1
INSTRUCTIONS: Please return your completed DMAIC Storyboard, along with your Process Control System (both flow chart and indicator information) and your completed Action Plan (see “Improve” checkpoint #10), via email to [email protected] and copy Steve Muzzy on all emails. Thank you, Bob Seemer, President & COO, Electronic Training Solutions, Inc. Priority Process Name: Manage Facilities Design
Work System / Leader: Dane Theodore
KWP 3 – Bid Documents Development DMAIC “Lite” Storyboard
DEFINE
1. Describe how the linkage between the process Q measures and the District’s KPIs (or strategic objective measures) was established and confirmed.
A. In order to achieve the milestones identified in the 2008/2009 BPS Strategic Plan, as it related to “Safe and Healthy Learning and Work and the Ten (10) Year Facilities Improvement Plan, the design of facilities must utilize a structured approach to controlling the cost of the design and the design implementation schedule. In light of this structured design approaches, constant monitoring of cost and schedule at all levels is imperative. Three (3) Macro Q Measures have been developed to collect cost and schedule data and one Key Work Process Q Measure:
i. Q1 – Cost of Errors and Omissions as a percent of Total Construction Costs.
ii. Q2 – Percent (%) Variance from Design Schedule and Design Completion.
Q2.1 – Percent (%) Variance from Develop Bid Documents Schedule Milestones
iii. Q3 – Percent (%) Variance from Design Cost.
2. Explain which process Q measure(s) will be improved. In order to identify the Q Measure to improve, a Facilities Design Priority Process Selection Matrix and a Key-In-Process Measures Determination form were created. See attachments. After analyzing the data contained in each attachment, it was determined that Q Measure Q2 and Q2.1 will be improved by improving key work processes “Develop Bid Documents”.
3. Develop a theme statement which will focus your process improvement efforts. The theme statement must be consistent with the measure in checkpoint #2, above.
The process of developing bid documents, for Mechanical, Electrical and Plumbing projects with a project value equal to and less than $50,000, is not formalized. The lack of procedures and check sheets causes delays in getting the project well defined and permitted for construction.
ATTACHMENT A
Facilities Construction DMAIC Lite 1/14/2009 Page 2
DMAIC “Lite” Storyboard
MEASURE
4. List up to five (5) potential problem areas in this process and the associated P measure(s) for each.
A. BPS Representative does not have a clear understanding of the proposed work.
B. BPS Representative does not have the expertise to accurately identify and describe the required work.
C. BPS Representative does not have enough time to review and comprehend the scope of work or did not visit the project site.
D. Poor records drawings are inaccurate and do not reflect current conditions.
E. BPS Representative does not understand Code requirements.
5. Select the most significant problem or opportunity and develop a problem statement which answers the questions:
A. What? B. When? C. Gap between actual and targeted values?
Problem: The lack of bid document development procedures and check sheets causes delays in getting the project well defined and permitted for construction. Problem Statement: Capital Project construction started during 2005 and 2007 were delayed due to poor bid documents. Gap: Some project bid documents preparation is taking over 60 days to complete delaying work completion.
(Hint: You may want to refer to the six sigma DMAIC course material, checkpoint #9 of the “Measure” step, as you develop your problem statement.)
ATTACHMENT A
Facilities Construction DMAIC Lite 1/14/2009 Page 3
DMAIC “Lite” Storyboard
ANALYZE
6. List up to five (5) potential causes of the selected problem from checkpoint #5 in the “Measure” step.
A. Inadequate time for the BPS Representative to investigate, research, write, draw and develop bid documents.
B. BPS Representative lacks the experience or knowledge to develop the bid documents.
C. Outdated / inaccurate record drawings
D. Subcontractor base was not available to perform site visits.
E. Lack of Code understanding.
7. List the root causes and describe the approach used to select them from among the others.
Root Causes Approach Used To Select Root Cause
A. Inadequate time Team Consensus
B. Unqualified personnel Team Consensus
C. Outdated data Team Consensus
D. Lack of communication Team Consensus
E. Code knowledge Team Consensus
ATTACHMENT A
Facilities Construction DMAIC Lite 1/14/2009 Page 4
DMAIC “Lite” Storyboard
IMPROVE
8. List the countermeasure(s) you considered for implementation for each selected root cause from the “Analyze” step.
A. Allocate ample time to investigate, do research and write bid documents.
B. Allow well trained and experienced construction BPS Representatives only to create bid documents.
C. Inventory record drawings to make sure they are accurate and up-to-date.
D. Ensure qualified contractors spend ample time investigating, researching and visiting the construction site to validate bid documents.
E. Understand the importance of having well trained BPS Representatives and contractors in the Code implementation.
9. Determine the “effectiveness x feasibility” score for each countermeasure, and note the highest scores.
Root Cause Effectiveness Feasibility Overall Action
A 5 3 15 No
B 5 5 25 Yes
C 5 3 15 No
D 5 4 20 Yes
E 5 4 20 Yes
(Hint: Refer to six sigma DMAIC course, checkpoint #18 of the “Improve” step.)
10. Develop an action plan for each countermeasure to be implemented which shows the following: A. What (description of countermeasure) B. When (projected start and end dates) C. Who (accountable person) D. Which organizations need to support you E. Estimated cost to implement
See Attachment
(Remember: Email your action plan(s) with this completed DMAIC “Lite” Storyboard, per instructions on page 1.)
ATTACHMENT A
Facilities Construction DMAIC Lite 1/14/2009 Page 5
DMAIC “Lite” Storyboard
CONTROL
11. Briefly explain how you know the root causes were reduced or eliminated.
Tracking bid document completions will identify the root cause of the problem. Depending on project complexity the root cause might be different depending of the person knowledge, experience and people skills.
12. Briefly explain how you know the problem was reduced.
Bid document completions shall be reduced by at least 50% of the current levels.
13. Briefly explain how you know the theme measure was improved.
A more efficient and well informed staff will be able to complete bid documents timely and correct.
14. Explain how you will prevent this problem from recurring.
Continue to follow recently established process and track bid document completions with construction permit issuance.
15. Identify which other BPS locations should consider implementing your countermeasures.
Maintenance, CTE, ET & Food Services with their Capital Project initiatives.
16. Identify what other BPS locations could learn from this project.
Same as E.
17. List the remaining problem areas in this process.
Budget must accommodate for the implementation for more training on Code requirements. Also ample time shall be provided to create accurate and complete bid documents.
18. List the key lessons learned from this process improvement.
It is important to gather all pertinent information during the research phase including third party information to facilitate the completion of the bid documents.
BPS Process Management System
Work System: Manage Facilities Design Leader: A. Caussade
Owner Members Key Work Priority Processes Name Email Name Email
1. 2. 3. KWP1 Perform Program
Development
4. 1. 2. 3. KWP2 Develop Budget
4. 1. 2. 3. KWP3 Develop Bid
Documents
4. 1. 2. 3. KWP4 Approval By Board
4. 1. 2. 3. KWP5 Develop Design
Criteria Package
4. 1. 2. 3. KWP6 Design Project
4.
BPS Process Management System
Work System: Manage Facilities Design Leader: A. Caussade
Owner Members Key Work Priority Processes Name Email Name Email
1.
2.
3. KWP7 Support Bid & Permit Activities
4.
1.
2.
3. KWP8 Support Construction and Construction Closeout Activities
4.
1.
2.
3. KWP9 Closeout A&E Contract
4.
WORK IN PROGRESS
Facilities Design Process Control System As of: 11-24-08
Macro Process Control System Process Name: Facilities Design Process Owner: Dane Theodore / Walt Petters Process Customer: The School Board of Brevard County, representing staff, students, parents and the community Critical Customer Requirements:
Current Sigma Level: TBD Process Purpose: Facilities Project Design Outcome Indicators: Q1 – Q3 Process and Quality Indicators Checking / Indicator Monitoring
Process Indicators
Control Limits Data to Collect
Timeframe (Frequency) Responsibility
Quality Indicators
Specs/ Targets
What is Checking Item or Indicator Calculation
When to Collect Data?
Who will Check?
Contingency Plans / Miscellaneous Actions Required for Exceptions Procedure References
P1 Pre-Design Schedule Milestones Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Review / analyze situation and request that the A-E provides a recovery action plan.
P2 Project Design Schedule Milestones Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Review / analyze situation and request that the A-E provides a recovery action plan.
P3 Cost Variance @ Design Deliverable Milestones
Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Analyze design budget and prioritize project scope for potential work reductions.
P4 Bid and Permit Support Schedule Milestones
Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Review / analyze situation and request that the A-E provides a recovery action plan.
P5 Construction and Closeout Support Schedule Milestones
Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Review / analyze situation and request that the A-E & Contractor provide a recovery action plan.
P6 Cost of Errors & Omissions (E&O) as % of Construction Cost at Schedule Milestones
Target: ≤ 1% Baseline: TBD
Cumulative cost of E&O and cumulative cost of construction
at schedule milestones At least monthly Director
Project Mgr. Track Errors and Omissions Items to ensure A-E does not exceed the 1.0% limit. Find ways to minimize cost implications by reviewing the design at no extra cost to the Owner.
P7 A&E Contract Closeout Schedule Milestones
Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Review / analyze situation and request that the A-E develop a recovery action plan.
Q1 Cost of Errors & Omissions as % of Total Construction Cost
Target: ≤ 1% Baseline: TBD
Total cost of E&O and total cost of construction
A&E Contract Closeout
Director Project Mgr.
Do not use A-Es who commit over 1.0% construction cost target. due to errors and omissions.
Q2 % Variance from Design Schedule Target: + 0% to - ∞ Baseline: TBD
Design due date and design delivery date
A&E Contract Closeout
Director Project Mgr.
Review / analyze situation and request that the A-E provides a recovery schedule.
Q3 % Variance from Construction Budget Target: ± 2.5% Baseline: -0.9% - 1.4%
Construction budget and total construction cost
A&E Contract Closeout
Director Project Mgr.
Review / analyze situation and request that the A-E with the help of the Contractor provides potential work reductions to meet the budget.
Note: These P & Q measures do not apply to contractor-provided design work for minor renovation projects < $50,000 or placement/hook-up of relocatable units. Approved:
Date:
Rev #:
Rev Date:
And
WORK IN PROGRESS
Facilities Design Process Control System As of: 11-24-08
Key Work Process 3 – Develop Bid Documents Process Control System (PCS) Process Name: Develop Bid Documents Process Owner: Dane Theodore / Walt Petters Process Customer: The School Board of Brevard County, representing staff, students, parents and the community Critical Customer Requirements:
Current Sigma Level: TBD Process Purpose: Development of contract bid documents for M/E/P construction projects less than $50,000 and Placement and / or hook up of Relocatable Units. Outcome Indicators: Q2 and Q2.1
Process and Quality Indicators Checking / Indicator Monitoring Process
Indicators Control Limits Data to Collect
Timeframe (Frequency) Responsibility
Quality Indicators
Specs/ Targets
What is Checking Item or Indicator Calculation
When to Collect Data?
Who will Check?
Contingency Plans / Miscellaneous Actions Required for Exceptions Procedure References
P1 Develop Bid Documents Schedule Milestones
Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Review / analyze situation and request that the A-E provides a recovery action plan.
P2 Complete Bid Documents Schedule Milestones
Target: 100% Baseline: TBD
Completion status of required tasks at schedule milestones At least monthly Director
Project Mgr. Review / analyze situation and request that the A-E provides a recovery action plan.
Q2 % Variance from Design Schedule Target: + 0% to - 20% Baseline: TBD
Design due date and design delivery date
A&E Contract Closeout
Director Project Mgr.
Review / analyze situation and request that the A-E provides a recovery schedule.
Q2.1 % Variance Develop Bid Documents Schedule Milestones
Target: + 0% to - 20% Baseline: TBD
Design due date and design delivery date At least monthly Director
Project Mgr. Review / analyze situation and request that the PM provides a recovery schedule.
Note: These P & Q measures do not apply to contractor-provided design work for minor renovation projects < $50,000 or placement/hook-up of relocatable units. Approved:
Date:
Rev #:
Rev Date:
And
FACILITIES DESIGN PRIORITY PROCESS SELECTION MATRIX FORM
Selection Factor Work Processes Importance x Gap = Point Score Priority Rank
Investigate / Visit / Confirm Work Requirements / Needs 5 3 15 2
Invitation To Perform Work 5 1 5 4
Contractors Walk-Through / Work Familiarization & Validation 5 2 10 3
Refine Bid Documents 5 2 10 3
Complete Bid Documents 5 4 20 1
SCALE: 5 = Extreme 4 = High 3 = Moderate 2 = Low 1 = None
KEY IN-PROCESS MEASURES DETERMINATION FORM Macro Outcome Measures Work Process In-Process Measures
Q2 - % Variance from Design Schedule Milestones
P8 – Develop Bid Documents Schedule Milestones
KWP3 Outcome Measures Work Process In-Process Measures
P1 – Develop Bid Documents Development Schedule Milestones
Q2.1 - % Variance from Develop Bid Documents Schedule Milestones
P2 – Complete Bid Documents Development Schedule Milestones
Countermeasures Matrix:
EFFECTIVENESS X FEASIBILITY = OVERALL ACTION
PROBLEM
ROOT CAUSECOUNTER-MEASURE
PRACTICALMETHODS
Scale: 1 = Negligble 2= Somewhat 3= Moderate 4= Very 5 = Extreme
KWP3 - Develop Bid Documents
Capital Project construction started during 2005 and 2007 were delayed due to poor bid documents.
A. Inadequate time for the BPS Representative to investigate, research, write, draw and develop bid
B. BPS Representative lacks the experience or knowledge to develop the bid documents
C. Outdated / inaccurate record drawings
D. Subcontractor base was not available to perform site visits.
E. Lack of Code understanding
Allocate ample time to investigate, do research and write bid documents
Allow well trained and experienced construction BPS Representatives only to create bid
Inventory record drawings to make sure they are accurate and up-to-date
Ensure qualified contractors spend ample time investigating, researching and visiting the construction site to validate bid documents
Understand the importance of having well trained BPS Representatives and contractors in the Code implementation.
Develop a realistic task milestone schedule to investigate / research program requirements
Train BPS staff on how to develop bid documents
Building Official to educate / update BPS staff Florida Building and Education Codes
BPS facility design and maintenance staff to review and update school and ancillary as-built drawings.
BPS staff to work with general contractors to ensure that adequate time is allocated for site visits.
5
5
5
5
5
3
5
3
4
4
15
25
15
20
20
Yes
Yes
Yes
No
No
DMAIC LITE STORYBOARD – IMPROVE – CHECKPOINT 10
Countermeasure Action Plans COUNTERMEASURE
PROJECTED START DATE
PROJECTED END DATE
ACCOUNTABLE PERSON
SUPPORT ORGANIZATION ESTIMATED COST
B. Allow well trained and experienced construction BPS Representatives only to create bid documents
July – First Month of
Fiscal Year
June – Last Month of the Fiscal
Year
BPS PM None Cost of staff to develop, conduct and attend training classes.
D. Ensure qualified contractors spend ample time investigating, researching and visiting the construction site to validate bid documents
Week 1 of Project
Week 3 of the Project
BPS PM Support is required from Contractor, Subcontractors and School Administration
Cost of BPS Facilities and School Administration staff to conduct site visits.
E. Understand the importance of having well trained BPS Representatives and contractors in the Code implementation
July – First Month of
Fiscal Year
June – Last Month of the Fiscal
Year
BPS PM None Cost of staff to develop, conduct and attend training classes.
Date:
Owners:
July August September October November December January February March April May June Comments
ScheduledDevelop & Distribute
Completed
ScheduledSend Out
NoticeSend Out
NoticeSend Out
Notice
Completed
ScheduledTraining Month
Training Month
Training Month
Completed
Bid Document(s) Yearly Training ScheduleNo. Task Accountable
Person
Owner / A/E
Owner / A/ESend Out Bid Docs Training Class Notice
3
1
2
Develop and Distribute Bid Docs Development Training Milestone Schedule
Conduct Bid Docs Development Training Class Owner / A/E
BPS Representative lacks the experience or knowledge to develop the bid documents
Allow well trained and experienced construction BPS Representatives only to create bid documents
Train BPS staff on how to develop bid documents
KWP3 Action Plan #1 - Facilities Design
Root Cause #2:
Countermeasure #2:
Practical Method:
A. Caussade
14-Jan-09
Date:
Owners:
1 2 3 4 5 6 7 8 9 10 11 12 Comments
Scheduled Develop
Completed
ScheduledSchedule & Coordinate
Completed
ScheduledConduct Conduct
Completed
Bid Document(s) Project Site Visit Schedule (Weekly)No. Task Accountable
Person
Owner / A/E
Owner / A/ESchedule and Coordinate Ancillary and School Site Site Visits
3
1
2
Develop Ancillary and School Site Visitation Date Letter
Conduct Site Visits Owner / A/E
Subcontractor base was not available to perform site visits
D. Ensure qualified contractors spend ample time investigating, researching and visiting the construction site to validate bid documents
BPS staff to work with general contractors to ensure that adequate time is allocated for site visits.
KWP3 Action Plan #2 - Facilities Design
Root Cause #4:
Countermeasure #4:
Practical Method:
A. Caussade
14-Jan-09
Date:
Owners:
July August September October November December January February March April May June Comments
ScheduledDevelop & Distribute
Completed
ScheduledSend Out
NoticeSend Out
NoticeSend Out
Notice
Completed
ScheduledTraining Month
Training Month
Training Month
Completed
Bid Document(s) Yearly Training ScheduleNo. Task Accountable
Person
Owner / A/E
Owner / A/ESend Out Code Training Class Notice
3
1
2
Develop and Distribute Code Training Milestone Schedule
Conduct Code Training Class Owner / A/E
Lack of Code understanding
Understand the importance of having well trained BPS Representatives and contractors in the Code implementation
Building Official to educate / update BPS staff Florida Building and Education Codes
KWP3 Action Plan #5 - Facilities Design
Root Cause #5:
Countermeasure #5:
Practical Method:
A. Caussade
14-Jan-09
MANAGE FACILITIESDESIGN
MANAGE FACILITIESDESIGN
A. Caussade
Process Improvement
Document TreeMacro
Process: Process Owner: Document Title:
MACRO DMAIC LITE STORYBOARD
MACRO PCS
MACRO FLOWCHART
MACRO PRIORITY PROCESSSELECTION MATRIX FORM
MACRO KEY IN-PROCESSMEASURES DETERMINATION
SYSTEMS FORM
MACRO DMAIC LITE STORYBOARD
MACRO PRIORITY PROCESSSELECTION MATRIX FORM
KWP9 CLOSEOUT A&ECONTRACT FLOW CHART
KWP9 ACTION PLAN(s)
KWP9COUNTERMEASURE
MATRIX
KWP9 INDICATOR DATA
KWP1 DMAIC LITE STORYBOARD
KWP3 DMAIC LITE STORYBOARD
KWP1 PRIORITY PROCESSSELECTION MATRIX FORM
KWP3 PRIORITY PROCESSSELECTION MATRIX FORM
KWP1 PERFORM PROGRAM
DEVELOPMENT FLOWCHART
KWP3 DEVELOPBID DOCUMENTS
FLOW CHART
KWP1 ACTION PLAN(s) KWP3 ACTION PLAN(s)
KWP1COUNTERMEASURE
MATRIX
KWP3COUNTERMEASURE
MATRIX
KWP1 INDICATOR DATA KWP3 INDICATOR DATA
Note 1: May be required if flow chart has internal work processin addition to individual steps.
Note 1Note 1
Key Work Processes 1 - 9
1st DMAIC Lite Storyboard 2nd DMAIC Lite Storyboard 3rd DMAIC Lite Storyboard
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