lessons from the trenches
Designing the
Customer
Experience
WWW
1-800-#
LESSON #1
Advertising
≠
LESSON #2
Everyone has an
impact on the
customer experience
21-character URL
French word
gloves
smartphones
LESSON #3.1
Usability testing –
just do it
LESSON #3.2
Usability testing
doesn’t need to be a
NASA mission
LESSON #4
You can’t do UX alone
Hive mind FTW!
LESSON #5
UX is a long game
andrea ong pietkiewicz
@andreaop_ux #ux #sketchnotes
THANK
YOU
Top Related
Microservices lessons from trenches
Lessons from the Trenches - AMPO...Managing consultant contract: Lessons from the Trenches 2015 AMPO Annual Conference October 22, 2015. Las Vegas, NV Vladimir Livshits, Ph.D. Maricopa
Lessons in SEZ Implementation: Stories from the Trenches
Lessons Learned from the Trenches of NUI (Tim Huckaby)
STEMI/Stroke Boot Camp Lessons from the Trenches.
Designing Lessons[1]
Lessons from the ITSM Trenches
Community Led Placemaking: Lessons from the Trenches...Lessons from the trenches BEFORE AFTER POST FESTIVAL EVENTS A FEW SIMPLE LESSONS #1 CREATE A DETAILED PROCESS #2 GET THE BASICS