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The Challenges of Designing for EveryoneR E V O L U T I O N I S I N G U K G O V E R N M E N T O N L I N E
Government Digital Service
What does theGovernment Digital Service do?
Child benefitAccess to medical records
Passport application
Book a driving test Car tax
Student loan Register to vote
Sign an e-petition
Freedom of Information Request
Jobseeker’s Allowance
State pensions
Lasting Power of Attorneyation
arming
1 in 5 phone calls to a government helpline were a result of a failed online transaction
For one digital service, each user had to call the helpline on average SEVEN times
£1 ,000,000,000saving per year
It’s unacceptable that to change one line of code in one application can cost up to £50,000C H R I S C H A N T, G - C L O U D P RO G R A M M E D I R E C TO R
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1,500 websitesclosed so far
Start with needsDo lessDesign with data
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Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Start with needsDo lessDesign with data
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Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
The video that goes here is so good it gets a round of applause. Sorry you don’t get to see that on SlideShare.
Start with needsDo lessDesign with data
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Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Start with needsDo lessDesign with data
1
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5
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7
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1 0
Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Start with needsDo lessDesign with data
1
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3
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5
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1 0
Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Ideal
Reality
Start with needsDo lessDesign with data
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Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Start with needsDo lessDesign with data
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Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
ARIA landmark roles:
<div id=“header” role=“banner”>…</div>
Start with needsDo lessDesign with data
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Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Start with needsDo lessDesign with data
1
2
3
4
5
6
7
8
9
1 0
Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Start with needsDo lessDesign with data
1
2
3
4
5
6
7
8
9
1 0
Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
Start with needsDo lessDesign with data
1
2
3
4
5
6
7
8
9
1 0
Do the hard work to make it simpleIterate. Then iterate again.Build for inclusionUnderstand contextBuild digital services, not websitesBe consistent, not uniformMake things open: it makes things better
www.gov.uk
github.com/alphagov
digital.cabinetoffice.gov.uk
@GovUK
some images cc licenced from Paul Lloyd
Thank you.
@GovUK
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