Denso Scanner Troubleshooting.September 2012
Denso Scanner.
Scan buttons
Reset button at the back
Power on/off button
LED lightRed light - charging
Green light - fully charged
How to start the device: 2 stage process.1. Cold Boot
2. Warm boot: 1. Press and release the RESET button at the back
2. Device will start itself after few seconds and
install software. Wait for few seconds while it
does this
3. A setup device screen will appear. Press OK
and then press the ENTER button on key pad
4. Click on RO at the bottom of the screen
5. Yes or No options will appear on the screen.
Press YES
6. Click on RO at the bottom of the screen again
and then press YES
7. Now on the bottom left side of the screen
there should be:
- START button
- traffic light
- a yellow truck
8. On the right side there should be:
- an orange round sign
- a battery icon
- an ‘A’ and note pad with the pen sign
9. Use your standard method on the computer to
connect the scanner
10. Wait for a green dot on the orange logo to
appear. The green dot signifies that device is
connected to the remote device management
software and ready to upload data
11. Enter plant number in username, password
and plant number and then press ENTER or the
green tick
12. The device will process data from server and
give a Sync Report
13. Press OK
IMPORTANT NOTE: Cold boot should always be followed by a warm boot.
1. Press POWER and RESET button together
2. Press POWER button once to start the device
3. The device will start after 3-4 seconds. You
will then see Eboot with pink lines flow slowly
across screen
4. An alignment screen will appear. Use the
Stylus to press on the centre of the cross. The
cross will move 4-5 times
5. Press enter
6. The screen should now display error message
indicating that registry settings have been lost
7. Press OK
8. The device will go through some initialisation.
Please wait for a few seconds
9. Once initialisation is complete, there should
now be: - a START button,
- a traffic light on the bottom left of the
screen
- a battery sign,
- an “A” and blue notepad with pen sign on
the right-hand side
10. The screen will now show a box with the text:
‘The device needs to be configured for the first
time use’
11. Press OK and then Warm boot the device.
Follow steps in stage 2.
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