what can we learn from other sectors?

retail banking

• repetitive product

• high use of frameworks and partnering

• contractor involved from day one

• performance measured

• standardisation of supply chain

• service culture

• greater input of contractors in developing works programmes

can this work in hotels?

against

• fragmented market

• clients – can be owners &/or operators

• estates management poor – “sticking plaster” approach

• hotel managers V construction professionals

for

• funder involvement more prevalent

• market has to move forward – limited investment 2007-2010

• appetite for change

• innovation is not a dirty word

partnering and frameworks– is this the way forward?

• market has become more receptive to this approach

• early integration of modular construction techniques

• designers good at concept : contractors good at detail

• contractor involvement with project development

– material and supplier selection

– phasing and sequencing

• develop long term relations – encourage contractors to share any

benefits / savings

• improved predictability and quality product

partnering and frameworks - is this the way forward?

if it is to work, it requires

• commitment to a partnering approach by the client

• trust between the parties

• experienced financially sound contractor

• commitment from the contractor prior to appointment – sweat equity

• open book approach

• desire to develop long term relationships

• challenging approach – how do we do it better next time?

• measurements – KPI’s

partnering and framework – is this the way forward?

potential positive outcomes

• clearly defined shared end goal

• engaged contractor and project team

• shared savings – time and cost

• year on year improvement targets

• higher quality product

• predictability of service offer

• improved reporting and control

• innovation actively encouraged

how to avoid disasters from short lead projects

“2012 is a project completion target for a number of clients we speak to”

• involve the contractor early – free advice

• define scope – early mock-ups – signed off prior to work starting

• consider modular construction – prefabricated risers / pods

• global procurement – is it appropriate? risk V reward

• value is not always cheapest cost

• resources – how capable / financial stable is the team / contractor to deliver?

• what are the key areas to be completed? Can scope be reduced?

• collaboration not confrontation