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presented byLou Russell, Russell Martin & Associates(317) [email protected]@gmail.comwww.russellmartin.com
EMOTIONAL INTELLIGENCE FOR
DECISION MAKERS
1. Name the negative emotion you recently experienced at work. The emotion you felt: __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.
3. What factors contributed to your feelings about the problems?
How Do You Feel?
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1. Name the positive emotion you recently experienced at work. The emotion you felt : __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.
3. What factors contributed to your feelings about the successes?
How Do You Feel?
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ContentA Model for High Performance
Self and Team Clarity
Stress, Triggers and Decisions
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Learning Objectives
Identify triggers, strengths, and motivators that drive high performance for you and your team
Identify and mitigate opportunities for Me/Me, Me/You and Me/Job conflict
Build a personal discipline to improve decision making and performance
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Competencies: Self Assess
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Competencies
A Model for High Performance
8Behaviors / Motivators Behaviors / Motivators
High Performing
Team
Trust / Alignment
Accountability (self / others)
Strengths and Challenges
Processes, Roles, Measures
Vision, Mission, Values
SELF TEAM
EQ
Vision, Mission, Values
me/you
me/me
me/job
me/me
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How Clearly Do You See?
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Your Body Reacts: It’s Chemical
Ironically, the workplace has become one of the most inefficient places to work.
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Defining Emotional Intelligence
EQ
Cognition
Behavior
CompetencyDecision Making (Superior Performance)
360 AssessmentsPerformance Reviews
DISC Motivators
Multiple IntelligenceMemory
An team or individual with mediocre IQ but high EQ will outperform a team with the highest IQ and low EQ.
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Self and Team Clarity
Who am I? What are my priorities / values?What are my strengths / blind spots?What is my plan?
vision values
mission
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Seeks Truth/ Knowledge
Problem solving
Impractical
Watches “Discovery Channel”, PBS
Make Money
Practical
Future oriented, savings
Workaholic
Never enough
Achieve inner vision
Self-fulfillment
Humor or sarcasm
Impractical
Inner feelings not logic
Seeks to win
Control, power
End justifies means
Breaks rules
Can appear to feel superior to others
Search for value of life
Champion of beliefs
Rigid
Order, unity
Always rightHelp others
Empathy
Generous
Self-sacrifice
Can’t say “no”
Stop hate and conflict
PRIORITIES/VALUES
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Self Awareness
“Reading one’s own emotions and recognizing the potential impact of those emotions upon individual performance.”
- Daniel Goleman, Emotional Intelligence
Principle: You cannot manage emotions you are not fully
aware of or don’t fully understand.
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Your Behavioral Strengths: DISC
D
IS
CUrgent
Pioneering
Innovative
Driven
Likes challenge
Demanding
Quick to anger
Careful
Objective, clear
High standards
Good analyst
Detailed
Picky
Aloof
Fearful
Optimistic
Motivator
Team Player
Problem solver
Emotionally needy
Inattentive
Trusting
Poor with
details
Steady and sincere
Patient
Empathetic
Logical
Service-oriented
Apathetic under stress
Passive
Resists change
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Costumes and Stress
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The lesser the shaded area, the greater the possibility for conflict.
Me / Me (and Me / You Conflict)
me/me
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Teams
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me/you
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EQBehaviors / Motivators Behaviors / Motivators
A Model for High Performance
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High Performing
Team
Trust / Alignment
Accountability (self / others)
Strengths and Challenges
Processes, Roles, Measures
Vision, Mission, Values
SELF TEAM
Vision, Mission, Values
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Self-Awareness: Six Disruptive Emotions
Disruptive Emotion Your Experience Your Negative Reaction
Anger / Defensiveness
Anxiety / Fear
Guilt / Shame
Feeling “Down”
Insecurity
Embarrassment
Emotions are a CALL to ACTION:
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Personal Profile:
My behavioral strengths are:
D I S C
My behavioral blind spots are:
D I S C
My personal vision is to __________, ________, and ________ ______________.
I have noticed that these things trigger negative emotions that disrupt my performance:
me/you
me/me
me/job
Trigger Emotion Regulation
My Top Values are:
TheoreticalSocialUtilitarianIndividualisticTraditionalAesthetic
My (2) Lowest Motivators are:
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Personal Profile: My personal vision is to __________, ________, and ________ ______________.
Affirmations:
Notes:
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How Can I Get More HELP?
At www.russellmartin.com:
• Purchase the Infoline at www.astd.org• Visit our RMA Virtual Playground• Purchase EQ assessment, EQ course (in-a-
box), books, webinars• Get our LEARNING FLASH e-zine for more
tips and tools• Find out about public webinars and
workshops• Buy fun stuff in the store
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