Gary Wheeler, The Virtual HR Director, LLC
Creating a Diverse Culture of Inclusion
“City of Hampton, Virginia
Citizen’s Unity Commission
Gary Wheeler, SPHR, GPHR, CCP, CBP
Gary Wheeler, The Virtual HR Director, LLC
Citizen’s Unity Commission
The Hampton Pledge
Dignity and respect, race,
color, religion, ethnicity
Gary Wheeler, The Virtual HR Director, LLC
Citizen’s Unity Commission
The Hampton Pledge
Dignity and respect, race,
color, religion, ethnicity
Gary Wheeler, The Virtual HR Director, LLC
• Respect • Trust• Teamwork• Seamless • Our culture
Themes
Gary Wheeler, The Virtual HR Director, LLC
Understand Your Demographics
Gary Wheeler, The Virtual HR Director, LLC
What is Your Intent vs. Perception
Gary Wheeler, The Virtual HR Director, LLC
Sexual
Orientation
Age
Race
Ethnicity
Gender
Abilities/
Disabilities
Work Background
Promotion From Within/External Hire
Work-Family Balance
Union/Non-Union
Thinking Styles
ReligiousBeliefs Function/
Level
CommunicationStyle
Social-EconomicStatus
Marital/ParentalStatus
Skilled/UnskilledWorker
Education
Outsourced/ Internal Services
Part-Time/Full TimeEmployee
Dimensions of Diversity
Gary Wheeler, The Virtual HR Director, LLC
Grow the business
Reduce costs and improve productivity
Globalization
Innovation
Customer focus
Reduce management levels and controls
12
11
10
9
8
7
Generate new ideas
Develop employee teams close to customers
Employeesdoing more and developing broader skills
Create independent, skilled and motivated employees
Need more talent
All cultures working together effectively
Multifunctional teams operating effectively and creating an inclusive environment for all participants
Creating self-directed work teams that leverage differences and operate with a minimum of barriers
Attracting and retaining the best possible employees
Increasing sensitivity to and understanding of multicultural employees, customers, vendors and government
Maximizing the potential of all employees
Diversity Link
Accepting and building on diverse perspectives
Business Strategy People Strategy
Linking Diversity And Business Strategy
1. ____ ____
2. ____ ____
3. ____ ____
4. ____ ____
5. ____ ____
6. ____ ____
13
14
15
16
17
18
Gary Wheeler, The Virtual HR Director, LLC
Grow the business
Reduce costs and improve productivity
Globalization
Innovation
Customer focus
Reduce management levels and controls
12
11
10
9
8
7
Generate new ideas
Develop employee teams close to customers
Employeesdoing more and developing broader skills
Create independent, skilled and motivated employees
Need more talent
All cultures working together effectively
Multifunctional teams operating effectively and creating an inclusive environment for all participants
Creating self-directed work teams that leverage differences and operate with a minimum of barriers
Attracting and retaining the best possible employees
Increasing sensitivity to and understanding of multicultural employees, customers, vendors and government
Maximizing the potential of all employees
Diversity Link
Accepting and building on diverse perspectives
Business Strategy People Strategy
Linking Diversity And Business Strategy Answer Key
1. 11 , 16
2. 10 , 14
3. 12 , 15
4. 7 , 13
5. 8 , 18
6. 9 , 17
13
14
15
16
17
18
Gary Wheeler, The Virtual HR Director, LLC
OwnershipAccountableResponsible
BlameExcusesDenial
VICTIM
VICTOR
Are You Above or Below the Line? It’s Your CHOICE!
Gary Wheeler, The Virtual HR Director, LLC
• Enhance self esteem • Listen and respond with empathy• Ask for help in solving the problem
Communication Guide
Gary Wheeler, The Virtual HR Director, LLC
Create a Seamless Diverse Culture
Gary Wheeler, The Virtual HR Director, LLC
Workforce Customer Supplier
Community Internal Communications
PublicRelations
Philanthropic CorporateSustainability
PublicAffairs
Nine Strategy Points
Gary Wheeler, The Virtual HR Director, LLC
• Employee handbook• Recruiting strategy• HBCU’s and Other Institutions • Orientation Process • ADR• Employee complaint process
Workforce
Gary Wheeler, The Virtual HR Director, LLC
• Promotion policy• Mentoring• Employee attitude surveys• Retention Strategy• Internships• BEEP• INROADS
Workforce
Gary Wheeler, The Virtual HR Director, LLC
• Sexual harassment policy• Internet policy• Office conduct• Employee relations• Intellectual property policy• Alcohol, drug, and substance abuse• Family leave• Vacation, personal days, religious holidays
Workforce
Gary Wheeler, The Virtual HR Director, LLC
• Ride-a-long
• County jail or state prison
• Juvenile court
• Criminal court
• Halfway house
• Criminal
• Soup kitchens
• Homeless shelters
• Drug rehab
Management Internship
Gary Wheeler, The Virtual HR Director, LLC
• AA meeting
• Hospitals
• Senior citizens home
• Adult care center
• Child care center
• Organizations that support people with disabilities
• Urban community
Management Internship
Gary Wheeler, The Virtual HR Director, LLC
• Target marketing
• Advertising
• Customer service representatives
• Sales representatives
• Customer tools
• Marketing literature
• Customized solutions
• Communication themes
Customer
Gary Wheeler, The Virtual HR Director, LLC
• SBA• Minority supplier organizations• Female supplier organizations• Mentoring• Spend• Online registration • Partnerships
Supplier Diversity Program
Gary Wheeler, The Virtual HR Director, LLC
• United Way
• Adopt a community
• Adopt a family
• Adopt a school
• Principle for a day
• Junior achievement
• Employee volunteer programs
• Junior Olympics
• Food banks
Community
Gary Wheeler, The Virtual HR Director, LLC
• Soup kitchens
• Homeless shelters
• INROADS
• BEEP
• NAACP
• LaRAZA
• National Hispanic Chamber of Commerce
• National disability associations
• Habitat for Humanity
Community
Gary Wheeler, The Virtual HR Director, LLC
• Tell your story• Newsletters• Employee handbooks• Emails• Web portal• Posters• Communication themes
Internal Communications
Gary Wheeler, The Virtual HR Director, LLC
• Minority and women publications• Newspapers• Magazines• Sponsorships• Alternative lifestyle groups• Community based organizations
Public Relations
Gary Wheeler, The Virtual HR Director, LLC
• EEOC• State Division of Human Rights• Communication themes• Tell your story• Fortune Magazine• Diversity Inc.• Other select publications
Public Relations
Gary Wheeler, The Virtual HR Director, LLC
• Who do you give your money to?• Are you giving to the right organizations?• Tell Your Story
Philanthropic
Gary Wheeler, The Virtual HR Director, LLC
• Waste• Annual report• Integrity• Transparent• Reporting systems• Audit
Corporate Sustainability
Gary Wheeler, The Virtual HR Director, LLC
• City government• State government• Federal government• Chamber of commerce• Special interest groups• Annual report
Public Affairs
Gary Wheeler, The Virtual HR Director, LLC
Workforce Vision Goals StrategicInitiatives
Complete for:
Workforce
Customer
Supplier
Community
Internal communications
Public relations
Philanthropic
Corporate sustainability
Public affairs
1.
2.
3.
1.
2.
3.
Objective Who When How measured Feedback
Develop a Strategic Action Plan
Gary Wheeler, The Virtual HR Director, LLC
Gary Wheeler, The Virtual HR Director, LLC
CEO & CHROCo-Chairs
Supplier Sub-Committee
Community Sub-Committee
Customer Sub-Committee
Internal CommunicationsTeam
Workforce Sub-Committee
Legal
Public Relations
HR Training
IT
HR Employment
Operations
Public Affairs
IT
Marketing
HR
Business Development
Operations
Marketing
Finance
Procurement
Engineering
Public Relations
Operations
Foundation
Operations
Culture and Diversity Council
External
External
Diversity Council Example
Gary Wheeler, The Virtual HR Director, LLC
• What• Who• When • Own
Communication Plan
Gary Wheeler, The Virtual HR Director, LLC
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