TRAINEE ASSOCIATESYLLABUS/ CURRICULUMThis program is aimed at training candidates for the job of Trainee Associate in theRetailindustry.Program aims at building the following key competencies amongst the learner:
1- Understand and perform roles and responsibility of Trainee Sales Associate2- Handle Stock and manage its visibility on the floor (Visual Merchandising)
3- Manage products for sale4- Different ways to handle different type of customers and, ways to express concern and commitment towards customers
5- Promote loyalty scheme to customers6- Pre-sales, Sales & post sales procedures
7- Keep the store secure and maintain health and hygiene8- Working as a team in the organisation
9- Effective Self-presentation by learning various aspects if soft skills10- Uses of various search engines and online communication by learning internet skills
11- Functional English-communicate with customers in an effective manner by appropriate use of grammar12- Technical Skills-enter, store, and retrieve data through proper understanding of basic computer functions and typing skills
The Course encompasses 12 out of 12 National Occupational Standards (NOS) of Trainee AssociateQualification Pack RAS / Q0103issued by Retailers Association Skill Council of India
Sr. No.Topic/ModuleDurationCo-responding NOS Code
1To display stock to promote sales27 hoursRAS / N0105
2plan and prepare visual merchandising displays23 hours RAS / N0106
3dress visual merchandising displays40 hoursRAS / N0107
4dismantle and store visual merchandising displays22 hours RAS / N0108
5prepare products for sale18 hoursRAS / N0109
6promote loyalty schemes to customers22 hoursRAS / N0118
7keep the store secure 10 hoursRAS / N0119
8Help maintain healthy and safety16 hours RAS / N0121
9keep the store clean and hygienic16 hours RAS / N0123
10provide information and advice to customers22 hours RAS / N0124
11Create a positive image of self & organization in the customers mind 24 hoursRAS / N0130
12Work Effectively in a Retail Team 30 hoursRAS / N0137
13
14
15
16
The program duration is 576hours including OJT (96 hours)
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