CONFLICT MANAGEMENT
Types of Conflict
Within an individual Between two individuals Within a team of individuals Between two or more teams within an
organization
INTRA-PERSONAL CONFLICT
A Conflict from Frustration
Need Drive Goal
Frustration
(deficiency) (Deficiency with Direction) Barrier
OvertCovert
(Reduction of Drives and fulfils deficiency)
WAC’em method
What’s bothering you?
A -What do you want to Ask the person to do?
Check in to see if what you’ve asked for can happen
CONFLICT OUTCOMES
I WANT YOU TO
WIN LOSE
WIN
LOSE
I WANT TO
WIN-WIN WIN-LOSE
LOSE-WIN LOSE-LOSE
Breaking the Conflict LoopLet’s review the elements to break a negative conflict loop (write this down)
Be Aware
Be Able to SupportBe Willing
Be Open to Learn
If we want to break the Negative conflict loop, we must be able to:
BE AWARE: of the patterns we are in and The fact that our personal responses to conflict can change, and probably shouldBE WILLING to change our behavior, to try new ways of
dealing with conflict
BE OPEN TO LEARN new skills that will help us respond to a new way when conflict occurs
BE ABLE TO SUPPORT others who are trying to make the same changes we are trying to make
Types of Conflict
Within an individual Between two individuals Within a team of individuals Between two or more teams within an
organization
Types of Conflicts
Intra – within
Inter – between
Intrapersonal conflicts - those occurring within the person, involving decisions that an individual must make about personal goals, use of time, moral questions, etc. (someone who feels bad because he knows he should get out and watch TV has an intrapersonal conflict)
CAN BE MANAGED THROUGH
SELF-ANALYSIS DIAGNOSIS OF THE SITUATION
ACTIONS: VALUS OF THE ORGANISATION ROLE ANALYSIS POLITICAL SKILLS
Types of Conflicts
Intra – within Inter – between Intrapersonal conflicts -
Interpersonal conflicts - These are more visible to outsiders. They occur between two or more individuals. They can be fights, arguments, or differences of opinion. (Sandra wants to use the car to go to her after-school job but her mother plans to use the car to go grocery shopping. These two are having an interpersonal conflict because their needs conflict.)
DEFENSE MECHANISM
• Aggression• Displacement• Compensation• Identification• Withdrawal• Fixation• Compromise
Power Networks
Equal Vs. Equal (Win-lose) High Vs. Low High Vs. Middle Vs. Low
Types of Conflicts
Intra – within Inter – between Intrapersonal conflicts Interpersonal conflicts
Intra-group conflicts - these conflicts occur between individual members of the same group (team, family.) A school facility that is divided over whether students should be allowed to leave at lunchtime is experiencing an intra-group conflict.
Types of Conflicts
Intra – within Inter – between Intrapersonal conflicts Interpersonal conflicts Intra-group conflicts
Intergroup conflicts - these occur between groups, regardless of the size of the groups (classes, teams, nations). A conflict between two gangs, each representing a different neighborhood, would be an example of an intergroup conflict.
Identify which type of conflict each statement describes.
Interpersonal Intrapersonal Intergroup Intra-group
a. _____________Occurs between two individuals with equal power
b. _____________Occurs between groups. Regardless of the group’s size
c. _____________ Occurs within the individual
d. _____________ Occurs between individual members of the same group
e. _____________ The chicks and hens fight over the last inch of shade in the yard
f. _____________ Joseph and his brother disagree over the referee’s call
Human RelationsConflictThe Causes of Conflict
Resources Psychological Needs * add the world emotional Values
Your oldest sister moves away from home, her room becomes available. You and your twin brother have shared a room your entire lives, and you want to move into your sister’s room, but your mom wants to use the space for her sewing room What causes this conflict? Is this type easier to solve than others? Why? What type(s) do you think are the most difficult to
resolve?
Match the cause to the conflict Psychological Needs (P) Resources ( R) Values (V)
a. ________ Workers fight to keep the farm upon which they work
b. ________ Catholics and Protestants fight in the streets of Belfast
c. ________ Iraq attacks Kuwait for Kuwait’s huge oil reserves
d. ________ When her older sister goes off to college, Judith wants the bigger bedroom
e. ________ The people of Washington want the Redskins to win in order to show how great their city is
Top Related