CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 1
Measuring ICT in Singapore
Global Event on Measuring the Information Society
Presented by Ng Cher KengDirector, Strategic Planning DivisionInfocomm Development Authority of Singapore (IDA)
29 May 2008
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 2
Contents
> Background
> Data Sources / Data Collection and Analysis
> Indicators Generated - Examples
> Data Dissemination
> Measuring ICT Our Commitment Challenges faced Our Strategy
> Concluding Remarks
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 3
Background - Decentralised Statistical System
National Statistical Authority
Singapore Department of Statistics
(DOS)
Labour, Employment and Wages
Ministry of Manpower
Money & Banking
Monetary Authority of Singapore
Manufacturing
Economic Development Board
ICT
Infocomm Development Authority of Singapore (IDA)
Others
Tourism
Singapore Tourism Board
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Background - Division of Work
>Official statistics are collected / compiled by:
National Statistical Authority (Singapore Department of Statistics or DOS)
Research and Statistics Units (or RSUs) in ministries and various other public sector agencies
>RSUs can better focus on data / statistics in their respective sectors, based on domain expertise
Resulting in closer contact / greater interaction between statistical personnel / data users, leading to more relevant statistics being collected / analysed for policy-making / reference
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Background – Purpose>Policy Objective
Working towards IDA’s strategic goal of cultivating a vibrant and competitive ICT industry; and an ICT-savvy workforce and society
> Indicators are needed to help: Monitor and analyse trends / development in the Singapore ICT
landscape, contributing to: Policy formulation / review; and target-setting / progress review for
Singapore’s latest ICT masterplan “Intelligent Nation 2015”(iN2015)
International benchmarking of Singapore’s progress / developments in the ICT landscape Identify gaps / weaknesses for improvement and opportunities for
development
Assess IDA’s corporate Key Performance Indicators (KPIs)
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IDA’s Vision, Mission & Strategic Goal
>Vision:
Singapore: An Intelligent Nation, A Global City, powered by ICT
>Mission:
To develop the ICT cluster as a major engine of growth and to leverage ICT for economic and social development
>Strategic Goal:
To cultivate a vibrant and competitive ICT sector in Singapore - one that attracts foreign investment and sustains long-term GDP growth thru’ innovative
ICT technology development, deployment and usage in Singapore - in order to enhance the global economic competitiveness of Singapore
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2006 - 2015
Intelligent Nation
… Creation
Singapore’s ICT Masterplans2003 - 2006
Connected Singapore
… Connectedness… Convergence
Infocomm 21
2000 - 2003
1992 - 1999
… Connectivityand Content
IT2000
… Communications
1986 - 1991
National IT Plan
Singapore National IT Plan 1986
Computerisation
National Computerisation Plan
1981 - 1985
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iN2015 Vision: “Singapore: An Intelligent Nation, A Global City, powered by ICT” iN2015 Desired Outcomes
> Enriched lives thru’ ICT
> Enhanced economic competitiveness and innovation thru’ ICT
> Increased growth and competitiveness of the ICT industry
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 9
#1 in the world in harnessing ICT to add value to the economy and society
2 -fold increase in VA of ICT sector to S$26Bn
3 -fold increase in ICT export revenue to S$60Bn
80 ,000 additional jobs
90% of homes using broadband
100% PC ownership in homes withschool-going children
iN2015’s goals…
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Background: Mapping IDA’s corporate outcomes to iN2015 goals
IDA Corporate Outcomes
iN2015 Goals
Outcome 1: Enhanced economic competitiveness of
Singapore thru’ exploitation of ICT
# 1 in the world in harnessing ICT to add value to the economy and society 90% household broadband penetration 100% PC-ownership in homes with school-going children
Outcome 2: Growth and
competitiveness of the ICT industry
2-fold increase in VA of the ICT industry to S$26Bn 3-fold increase in ICT export revenue to S$60Bn 80,000 additional jobs in the ICT industry
Outcome 3: Impactful and effective
organisation
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Data Sources
>Administrative data - Primarily telecom-related
>Stand-alone ICT surveys
Admin Data (Provided Monthly)
Unit Size Indicators Generated (examples)
Telecom Subscriptions and Volume / Usage
Telecom Licensees 300 Fixed Line Household Penetration; Mobile Penetration; Household Broadband Penetration
Annual Surveys Sampling Unit Sample Size
Indicators Generated (examples)
ICT Usage by Households and Individuals
Residential Addresses
10,000 Household PC/Internet penetration; HH with school-going children
ICT Usage by Enterprises Enterprises 14,000 Business PC/Internet penetration; Internet Activities; ICT Security Practices; Barriers to ICT Adoption
ICT Manpower Enterprises 14,000 ICT manpower profile
ICT Industry Enterprises 6,000 ICT industry profile
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Data Collection / Analysis (Survey)
>Questionnaire formulation Considers international best practices and approaches
recommended by Eurostat, ITU, OECD, UNCTAD etc Internal validation by relevant line functions in IDA External validation thru’ pilots with businesses / individuals
>Data Collection Other than HH survey, self-administered questionnaires for all
other surveys submitted online or via postal system supported by: Telephone clarification Face-to-face interviews
HH survey fieldwork outsourced
>Analysis Data analysis and interpretation by IDA
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ICT Indicators (Examples) - Fixed Line / Mobile Penetration
Source: IDA Admin Data
50.7
129.1
58.3
40.6
118.9
95.4
0
20
40
60
80
100
120
140
Mar
00
Mar
01
Mar
02
Mar
03
Mar
04
Mar
05
Mar
06
Mar
-07
Mar
-08
Pe
ne
tra
tio
n (
%)
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 14
ICT Indicators (Examples) - Dial-up / Broadband Penetration
Source: IDA Admin Data
59.5
7.1
77.181.1
23.0 22.50.0
10.020.0
30.040.0
50.060.0
70.080.0
90.0
Dec 00 Dec 01 Dec 02 Dec 03 Dec 04 Dec 05 Dec 06 Dec 07 Mar-08
Pe
ne
tra
tio
n (
%)
Household Broadband Penetration (%) Internet Dial-up Penetration (%)
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 15
…with higher broadband speeds’ take-up
Source: IDA Admin Data
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 16
88% 92%
72% 69%
12% 8%
28% 31%
2006 2007 2006 2007
With school-goingchildren
Without school-going children
No computer access
Has computer access
ICT Indicators Generated - Examples
> At the household levelAccess to Internet by housing typePC penetration by households with school-going children
72% 74%
82%88% 86%
90% 87% 90%
69%66%
59%60%60%54%52%
46%
2000 2001 2002 2003 2004 2005 2006 2007
Private Housing Public Housing
Household Access to the Internet by Housing Type
•Home computer penetration by households with school-going
children
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 17
ICT Indicators Generated - Examples
> At the individual levelComputer UsersInternet Users
49%
48%
53%
57%
66%
65%
65%
70%
2000
2001
2002
2003
2004
2005
2006
2007
Computer Users
36%
43%
47%
53%
62%
61%
59%
67%
2000
2001
2002
2003
2004
2005
2006
2007
Internet Users
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 18
Indicators Generated - Examples> At the enterprise level
ICT usage by Industries; Type of online activities
Internet Applications / Services
Proportion of Enterprises
2007 2006
1 For sending or receiving mails 96% 95%
2 For information search 92% 91%
3 For obtaining information from government organisations (e.g. from web sites or via e-mail) 77% 70%
4 For downloading or requesting government forms 74% 68%
5 For completing government forms online or sending 69% 60%
6 For making online payments to government organisations 48% 42%
7 For banking and financial services 48% 44%
8 For placing orders for goods/services 37% 35%
9 For receiving orders for goods/services 37% 34%
10 For marketing/promotion activities 35% 33%
11 For monitoring purposes 33% 29%
12 As a platform to deliver contents/services 33% 31%
13 Other communications (e.g. instant messaging) 27% 24%
14 For finding information about employment opportunities (recruitment and search) 27% 24%
15 For payment of goods/services 26% 27%
16 To access collaborative tools (e.g. file sharing) 20% 21%
17 For telephoning over the Internet (VoIP) 20% 21%
18 For telecommuting/remote access 18% 17%
19 For managing inventory and supplies with others 12% N.A.
20 For formal education or training activities 12% 13%
21 Track and manage customer relationship (CRM) 11% N.A.
22 Video-streaming 8% 10%
23 Video-conferencing 6% 11%
24 For rich media creations 5% 9%
25 Internet Data Centre (IDC) services 5% 8%
44%
33%
28%
17%
29%
45%
25%
17%
33%
35%
31%
40%
54%
44%
70%
59%
27%
30%
37%
49%
47%
44%
46%
54%
52%
46%
63%
72%
73%
85%
78%
41%
42%
48%
56%
59%
58%
66%
70%
70%
68%
83%
83%
91%
95%
78%
48%
49%
55%
61%
64%
64%
74%
75%
76%
78%
87%
87%
94%
96%
Others
Hotels and Restaurants
Other Service Activities
Real Estate, Rental and Leasing Activities
Financial and Insurance Activities
Arts, Entertainment and Recreation
Transport and Storage
Construction
Wholesale and Retail Trade
Manufacturing
Health and Social Work
Administrative and Support ServiceActivities
Education
Professional, Scientif ic and TechnicalActivities
Information and Communication
Computer
Internet
Broadband
Web Presence
3%
18%
26%
16%
26%
28%
26%
11%
30%
29%
21%
44%
50%
44%
68%
17%
29%
42%
29%
46%
32%
47%
36%
49%
48%
32%
70%
52%
74%
83%
32%
40%
45%
37%
51%
44%
58%
51%
64%
61%
63%
85%
70%
90%
89%
54%
46%
45%
42%
54%
57%
65%
63%
70%
68%
74%
88%
78%
93%
91%
Others
Hotels and Restaurants
Other Service Activities
Real Estate, Rental and LeasingActivities
Financial and Insurance Activities
Arts, Entertainment and Recreation
Transport and Storage
Construction
Wholesale and Retail Trade
Manufacturing
Health and Social Work
Administrative and Support ServiceActivities
Education
Professional, Scientif ic and TechnicalActivities
Information and Communication
ICT Usage by Industry Online Activities
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 19
Indicators Generated - Examples> ICT Industry Revenue; Domestic/Export Revenue
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 20
Indicators Generated - Examples
> ICT manpower profile
Employed ICT Manpower
32%
33%
30%
30%
68%
67%
70%
70%
2004
2005
2006
2007
Yea
r
Female Male
ICT Manpower by Gender
30%
27%
25%
29%
43%
45%
49%
43%
22%
22%
20%
21%
5%
6%
6%
7%
2004
2005
2006
2007
Yea
r29 years and below 30-39 years 40-49 years 50 years and above
ICT Manpower by Age
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 21
Tracking iN2015 Progress
Value Added
6.2%6.4%
0.0%
2.0%
4.0%
6.0%
8.0%
2006 2007(Est)% g
row
th f
rom
pre
v y
r
CAGR (2005-2015) needed = 7.6%
Infocomm Jobs
4.0%
10.9%
0.0%
5.0%
10.0%
2006 2007% g
row
th f
rom
pre
v y
r
CAGR (2005-2015) needed = 3.9%
10.3%
16.0%
0.0%
5.0%
10.0%
15.0%
2006 2007
Pe
rce
nta
ge
po
ints
inc
rea
se Avg. Percentage Points Increase (2005-
2015) needed = 3.9%
Household Broadband Penetration
Infocomm Export Revenue
31.0%
0.0%
10.0%
20.0%
30.0%
2006 2007 (Avail. in May 08)%
gro
wth
fro
m p
rev
yr
CAGR (2005-2015) needed = 10.5%
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Tracking iN2015 Progress - Some ICT Rankings
Rankings 2005 2006 2007 2008
WEF Global IT Report 1st 2nd 3rd 5th
EIU e-Readiness Rankings 11th 13th 6th 6th
IMD World Competitiveness Yearbook - Tech Infrastructure sub-factor 3rd 2nd 2nd 2nd
Accenture e-Gov 3rd - 1st -
UN e-Gov Survey- e-Readiness Index- e-Participation Index
7th 2nd
--
23rd 10th
--
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Data Dissemination
> Internal audience: Detailed management report
>External audience: Key indicators and survey reports are posted on the IDA
Internet website
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Measuring ICT - Our Commitment
>Reliability and Accuracy We seek to benchmark ourselves against international best
practices in statistical activities and adopt quality assurance standards
>Timeliness and Accessibility We strive for the earliest possible release of survey findings,
and widest dissemination to various stakeholder groups, taking into account resources considerations
>Sustainability and Relevance We aim to improve the focus of survey work and enhance the
relevance of survey findings, which meet the needs of various stakeholder groups, including reducing respondent fatigue
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Measuring ICT - Challenges Faced>Usefulness / Value of Surveys
How to ensure continued relevance of survey findings?
>Accuracy / Timeliness How to enhance accuracy and ensure timely availability of survey
findings as inputs for policy formulation / review?
>Costs / Sustainability How to weigh between scale / scope of surveys, fieldwork period
and timeliness / accuracy of survey findings against survey costs and balance stakeholders’ / respondents’ needs?
>Respondent fatigue How to manage requirements from other departments / agencies
and distinguish between ‘good-to-have’ / “must-have” data items?
>Decentralised statistical system How to better co-ordinate activities and align common concepts and
methodology (e.g. common imputation approach)?
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Measuring ICT - Our Strategy
> Manage expectations of stakeholders Growing demand for all kinds of statistics places increasing strain on our
resources and survey respondents and licensees Balance needs and consider resource constraints => focus and prioritise
> Leverage on IDA’s various roles As the ICT industry promoter / developer, including as the telecom
regulator As the Government CIO As Cluster Developer using ICT
> Promote data sharing amongst agencies, where possible Data sharing based on whole-of-government focus with appropriate
safeguards on data privacy, handling and security
> Explore alternatives, where appropriate Outsource data collection Consider biennial coverage in surveys Consider private sector survey findings
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Visualising IDA’s 3 Roles
1. ICT Industry Developer Developing vibrant and competitive
ICT industry
2. Government CIO Masterplanning, project-managing,
implementing ICT systems and capabilities for Government
3. Cluster Developer using ICT Spearheading transformation of key
economic sectors, Government and society thru’ more sophisticated and innovative use of ICT
ICT
Industry
Developer
Technology
Cluster
Developer
using
ICT
Government
CIO
ICT Infrastructure
ICT Manpower Development
ICT Security
International Engagement
ICT Policy
Corporate Functions
Singapore: An Intelligent Nation, a Global City, Powered by ICT
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 28
Concluding Remarks
>ICT measurement is tool / “means to an end”
>Support / Inputs of stakeholders is critical:
Stakeholder / User demand-driven survey work ensures continued value, relevance of scope and clarity in focus
Also helps to raise staff morale and motivation when work is meaningful, useful and appreciated
CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 29
SINGAPORE: AN INTELLIGENT NATION, A GLOBAL CITY POWERED BY INFOCOMM
www.ida.gov.sg
www.infocommsingapore.sg
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