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CCL 1 F : H/B J 2011 34
A
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( 1971) H, : .
CEL 2008 49
B C. G ://..../
H (2011) D : : H
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J H (2006) C L
Coughlan P and Coghlan D (2002) Action Research for Operations Management International Journal of
Operations and Production Management Vol 22, 2, pp220-240
H
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CCL 1 F : H/B J 2011 35
A 1: C
Best practice in 21st Century healthcare attends to the whole person the physical, mental,
social and spiritual aspects of human living. When emotional and spiritual needs are
addressed, service users and staff experience a greater sense of wellbeing in dealing with ill-
health.
Chaplains are employed as part of NHSScotland multi-disciplinary teams. Their primary
responsibility is to promote the spiritual wellbeing of healthcare communities and all who are
part of them patients, carers, staff and volunteers - 24 hours a day, 7 days a week by:
Engaging in a therapeutic listening, talking and being present with people in difficulttimes. In doing so chaplains:
o affirm that fear, anxiety, loss and sadness are part of the normal range of humanexperience in healthcare;
o establish trusting relationships in which others can explore hard questions relatingto mortality, meaning, and identity;
o help them to (re)discover hope, resilience and inner strength in times of illness,injury, loss and death.
Helping individuals, families and communities in health care to mark significantmoments in life and death using ritual and in other meaningful ways.
Resourcing, enabling and affirming healthcare colleagues in their delivery of spiritualcare - supporting them in reflecting on their own spirituality and that of patients andtheir carers.
Meeting the particular needs of all in the healthcare community in relation to religionand belief by promoting creative links with faith and belief groups.
Helping staff reflect on the relationship between their personal stories, including theirvalues, beliefs, experiences and sense of vocational fulfilment, and the shared story of
their workplace. The interface of the two influencing: behaviours, attitudes, decisionmaking and well-being.
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CCL 1 F : H/B J 2011 36
A 2: A CAE
CCL: Patient Questionnaire: Care Plus five
.
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CCL 1 F : H/B J 2011 37
C/...2
11. Is there anything that you are now able to do differently to help yourself and your situation?
Could you explain this in some detail?
12. In what circumstances might you want to go back to the listening service again?
13. What were your expectations of the listening service?
14. Were these expectations met?
15. If you have a religion or belief and feel comfortable to say what it is, please do so
If you want to write any more about the listening service please continue on the back of this sheet.
When you have completed the questionnaire please put it in the stamped addressed envelopeprovided.
We would like to thank you for completing this questionnaire.
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CCL 1 F : H/B J 2011 38
A 3:
Community Chaplaincy Listening Service: Feedback Questionnaire for Referrers
Dear (Name)
. A
.
.
,
D H ( C L )
D B ( C L )
Name
Role (Position)
Number of patients you have referred to
the listening service
1. To what extent have you found the service easy to use and the referrals easy to make?
2. Have there been any practical difficulties with how the service is delivered?
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CCL 1 F : H/B J 2011 39
3. In your view has the service been a valuable addition to existing services? If so, in what ways?
4. Has the listening service made any difference to your consultations with the patients who have used
the listening services? If so, in what ways?
5. Has the listening service made any difference to your prescribing practice with the patients who
have used the listening services? If so, in what ways?
6. Have your patients given you any feedback about the service (favourable or otherwise) that would
be helpful in evaluating this service? (Patients have also been given the opportunity to feedback about
their experience of the service)
7. Have you any suggestions as to how the pilot service can be improved and developed?
8. How has this service impacted on your own practice?
Thank you for taking the time to feedback on this service!
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CCL 1 F : H/B J 2011 40
A 4: CC C
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