COMMUNICATION
A.Kanthimathinathan,CEO,WINSYS SMC
COMMUNICATION
Communication is nothing but deliver the required information/instruction to any one when ever required.
Communication In any industry , communication is
playing a major roll. Sufficient information/instructions
relevent to all level of personnel to ensure the process is as per the direction of the organisation.
Objectives of Communication To get work done To achieve the goal To understand each other For self development
Objectives of Communication To expose the Orders / Thoughts To induce the workers For effective participation in work To have better Human relation.
Techniques for Good Communication: Clear cut statement. Proper pronunciation of works Making the sentences grisp & pin
pointed Our statement should not raise any
doubts / another meaning
Techniques for Good Communication: It should create interest to listen Should not be hurry in telling Optimum distance between teller &
listener Using Known words
Communication methods in Manufacturing Industries
Display in Notice board Display of rules and regulations,
Standing orders etc Oral Communication by arranging
meeting Mails Internal / External Written Communication
COMMUNICATION
Attentive listeningSix points to improve•Take responsibility•Value points•Make notes
Attentive listening Stick with the content
Identify and use structure
Make reports
Body languageBody language ….reveals thoughts
Most reliable
Cannot make fake body language
Face to face communication Words used
How the words are spoken
Body language
Message conveyed..
7 percent by words
38 percent how words are spoken
Balance by body language
Message conveyed.. Words are so unimportant
Style is more important than substance
Effective use of gestures
Link THERE IS A LINK BETWEEN FEELING AND
BODY LANGUAGE..
(SAY FROM YOUR EXPERIENCE)
Body postures-PositiveDisplay confidance Open body position,arms to your
side,clasped behind your headDisplay awareness Sitting erect,commenting on what is
being saidDisplay friendliness A casual ,relaxed and open gesture
Body postures-NegativeDisplay insecurity Tight closed body positionDisplay dullness A glazed look to the eyes,staring
straight,yawningDisplay Hositility Arms closed,firm,tight jaw
Summary Purpose of Communication is defined Importance of Listening and methods to
improve is well defined Understanding Non verbal
communication is clearly explained.
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