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TRAINING PROPOSAL FOR MANAGERIAL/
SUPERVISORY STAFF (ADVANCE GROUP)
Level I: Communication Skills
Learning Objectives:
Understand how to communicate with a limited range of people, on day-to-day matters in a form that is appropriate to the individual and the situation
Recognize the need for timely communication
Understand the process that leads to effective listening and informationgiving, including the importance of non-verbal communication
Understand how to reduce barriers to effective communication, includingenvironmental (noise/ privacy) personal, and social (language, ability tounderstand)
Recognize how culture and ethnicity can impact on communication styles,expectations and preference
Understand the importance of presenting a positive image of her/him selfand the service
Understand how to accurately report and/or records work activities accord-ing to organizational procedures
Understand the importance of communicating information only to thosepeople who have the right and need to know it consistent with legislation,policies and procedures, for example confidentiality, data protection act,complaints resolution, language interpretation, family dynamics.
Reflect limitations with regard to communication and involve appropriatecolleagues as necessary
Recognize subjects that are inappropriate for general discussion in front ofothers, i.e. own social life etc
Understand the emotional impact on people when coping with their illnessand how that
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Learning Outcomes/ Benefits of Training
Improved Organization Performance
Increased Motivation of the Staff
More Committed Staff
Effective Cooperation and coordination between individuals, groups anddepartments
Personal well-being
The creation of group cohesion and trust
Using communication skills to transform relationships with peers, subordi-
nates and supervisors
A more professional image
Improved self-confidence
Improved relationships
Less stress
Greater acceptance by others
Project an image of confidence and knowledge.
Demonstrate power or influence
Express sincerity, interest and cooperativeness.
Create trust.
Recognize personal tension in self and others.
Identify discrepancies between what people are saying and what they are
actually thinking.
Change behavior and environment to encourage productive discussion.
Course Contents:
Writing Skills Letter Writing
Memo Writing (e-mails)
Taking Minutes of the Meeting
Request for Proposals (RFP)
Proposal Writing
Report Writing
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Speaking Skills Presentation Skills
Meetings
Interviewing Skills
Role Play
Reading Skill Proposal Reading Memo Reading
Report Reading
Reading Case-Studies for effective Decision Making
Location:Conference Room, Country Head Office, H. No. 11, St. 03, F-8/3Islamabad, Pakistan
Time (hours):1730- 1900hrs PST, Tuesday and Friday
Duration:Six Months, Starting from March 16, 2010
Cost:Rs. 1500 per hour
Trainer/Resource Person:Syed Zaheer Abbas Kazmi,MBA Management, M. Phil Human Resource Development0333-5719872, [email protected]
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