Session Objectives
• Recognize the communication process
• Identify effective communication skills
• Utilize effective communication skills
• Promote cross-level communication within the district
Communication:
A two-way process in which participants exchange thoughts, messages, or information through speech, signals, writing, or behavior.
4 Skills for Effective Communication
• Active Listening
• Non-Verbal Communication
• Direct Expression
• Giving/Receiving Feedback
Active Listening
• Pay attention – mentally and physically• Do not rely on memory• Defer judgment• Paraphrase for clarity• Summarize for understanding
Direct Expression
Use “I” statements to convey thoughts and feelings without conveying blame, criticism, or accusations.
“You are not listening to me.”
“I would like the opportunity to be
heard.”
Giving/Receiving Feedback
Receiving Feedback
• Listen Actively
• Ask for Examples
• Resist Debate
• Process Feedback in Your Own Time
Giving Feedback
• Be Supportive
• Be Direct
• Be Specific
• Be Thoughtful
• Be Timely
Session Objectives
• Recognize the communication process
• Identify effective communication skills
• Utilize effective communication skills
• Promote cross-level communication within the district
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