Communicating in Health and Social Care Organisations Unit 1 QFC Level 4Fatima SultanaLCC20123908
Communicating in Health and
Social Care
Unit 1
Fatima Sultana
LCC201239081
Communicating in Health and Social Care Organisations Unit 1 QFC Level 4Fatima SultanaLCC20123908
2.1
It is relevant to have and use effective communication within the health and social
care context. Considering that it helps develop positive and satisfying relationships between
service users and service providers. Above all to gain trust, respect and confidence in the
service provider there must be a strong positive relationship between them. Effective
communication encourages understanding, agreement and helps having better connection in
personal and professional relationships, e.g. healthcare team, decision making, etc. In order to
have effective communication it’s very important to have effective listening, positive non-
verbal communication, stress management and emotional awareness.
There are many reasons to why the communication process gets influenced. Cultural
values are of great importance in health and social care settings, as in the UK, it is full of
people from different backgrounds and ethnic groups. Religion/religious circumstances,
language barriers, social class position, ethnicity, age, gender and educational training for
service providers must be kept in mind as they are key purposes in health and social care.
Many service users reject care being given to them if the service provider is not of the
same religion. E.g. if there is a case of not having a service provider of the same religion for a
determined patient, it may interrupt their care plan and have a negative outcome on
communication between them. Therefore, it may also cause stress and result in further health
issues, which may then delay or stop effective communication between a client and health
professional. However, if the service provider was of the same religion for a particular
patient, there will be clear communication, help solve problems quicker, relieve stress,
understanding of non-verbal communication and may make the service user feel safe.
There are people from all over the world in the UK, which means that there are
different languages which are spoken in health and care settings. So the UK is a multilingual
country. Service users from different cultures will speak in their own language and also
understand non-verbal language in their cultural way. But for many patients who cannot
speak or understand English will find it difficult to speak to a health professional, this is
where translators come into the picture. Having a translator has made it easier for both client
and service provider to communicate and understand each other. On the other hand, to
provide good quality care and achieve effective communication, it’s relevant to have leaflets
in many different languages (done by the Department of Health).
In order to connect with service users of a different culture, it’s necessary that the
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service provider has the ability to understand and express communication using non-verbal
messages that would not cause conflicts with the client. It’s important to be aware of
individual differences too. E.g. in the UK thumbs up is a sign of approval or support, whereas
in Bangladesh it is a negative sign or abuse. This also outlines how ethnicity can also
influence effective communication. As to using incorrect non-verbal communication by the
client can cause the service provider to feel uneasy at times and not be able to or want to
provide care for particular patients that have different use of non-verbal messages.
Effective communication may have different affects depending on a person’s social
class/status such as low class, middle class and high class. This means that service users
would want to receive care and service from those of the same class so they feel they are
being respected and that they are following their cultural heritance. E.g. when not having eye
contact when talking to another middle class person may be seen as not paying attention or
being rude, but in the other statuses looking down/no eye contact may be seen as showing
respect.
Age also plays a role in influencing effective communication. E.g. an elderly patient
with dementia may expose crucial information to their carer which must be breached without
consent. So due to this the patient may not feel confident enough to tell anyone anything
personal or life threatening. This may have further issues to their health being improved as
the patient will not trust carers and wouldn’t want to communicate.
As well as age, different gender may be seen as an obstruction in communication.
Many female service users wish to and prefer having a female service provider caring for
them (this can also refer to religious circumstances too). E.g. a female patient will feel
uncomfortable to discuss her personal health issues with a male doctor, and if that’s the case
the patient will leave her GP with her problems/care unsolved, as she wasn’t able to
communicate clearly her issues. Also it’s essential for service providers to have adequate
training and education in order to provide complete care to the service users. This may be
done by regular training sessions which can educate about new care standards, medication,
and etc. This will help personal and professional development and gain appropriate
understanding and communication between health professionals.
After all, we have understood that values, culture, and ability of an individual have a
major affect in the way they can communicate. So as a result there are laws that give these
individuals rights to receive care according to their preferences.
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2.2
There are many impacts on the communication process in health and social care due to
different circumstances which raise racial, sexual discrimination and also being separated due
to being of a different social class and also not being given the advantage to speak (e.g. by a
superior). However, these factors are removed with the guidance and cooperation of different
types of legislations, charters and codes of practice. It is substantial to clear the factors to
avoid any obstacles in communication in health and social care services.
There are Acts that have been established by the government in the UK to assist in
withdrawing issues that may cause difficulty with communication in health and social care.
These are National Acts which have also been introduced by government as well as the
Department of Health and the NHS. Some of the Acts are Equal Opportunity Act 1995, Sex
Discrimination Act 1975, Race Relation Act 1976, Human Rights Act 1998 and Data
Protection Act 1998. These legislations are followed by all health and social care
organisations in association with policies and procedures by the government. They were
produced and acquired to establish that the quality of care is of high standards.
Data Protection Act 1998 is a law which protects the personal data of people who are
living in the UK. The Data Protection Act 1998 protects various types of data such as health,
finance, personnel, occupational health and more. It protects people’s rights, freedoms and
their right to privacy. In health and social care organisations it’s mandatory for health
professionals to store the service user’s data appropriately and safely and using it if
necessary. However, it’s the responsibility of health professionals to ensure that they are
abiding by the rules set by Data Protection Act 1998 when it comes to holding personal
information of their service users. Maintaining confidentiality will help service users feel
safe and protected and will build communication.
Human Rights Act 1998 allows every human to be able to have their own thought,
conscience and religion. In health and social care a person should be able to express their
views/opinions regardless of what race, age, sex and nationality they are. So a service user
should not be treated any different because of their differences as this law prohibits
discrimination. It gives further effect in the UK to the quality of life within health and social
care by letting people have and make their own choices.
Race Relations Act 1976 is the law which gives people entitlement to have their say
thoughtless of what that person’s race or nationality is. So it is set that to discriminate against
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someone due to their nationality, ethnicity or skin colour is against the law. But this Act can
make exemptions to meet needs of a service user of a particular ethnic group by providing
them with a service provider of the same ethnic group, the reason being that they have better
understanding and communication between them. There is a connection with Race Relations
Act 1976 and the Sex Discrimination Act 1975 as they both consider being against
discrimination in the provision of goods and services. The Sex Discrimination Act 1975 also
established that people should not be discriminated regardless of what their sexual identity is.
If this rule is not followed then the law is being broken.
Equal Opportunity Act 1995 is a law which appointed that every individual must be
treated the same and that the care service shouldn’t intervene with the service user’s religion,
sex, ethnicity, class, race, or even disability. Equal Opportunity Act allows service users to be
able to and gives the right to have their say in relation to their care and the services they are
receiving. Healthcare workers must promote equality and diversity by treating all service
users equally no matter what. It is a norm that service providers cannot choose which
individuals they can care for however must show them the same respect. Discrimination and
cultural differentiating must be avoided at all times in care.
The United Nations (UN) sets International Acts in relation to communication. These
Acts refer to the Acts that have been mentioned earlier but taking into consideration the
communication process. The International Acts function to fulfil communication difficulties
between service providers and users, by helping health professionals to understand the needs
of users and how to create effective communication. Quality of health depends on how
healthcare professionals work together and communicate. Problems may occur for the patient
if there is lack of communication and interaction between professionals in healthcare .
The European Codes of Practice has also set rules to ensure the delivery of effective
communication between people. The fundaments of this code of practice for communication
are to be able to have health professionals to have efficient information through progressive
communication between people. Also to give health professionals, volunteers, members and
trustees extra training so they can develop better interacting skills and be able to provide
better care and understanding for service users. It is important for health professionals to
understand what techniques should be used to make it easier to get through to a service user
and communicate. The European codes of practice for communication works to ensure that
information management, public relations, communication and technological use are of high
standards.
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Communicating in Health and Social Care Organisations Unit 1 QFC Level 4Fatima SultanaLCC20123908
However, if these laws, charters and codes of practices are being followed well
enough by health care workers in accordance to the organization, then he/she will not be
criticized for any action as they will have followed and acted within rules that were set. At
any rate this will result in minor chance of any legal interference.
2.3
To achieve efficient and powerful communication between health and social care
workers and the service users it’s essential to concentrate on the systems and policies that are
set within the particular healthcare organisation. To reach the potential level of
communication of service providers and their service users there must be adequate
management, code of practice and legislation applied with that organisation. Organisational
policies and systems support the care relationship between carers and users. Good
communication is sustained when important factors are applied. These include proper
documentation, information, practice, system and procedure.
To keep relevant data and records of service users is a commendable way to improve
communication between healthcare workers and services users. So this needs to be done by
making sure proper documentation is kept of service users. However, communication can be
disrupted if there is carelessness with the service user’s documentation, such as it getting lost
or being wrongly filed. This can also cause confusion and serious harm between service users
care. Not having good communication means that the service user and service provider will
have limited conversations and the service provider will not trust the care worker and will
feel that their care is not being fulfilled.
Proper documentation also means to records incidents that happen within the
organisation or to any person. Also it’s essential to keep record of previous results of the
service user and this also counts for the new records. This will be able to keep healthcare
workers up to date with their patient’s details and future care. Records that are to be
documented include personal details, illness details, diseases details and test results (blood,
urine, sugar, weight, etc).
Information is worth a lot within a health and social care environment. Information is
applied to everything and everyone, so it’s considered as being above explanation. Having
crucial information makes life easier for service providers as well as service users.
Information of patients helps keep track of medication and illnesses, also keeping a record of
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information on computer files make it makes searching for a patient record easier.
Information is needed in order for a healthcare professional to make recommendations to a
service user about their care or any concerns they are experiencing. Delivering the correct
information is a must as it can cause issues later if wrong information is given to the wrong
person. So care workers must be cautious when it comes to giving information to their
patients. Exchanging information is fundamental between health care professionals and
service users, so it must be done appropriately and accordingly.
Applications of systems and procedures is another way of promoting good practice in
communication as it reduces misunderstandings and also lack of understanding. Having the
support of laws and legislations make the foundation of the organisation stronger and also
aids in improving the quality of the services provided. But these organisational procedures
must be updated and implemented on a regular basis. If these systems and procedures are not
applied to health and social then the business would not be successful.
‘Practice makes perfect’. It is said and proven that doing something again and again
will lead to learning to do something right. So in a health and social care organisation,
healthcare professionals can get regular training to provide better and modernized care
services. Implementation of communicating practice will make better the relationship
between health care workers and the service users. To avoid space or separation between care
organisations and their service users it’s an advantage to put into effect effectual
communication. Implementation of practice is an advantage and profitable point for care
workers and the care organisation. It will also contribute towards the care of the service users
and their families.
2.4
Healthcare organisations need to have appropriate use of policies and systems within
the care setting to deliver effective communication. Health and social care professionals
require good communication skills to develop positive relationships and share information
with people using services. This should also enable them to be able to communicate well with
service user’s families and/or carers and colleagues and other professionals within the
organisation. So to improve the communication process, organisational policy and systems
must be acknowledged to gain further the knowledge/training, understanding and practical
skills needed to improve communication skills within the care organisation.
It’s vital to comprise good communication in health and social care practice as it helps
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maintain positive relationships with services users, healthcare professionals and the
organisation. Being able to understand a service users concern and being able to meet their
needs is a way of progressing communication. This also ensures a positive relationship
between health care professionals. Another way to improve communication process is by
sharing convenient information with particular people using the services; this will aid
receiving information back to be able to perform their further care needs.
In order to obtain commendable communication it’s essential that the practice and the
service standard are of distinctive quality. If the service of a health care organisation or a
professional’s care is inadequate it will disable communication from the service user. It is a
requirement that all health and social care organisations are to precede their care services
through the National Minimum Standard. Not applying this criterion will cause complications
when it comes to communicating with service users as the quality of service is deficient.
Better than better relationships can be attained with all persons in a health care organisation,
if the service standard is better than better.
Pressurizing service providers in regards to their service user’s ethics by management
can be beneficial to the communication process. So it’s convenient to keep service user happy
with regular information/updates in relation to their care and most importantly keeping the
records of service users in a safe place. This is done by acting in accordance to legislations
set within the organisation, e.g. Data Protection Act 1998. If management pressurises health
care professionals to follow the standards of the Equal Opportunity Act 1995, it will promote
communication. But if this is not the case ethical factors can lead to a service user to mis-
communicate or not communicating at all, e.g. hurting the feelings of a service user by
differentiating them because of their race and not providing compatible care as others will
lead cause an obstacle/barrier to appear in between the communication process.
There are many types of issues that can be discriminated against and this will create a
wall between the communication of a service user and a health care professional. ‘Unfair
treatment of a person, racial group, minority, etc; action based on prejudice.’
(http://dictionary.reference.com/browse/discrimination). This is absolute poor standard of
service, which will certainly cause communication failures between service users and care
workers. Race Relations Act 1976 and the Sex Discrimination Act 1975 both consider being
against discrimination in the provision of goods and services in health and social care. These
laws set the rules of ensuring discrimination are forbidden within the care organisation. The
consequence of a discriminatory practice is result in a bad communication system.
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To improve communication within a health and social care setting it’s essential that
values and principles are respected of all individuals, as this may encourage communication.
Its best to respect others values and culture as it may put the person making disregarded
comments in a bit of a commotion with the law. However, disrespecting a service users
values and culture will build a wall between the communication process, but to ensure
excellent communication there must be respect and interest shown towards their values and
culture of the service user.
So, overall it is mainly the service provider and the care organisations responsibility
to ensure that there are no injustice and negligence from their side that will onset barriers to
communication with service users. This will then lead to poor, lacking care service system.
3.1
We are going to make an approach to establish ICT (Information and Communication
Technology) to our organisation so we can deliver more improved and effective service for
the service users. This is because ICT plays a major role in health and social care and is being
applied to provide comfortable, cheap and easier access and service for care. There are a
number of ICT software’s but the most standard ones are those that we will be applying to
our health and social care workplace. Adequate training will be provided to top up skills for
use of communication tools as we already have skills for using scientific tools for care.
These software packages will be very useful in communicating for us in health and
social care as this is the new modern science that has been applied to communication process.
The software package includes word-processing, database, spreadsheets, information
retrieval, internet, intranet, email and image software. Before, we can get this system up and
running, we will be getting technical engineers out in the building to install computers,
printers, scanners, etc. These equipments are needed in order to put to use the software
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packages to support work in health and social care in our workplace.
However, to begin with we will be installing the computers with a software package
called Microsoft Office. This package includes Microsoft Word, Excel, OneNote and
PowerPoint. We will also provide every member of staff with their own private password to
be able to access the network that can only be used within the organisation, in other words the
Intranet. There will also be Internet access for other queries too, that may be able to provide
guidance/information to improve further work in care.
Microsoft Word likewise word processing will allow us to create written documents
through typing and then storing it electronically onto a disk or USB flash drive (a data storage
device). These documents can be modified again and again if needed by entering characters
from a keyboard and printing from a printer. A word processor will also enable us to change
font styles, layouts, word wrap, copy and paste and have graphics and do spell checks. File
management is included in this to help our search easier for files/documents of particular care
or service users.
Microsoft Excel software functions spreadsheets and occasionally databases.
Spreadsheets help to organise and analyse data into table form, such as grids. Grids consist of
labelling row with numbers and columns with letters to identify each cell separately. The
spreadsheet software has different ways of presenting data and may have interacting sheets.
Information collected and organised in a tabular format can be also called database, but these
can also be done on other programs other than Excel. A database is a collection of
information, e.g. patient’s details, etc. Database is the information which is saved
electronically on the computer and can be accessed to make changes or updates or to view
particular information. It is like a filling system but an electronic one which takes up less
space than pieces of paper of many service users, etc.
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This image on the left is showing an example of how a database can be made using Excel/ or spreadsheet. It can contain patient’s details, such as names going down and age, gender, ethnicity and health issues going across. http://www.medidata.co.nz/.
Communicating in Health and Social Care Organisations Unit 1 QFC Level 4Fatima SultanaLCC20123908
Information retrieval (IR) is to gather information resources which are applicable to
the information that is needed. To avoid information overload, we will be shown how to use
the automated IR systems. IR systems are most common in libraries to help find books/other
documents easily. But we can use this within our health and social care department to classify
and evaluate complex healthcare information. Another type of IR system is the web search
engines, by typing in a leading word to assist us to find further details/information.
As we all know the Internet is a global protocol technology, it is the network which
connects to computers all around the world. There are many types of networks: public,
private, business or government but they are somehow connected through cables or wireless
devices. The Internet will help us search for information resources, views documents of the
World Wide Web (WWW) and also include email. This is normally done using search
engines, such as Google, Bing, Yahoo, etc. Even the use of government websites will assist
us in our everyday issues and concerns in health and social care (e.g. www.dh.gov.uk).
The Department of Health website supports health and social care matters everyday
and provides regularly updated information. The ‘DoH’ website consists of eight sections.
1. Healthcare news, which is also in connection with the NHS. So NHS link can
be followed for additional information and that to in HTML format.
2. Social care materials can be found on caring for particular service users that
are e.g. dementia/ learning disability patients.
3. Public health issues which can be viewed by service users as well as service
providers for their interest or for their own knowledge.
4. Management service section can update people on financial issues in relation
to health and social care, such as news and effect of NHS cost and budgets.
5. Publications section is in the interest of all to view and is available in HTML
format so they can open the publications on most computers.
6. Consultation services are beneficial for those who wish to follow advice over
the phone or online in relation to any health matters instead of attending a
health and social care practice in person that is if it’s not a major concern.
7. Media centre within this websites section is similar to publications service but
this helps raise public awareness of particular health and social care news.
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8. About us is the most important section of a website because it will give
viewers a good idea where, who and how they can contact the ‘DoH’ and also
to assure that it is a legit website.
This is how the ‘DoH’ communicates with its viewers and that is all service users,
providers and even the organisation. So to be able to use and apply knowledge from this
website suggests that other software packages can be put into action. Therefore, supplying the
internet will be creating further success for health and social care services.
However, these days most common use of internet is to communicate, such as social
network sites, instant messaging and video calling (e.g. Skype), however email is one the
most important communications supply and this is what we will use exclusively in our
workplace. These services are also available on most mobile phones.
We will all have set up our own Email addresses so we are able to send pictures,
documents and files to particular health professionals within our organisation. Emails can be
sent and stored without having to be signed in to the email. But our workplace will introduce
the Intranet, so we can connect with everyone within the organisation. The network which
uses the Internet is called an Intranet and is mostly applied to systems within an
organisation. So we will have the intranet which will keep us connected within the
organisation. This will keep every member of staff and the manager up to date with new
broadcast and help us contact our colleagues instantly, e.g. healthcare professionals
discussing key issues of care on the Intranet forum so only employees within the organisation
can be aware of. This will be our very own private internet which will be restricted outside of
the building. However, email, web search services and file transfer system will still be
available on the Intranet. If we see necessary, then we may supply user confirmation and
passwords so we can access this when off-site.
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This is an image of nurse’s schedule within a health and social care organisation. To make this schedule, there has been use of spreadsheet or Excel. Also information such as schedules of health professionals can generally be viewed on the Intranet within the organisation. http://www.aaisinc.com/database/web/intranet.php
Communicating in Health and Social Care Organisations Unit 1 QFC Level 4Fatima SultanaLCC20123908
3.2
ICT software will benefit every person within our health and social care organisation. It will
be an advantage and profitable for us as care workers and the organisation we work for. It
will also contribute towards the care of the service users and their families.
GP’s can send text messages to patient’s mobile phone to remind them of any
upcoming appointments they may have or sometimes to update any health records, e.g. do
you smoke? Reply back Yes or No. These services help in meeting service user’s individual
needs. So here is the use of instant messaging, which can be sent from our intranet site to a
majority of our patients to keep us up to date with the patient’s records. This is also a way of
communicating with service users. It is important to have good record keeping of our services
users, so we can administer the treatments that we need to make in order to fulfil a patient’s
physical and mental health. Therefore, we must focus on the data collection and recording
systems which will support us in screening and making assessments. This will also be a
benefit for us as care workers to be able to concentrate on and manage statistical data of our
service users. Being able to send reminders by text is also a benefit for us as care workers and
for our organisations quality of service as we will be able to lower DNA (did not attend)
rates.
However, the use of ICT will help in saving time of both service users and
professionals, such as being able to complete health related forms online instead of coming in
to a health care organisation. As well as doing formalities n the internet it can also be done on
the phone, e.g. a service user can make appointments over the phone. This process will save
time and is easier than physically attending to complete procedures.
It’s relevant to carers and the organisation to be aware of how much of a patient’s
information they need and that it is accurate and detailed briefly so there won’t be any further
difficulties in the treatment of any of our patients. We will start using e-forms within our
workplace to admit or make any referrals of patients. This will be forms that will need filling
out on the computer system and so it will be saved into the database automatically. You must
also know that our paper based records will be replaced will the computerised system. This is
because papers files tend to get damaged quickly and many cases lost. So individuals would
not have to worry about having a black pen when it comes to filling in a form. These files can
be saved onto hard drives, pen drives or in emails.
The application of ICT will make it quicker to receive test/blood results quicker and
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also reports/referrals. Service users will be able to get their reports through email, which is a
really quick process other than us sending out letters which take time to get to service users
and cost us. This also promotes that distance is not a major problem when there is ICT access
available. By being able to receive reports, etc by email the service user does not have to be
in the country or at home to receive them. By accessing internet and email they can see them
anywhere. However, this is an advantage for health professionals and organisations as they
don’t have to worry about the service not being close by to be seen. The video messaging
programs such as Skype/messenger have made that process effortless and are free of cost.
Administrative work has become easier due to the fact that ICT has taken control of
communication and other relevant procedures that need doing in health and social care.
Therefore, ICT software’s can also assist us in planning and managing our meetings
with other health professionals and organisations in regards to the care of a particular service
user. Using word processor, we can keep a record of the individuals that have attended the
meeting and those who haven’t. A record can be kept of what targets have been spoken of
and the goals that have been met according to the patient’s treatment. This document can be
saved on a computer file and be viewed by health professionals that it may concern using the
Intranet.
However, all this ICT business means more training for us and more skilled
administrators on our team. But with all this new and efficient systems we will be able to
exchange information, assessments and care plans with other professionals within the
team/care. There are also online journal articles and further information which will be
knowledgeable for all health care professionals. To ensure we do not make any mistakes in
our client’s data’s, we can have document printed and re-checked to avoid any error, so we
will be having accuracy of records. Besides this does not have to be done by a group of health
professionals this can be done by 1 or 2 service providers so the other professionals can carry
on delivering care services, so this is being more efficient. We will also have set up our own
online database, which we can use to get more information on policies of our organisation,
resources, standards, etc, e.g. Social Care Online.
At latest results, health and social care will have increased accountability due to ICT
software’s keeping us up to date and independent in making no strong mistakes in service
users care quality.
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3.3
Despite all the positive points of having ICT software’s installed within our health
and social care organisation, we must not overlook health and safety, data protection
negligence and access to records in health and social care just because we are using
technology. There are legal considerations which must be followed to avoid any further
issues for us as care professionals and the organisation. These considerations are little like
barriers which are applied to avoid impairments, hastiness and many other reasons. These
legal considerations are applied to ensure rules and regulations are followed in order to
provide unlimited care for the service users. So the importances of these legal considerations
are keeping in mind the health and safety of us and our colleagues. However, we must not
disregard data protection as this will affect everyone within the health and social care
organisation as well as own health and safety.
Even though we are switching our paper work to computerised files this may increase
spending more time on computers, which can be an issue for those who may experience
postural and visual complications. Postural problems can be neck pain, back pain and arm
pain due to long hours sitting at desk typing information or assessments. This problem can be
solved if you sit up straight and not slouching, or using aids such as a pillow to support your
back, etc. Long hours at a computer can bring about different behaviour issues in the health
care professional, as searching for files may take long and can be stressful. The functioning
of the brain may be affected due to large amounts of stress. This can even happen when files
are being stored manually. Due to sorting out files into necessary sections is a challenging job
it can be a burden on a professional’s career, in case of any mistakes.
Confidentiality is another clearly worrying responsibility for health care professionals,
as it puts professionals under pressure of not disposing personal/confidential data of service
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users to others unless necessary. This is according to the Data Protection Act 1998. Health
care professional must ensure that they are storing accurate and up to date information of
service users and safely enough so it mustn’t come across any else. The Data Protection Act
1998 sets rules that may be problematic for a care workers career if they knowingly or
unknowingly violate the law. There are a lot of policies, guidance and information about data
management available, which can come on top of some care workers practice (e.g. issues
about disclosure and data sharing with systems such as the Common Assessment
Framework).
However, a health and social care organisation must be able to manage time
appropriately, to certify that high quality care is being given to the service users. Wasting
time can occur if there is too much elaborated information on the service user’s data. As well
as manually noting down a service user’s details and health issues may also cause valuable
time being consumed.
The use of IT has made life in health and social care organisations easier and quicker
and resourcefully a place of good quality care. Due to sufficient information being found
online in regards to health of service users, it has made care services more efficient and
proficient.
16
Communicating in Health and Social Care Organisations Unit 1 QFC Level 4Fatima SultanaLCC20123908
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Communicating in Health and Social Care Organisations Unit 1 QFC Level 4Fatima SultanaLCC20123908
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