Download - CLO: Selection process_Tier2

Customer Loyalty for OrganizationSummit Output

Tier 2 – Selection Process

Problem Description

Companies dont get enough

qualified CVs and proccess

is long

Selection Process

Improvement

Companies are matched

with right EPs faster and easier

Selection Process Improvement

6 weeks matching

plan

Training members to search for candidates

and shortlist better

6 Week Matching

Plan

Step 7 : Match

Step 6 : -Company interview

Step 5 : Short-list candidates

Step 4 : AIESEC interview

Step 3 : EP Screening

Step 2 : TN Global promotion

Step 1 : Signing the contract Understanding the company needs

Timeline that Company sees

Step 7 : Match

Step 6: Company Interview

Step 4: Candidate Short-listing by AIESEC

Step 3: Global promotion for the opportunity

Step 2: Trainee Profiling & definition of job description

Step 1: Signing contract

Day 1

Behind The Scenes Together With the Company

Assess whether the company wants AIESEC to make a pre-

selection of 3-5 CVs or provide many a large shortlist of 10-15

CVs

Communicate the expected visa timeline based on country

preferences

Agree on the channel of communication

Set dates for all meetings and steps leading to match

Communicate the expectations

STEP 1: Signing the contract & Understanding the Company Needs

Day 1


Step 1: Signing the contract & Understanding the Company Needs

Understand the global Supply

Understand the company’s need in terms

of sub-products

Determine the best time company need to pay base on cash flow (Negotiation

bottom-line)

Separate responsibility, what is the responsibility

TN need to fulfill

Confirm the EP profiling by showing the company

example CV

Set expectations for the company based on global

supply

Day 2- Day 14


STEP 2: TN Global Promotion

Meanwhile contact available EP using OP and my@ and contact EPs

that previously applied to your entity

Contact target countries

Create promotion material

Make TN form in [email protected] available

mailto:[email protected]

Day 15 – Day 18

Behind The ScenesTogether With the Company

STEP 3: EP Screening

Go to Interview Process

Approve/Reject candidates

Analyze all the CVs and select the candidates according to criteria most important to the company

(communicated in JQ)

Collect all the CVs (If we don’t have enough qualified CV, make sure to

finish according to timeline)

Category Process Implementation guidance

1. Language

2. Academic Background

3. Professional Background

4. Skills

EF Test &@interview

CV & EP Form

CV, LinkedIn, Reference from previous employmentCV & EP Form

Interview based on what company needs written in JQ

Screening Criteria

Day 19- Day 25


STEP 4: AIESEC Interview for Shortlisting

Send the CV package to Company (Minimum 3 in one package, number

can be variable depending on the company )

Reject/Approve Candidates

Make candidate reports

Interview

Get prepared for interview according to the company's needs

Arrange the interview with candidate

AIESEC Interview Shortlisting Criteria

Category Process Implementation guidance

1. Language

2. Academic Background

3. Professional Background

4. Skills

5. Human Skills

EF Test &@interview

CV & EP Form

CV, LinkedIn, Reference from previous employment

CV, LinkedIn, Reference from previous employment

Interview based on what company needs written in JQ

Day 26 – Day 28

Behind The ScenesTogether With the

Company

STEP 5: Shortlist Candidates

Reject the EP who didn’t pass @ interview and

company short-list

Emphasis on timeline again, and ask result from

company within 3 days

Highlight the candidates who we recommend again

Share shortlist with company

Check whether the candidates align

with other company’s need

Update EP about the process and the timeline (You will

get feedback from company within 3

days)

Day 29 - Day 42


STEP 6: Company interview

Get TN AN & Invitation Letter

Ask for interview result after interview

Remind both company and intern one hour before

interview’s time

Help company prepare ideal interview

Check with the company if they need support for the

interview

Ask the company availability and schedule

interview time slot

Communicate the interview result to

candidate

Remind company and intern one hour before

interview’s time

Send company induction materials to

candidates to help them

Communicate the interview time with

candidates ( bookme.com)

Get EP AN

Step 7 : Match

Congratulations! You have just matched a TN in 6 weeks.

Selection Process – MC Implementation

iGIPUse the Selection Process Tracking Tool (see the example in this presentation)

Educate members about:

- Revised selection process

- Global Supply & Demand

- Matching tools : Opportunity Portal, myaiesec.net, AFT

- using the selection process tracking tool

Specify 2 LC-s piloting Selection Process and start working with them directly to ensure good implementation, then showcase results to other LCs

Launch a national campaign to drive implementation

TMNational Conferences aligned with CLO strategy – and specifically education about Selection standards

Education on ‘Selection’ to iGIP department members

Selection Process coaching

Solution 1 – LC Implementation

iGIPUse the Selection Process Tracking Tool (see the example in this presentation)

Educate LC members according to MC guidelines about:

- Revised selection process

- Global Supply & Demand

- Matching tools : Opportunity Portal, myaiesec.net, AFT

- using the selection process tracking tool

Follow the national campaign for implementing selection standards

TMLocal education on ‘Selection’ to iGIP department members (together with iGIP)

Allocate right profile of people (HR background, experience in selection) to iGIP department for Accounts Delivery specifically

How to track new process ?

Contract Sign Date

Step1(Day1)

Step2(Day 2-

14)

Step3(Day 15-

18)

Step4(Day19-

25)

Step5(Day26-

28)

Step6(Day29-

42) Step7

TN: example,If you are

in 22nd Novembe

r:

1st November 2013

done Not done Not done X (meaning we should be here according to timeline, but LCs didn’t do previous steps !)

TN2

TN3

Overall Timeline

Update Education

cycle with CLO output

Allocate all partners with one account

manager; explain JD and

coach the account

managers

Set timeline and goals how to upscale for

account management

Select 2 LC-s to pilto

Selection Process

Impsovement; track them

weekly

Regular webinars based on education

cycle to keep members

confidence high

Create Customer

Centric Culture by involve this

in national conferences and awards

Track your members on regular bases via national

CRM