Claudia CifuentesAdaliz

Language Barrier: 40% speak little or no English, limiting employment opportunities.

Limited Education: 50% of adults lack a high school diploma. 70% lack post secondary education.

Our Families Face Complex Challenges

Unemployment: 16% unemployment in the communities we serve

Banking: 50% of households have no bank accounts

Poverty: 50% of our households are low-income. 1 in 3 households make less than $25,000 a year

Savings: 50% of our clients have no savings and no financial cushion for emergencies

Social Capital: lack of personal & professional networks make it hard to meet life challenges & find work

The Mission of CONNECT

Financial Education &

Services

EmploymentSkill

Development

Income & Housing Stabilization

One-on-OneCoaching

& Peer Networks

To integrate resources to address the community’s needs in one central and supportive location while nurturing social networks to provide the “glue” for each individual’s journey toward economic security

INSERT CONNECT THEORY OF CHANGE

Claudia Cifuentes

First came to CONNECT for financial coaching.

Enrolled in financial workshops and enrolled in the family self-sufficiency savings program

Re-enrolled in Bunker Hill college and graduated with an Associates in Accounting

“The biggest lesson that I have learned is to never give up. That no matter how hard things may seem, there is always a way forward.”

Adaliz

Increased her credit score by 50 points through budgeting for paying off debt

Will transfer to UMass Boston to complete her Bachelor’s and is actively saving for her son’s education

Building CONNECTFor Lasting Impact

BUILD OFF WHAT WE KNOW IS WORKING:

Clients that access multiples services are more likely to achieve positive change in key financial outcomes…

Success is: An increased number of CONNECT clients are bundling services

# of services accessed by participants

% with a key outcome

1 12.9%

2 36.5%

3 70.4%

% with net income going

up

% with net worth going up

% with FICO credit score

going up10.8% 9.4% 5.8%

36.5% 24.1% 6.6%

51.9% 25.9% 18.5%

BUILD OFF WHAT WE KNOW IS WORKING:

Peer Support programming multiplies impact!

Success is: Expand opportunities to access peer support programming

1 Service 2 Services 3+ Services 1 Service (NA) 2 Services 3+ ServicesCoaching Only Success Team Participants

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

18%

36%

70%

90% 88%

Share of Coached Clients Achieving Major Outcome with vs. without Success Team

Net IncomeNet WorthCredit Score

MARISSA GUANANJA @mguananja mguananja@tndinc.org

Director, CONNECT @CONNECT_mass

The Neighborhood Developers @TND_inc