©2004 NATIONAL EMERGENCY NUMBER ASSOCIATION
“Citizen-to-Government” Emergency Communications
Robert L. Martin, MPC
NENA Executive Director
2©2004
NENA is the Voice of 9-1-1 Mission Statement:
“To foster the technological advancement, availability and implementation of a universal emergency telephone number system.”
A 501(c)(3) non-profit organization established in 1982, NENA is the only educational organization dedicated solely to the study, advancement and implementation of 9-1-1. The protection of human life, the preservation of property and the maintenance of general community security are among NENA's objectives.
3©2004
9-1-1
Citizens
Resources
More than a “Citizen-to-Government” connection, 9-1-1 provides access to
resources and information for all.
Most successfulpublic awareness
campaign ever
We need smarter,not just faster
response!
4©2004
5©2004
Whatcha need? Where are ya? We’ll be there!
vs.
ANI/ALIAdvanced GISSelective routersCADIP-enabled PSAPVoice & Data
6©2004
Whatcha need? Where are ya? We’ll be there!
vs.
Emergency DispatchersStructured Call-takingStandards & ProtocolsPriority ResponseData-enabled “smarts”Scene/responder safety
7©2004
What issues face 9-1-1 now? Get the right information to the right place
Enable smart decision-making and instruction
Allocate appropriate resources—send the right thing, at the right time, in the right way
Ensure voice and data security
Ensure standardized open architecture with full technical functionality and flexibility
9-1-1 anytime, anywhere, from any device
8©2004
Technical, Policy, and Operational/Educational
9©2004
NG E9-1-1 Program Objectives
• Establish an open and unified “voice of collective reason” to enable positive change
• Ensure accessibility, compatibility, and interoperability
• Create agendas, set priorities and budgets, establish time-frames and verify milestones
• Identify, pursue, and encourage funding andcost-recovery
10©2004
• Public-private partnerships within the industry
• Involve NENA committee members, elected leadership, and staff
• Involve appropriate industry standards organizations (ANSI, ESIF, etc.)
• International collaboration (ETSI, EENA, etc.)
• Make recommendations for migratory and long-term new development work
NG E9-1-1 Program Objectives
11©2004
Add Your Voice to “The Voice of 9-1-1”
NENA’s leadership team represents the diverse NENA membership, and collectively, the 9-1-1 industry. NENA is an organization dedicated to saving lives through the improvement of 9-1-1 services in North America and beyond…
We bring:Value to our industryValue to our membersValue to our organization
www.nena.org
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