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Cisco Services Portfolio Selcuk Cetinel Solutions Executive, Cisco Services
October 10, 2012
Cisco Public 2 © 2011 Cisco and/or its affiliates. All rights reserved.
• Business and IT Challenges
• How Cisco Services Can Help
Journey from Architectural Vision to Business Solutions
The Cisco Smart Services Difference
• Services to Support Business Outcomes
Align Business and IT Strategy
Improve Operational Efficiency
Increase Business Agility
Drive Business Innovation
• Why Cisco Services?
• Mobility Globally mobile data will increase 39 times from 2009 to 2014
• Cloud and Virtualization More than 25% of software likely purchased on a hosted basis over the next 5 years
• Video Within three years, 91% of all consumer internet traffic will be video
Today, 50% of all Cisco IT network traffic is video
Devices Connected to the Network,
ONE TRILLION There Will Be
up from 35 BILLION in 2010
2013
Cisco IBSG
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Align Business and IT Strategy
Envision IT Architecture
Source: Cisco Services, Bain & Co
Cisco Smart Services Capabilities
Business and Technology
Strategy Alignment
Business Value Justification
End-to-End
Architectural Plan
Technology Strategy,
Architecture & Design
Network Assessment
Security Assessment
Technology Readiness
Assessment
Business
Process Design
Align Business and IT Strategy
Align Business and IT Strategy
Envision IT Architecture
Improve Operational Efficiency
Optimize Infrastructure
Average Reduction in IT Costs with Optimized Network Infrastructure
20%
Source: Cisco Services, Bain & Co
25 years’ networking innovation
and leadership
50 million installed devices
6 million annual customer interactions
90,000+ technical documents
CISCO DEEP KNOWLEDGE BASE
Services that have Automated Software-enabled Capabilities
…which collect Network Diagnostic Data
…which is analyzed and compared to Cisco’s Deep Knowledge Base
…to provide Actionable Insight
Co
re P
ack
ag
es
A
S D
eli
ve
rab
les
Security Threat Notification
Installed Base Management
Assis
ted
A
uto
mate
d
Service Delivery Commitments
SR/Case Management
Standardized SLA’s
Tech Support Ops Management
Security IntelliShield Alerts
Inventory Collection, Reporting & Analysis
Foundational Technical Support
OS & Software Updates
Advanced Hardware
Replacement
Online Technical Resources
24x7 TAC
Network Optimization Service
RMS
NOS with Smart Analytics
Remote Management Services
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• Manage and automate remote support operations for their global data center expansion
CHALLENGE
• SMARTnet with Smart Call Home
• Enhance proactive monitoring of critical networks to ease network administration
• Provide continual device, diagnostics, alerts and remedial advice
CISCO SOLUTION
Speed ROI Reduced incident resolution time by up to three hours
ROI estimated at 10–15% over outsourced service
Stability Increased network stability and uptime delivering utilities to millions of customers
Simplify IT Infrastructure
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• Required comprehensive solution across technology and network management services to ensure QoS, ROI, scalability
CHALLENGE
• Remote Management Services
• Global project management, planning, design, implementation, and remote management
CISCO SOLUTION
Stability Reduce Costs Gained highly reliable performance, control and high quality
Retained network control without hiring additional resources
Reduce Costs
Align Business and IT Strategy
Envision IT Architecture
Improve Operational Efficiency
Optimize Infrastructure
Increase Business Agility
Enable Architectures
Source: Cisco Services, Bain & Co
Average Reduction in IT Costs with Optimized Network Infrastructure
20%
Data Center/ Virtualization
• Consolidation
• Virtualization
• Automation
• Cloud
• TelePresence
• Business Video
• Virtual Conferencing
• Customer Care
• IP Communications
• Routing and Switching
• Security
• Mobility
• Energy Management
• Application Performance
Collaboration Borderless Networks
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• Educate next-generation of global leaders
• Enable collaboration within and outside university
• Streamline day-to-day university operations
CHALLENGE
• Collaboration planning, design and implementation services
• Collaboration tools for real-time, face-to-face interaction and community building
• Unified Communications for voice, unified messaging and contact centers
CISCO SOLUTION
Reduce Cost Annual savings of US $2.5 million
Innovate Anytime, anywhere collaboration
Extend Market Extended interactive classroom experience around the world
Collaboration in the Classroom And Beyond
Improve Team, Partner and Customer Experience
Cisco Smart Services Capabilities
Product and
Solution Support
Network
Performance Analytics
Network Peer and
Industry Benchmarking
Architecture
Operations Assessment
Architecture Optimization
Remote Monitoring, Diagnostics and
Alerts
Architecture
and Deployment
Migration
Integration
Business and Architecture Strategy
Alignment
Architecture
Planning and Design
Architecture and
Technology Assessment
Facilities
Planning and Design
Architecture Security
Architecture
Design Validation
Plan Build Run
Increase Business Agility
Align Business and IT Strategy
Envision IT Architecture
Improve Operational Efficiency
Optimize Infrastructure
Increase Business Agility
Enable Architectures
Three-Year Growth Higher Than Peers When Using IT to Transform Business
35%
Source: Cisco Services, Bain & Co
Drive Business Innovation
Implement Solutions
Average Reduction in IT Costs with Optimized Network Infrastructure
20%
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• Connect 207 public schools to the data center, the Internet, and each other
• Deploy education solutions for developing world-class learners
• Improve learning environment and quality instruction
CHALLENGE
• Network, IP telephony data center planning and design services and products
• Partner with Gold Certified Partner, Etisalat, for system integration
• Connect 300+ schools for student-centric, technology-based learning environment
CISCO SOLUTION
Strengthen Industry-Specific Processes
Rapid deployment in time for start of school year
Enhance learning and reduce travel
Productivity Innovate Time to Market Connected learning environment
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One Common Infrastructure
Enabling, Managing, and Operating a Smart+Connected Community
Within 20 years, a city of 5 million can drive
Source: Connecting Cities: Achieving Sustainability Through Innovation Nicola Villa and Wolfgang Wagener, Cisco IBSG
City
Revenues
+$15B
Energy
Efficiency
+30%
New jobs
375,000
GDP
Growth
9.5%
The Benefits of Communities
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Solutions that support clinical care unbounded by distance, physical location, or setting
Care-at-a-
Distance
Comprehensive healthcare IT infrastructure solutions that enable security, reliability, and regulatory compliance
Healthcare
Technology
Foundations
Services that enable hospitals to reduce capital and operating expenses of their facilities
Smart Healthcare
Facilities
Solutions that optimize imaging workflow and image access
Connected
Imaging
Solutions that streamline workflows and improve communication among clinicians
Clinical Workflow
Using the network as a platform, the Cisco HealthPresence solution combines high-definition video, advanced audio, and patient medical data to create an environment similar to what most people experience when they visit their doctor or health specialist.
Business
value
Increased convenience and access to healthcare for patients
Optimizes the use of scarce expert resources while containing costs and offering a live, “face-to-face visit” experience
Offers the ability to augment and optimize the capacity and reach of care-delivery systems in a patient-friendly and convenient way
Attendant places
call to a remote doctor with a single touch
Medical instruments provide vitals
Patient in a remote area needs to see a
doctor
Local attendant (a licensed healthcare professional) places patient at Cisco
HealthPresence unit
Remote doctor sees patient in high-def
video and views data from medical devices in streaming video
Treat the “worried well” and the uninsured
Use a distance visit to renew prescriptions or periodically check on patients with chronic illnesses, especially in nursing homes
Mobile units, within a motor vehicle, are also possible, for roving care
Drugstores and other retailers can expand their services to include more sophisticated wellness and healthcare services
Patients
Aged 16 to 75+
51% male, 49% female
Remote clinic experience for patients with non-life-threatening illnesses and injuries
Patient Results
99% 95% 93% Were satisfied with the
experience
Felt the visit
was confidential
Would recommend
the service
Cisco LifeConnections Health Center in San Jose provides an alternative to in-person doctor visits for employees in Research Triangle Park, North Carolina
UHG coordinated administrative process (scheduling, payments, coordination of benefits, network availability of clinical services)
Patient Results
97% 98% 90% Were able to communicate effectively with healthcare professionals using the service
Were comfortable using the technology
Would recommend the service
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 27
Cisco can help transform the way justice is delivered by connecting the key
players in the judicial cycle
Law Enforcement Courts Corrections
Customer Reference Architecture
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Consulting Partners
Influence Solutions
Technology Partners
Create Solutions
Services Partners
Manage Solutions
Resale Partners
Provide Solutions
• Products and Services
• Local focus
• Industry focus
• Managed Services
• Professional Services
• Outsourcing Options
• Cloud Services (XaaS)
• Architectures
• Validated Designs
• Joint Solutions
• Simplifying Adoptions of New Technologies
• Business Process
• Aligned Architectures
• Specialist Consultants
Gain the Combined Expertise of Cisco and Our Partners
Cisco + Partners = Largest Collection of Certified IP Experts
Cisco • 11,800+ Services Employees,
180+ Countries
• 19 facilities, 17+ languages
• 90K+ technical docs
• 600+ best practices
• Web Support: 77% solved online, 2.5M+ visitors/monthly
Partners • ~50,000 authorized, 19,000+
• specialized
• 150+ distribution partners
• 84,000+ certified partner employees
• 4.65 satisfaction partner delivered support
Changing a City, a Country, the World Changing a City, a Country, the World
Enhanced quality of life for citizens
Social Sustainability
Continuous job & business growth
Economic Sustainability
Protecting the World for future generations
Environmental Sustainability
For More Information
www.cisco.com/go/services
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