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Cherry Doors LTD
Chett
Client Handbook
June 2007
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Introduction Welcome to Chett. We are a small company that runs two homes giving daily care to nine people, five in one residence and four in the other residence. We strive, at Chett, to ensure that our clients live typical daily lives within their own community just like all other residents of Powell River. They help to look after their homes, they do their own shopping (with some assistance if needed), they go out for coffee, form friendships and lead fairly active social lives together. They join with many community groups of which they have become significant and productive members. Chett works closely with Community Living British Columbia (CLBC), with the local licensing office and with Vancouver Coastal Health in order to make sure we
follow all the right rules and regulations. Chett has up to six staff members at each home who give care and support to the residents every day and every night. Each house also has a supervisor who makes sure the residents get the best possible care and works closely with the owner and administrator of Chett.
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What is this handbook for?
◊ This handbook has information in it that you need to know.
◊ This book tells you about all the rules we need to follow to make sure you are cared for in the very best way.
◊ This book tells you how we can help you to think about, talk about and then plan all the things you need to make up your mind about such as:
◊ things you want to do ◊ places you want to go ◊ people you’d like to spend time with. ◊ This handbook helps us to tell you all about us in a way that is respectful to you in words you will understand. A staff person will be happy to help you with anything you don’t understand.
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◊ A copy of this book is yours to keep and staff will keep a copy in case you lose yours.
What help will you get from Chett staff?
◊ We’ll help you
get around in your
community safely.
◊ We’ll help you to tell people
what you want them to know, if
you need it.
◊ We’ll help you to keep
doing the things you like to do and
to learn new activities you‘d like
to try.
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◊ We’ll make sure you have ways to
tell us or show us how you feel
about the way we look after
you.
◊ We will make sure that all
of our staff are trained to keep
you safe, healthy and happy.
◊ We’ll do our best to change something
for you if we see it isn’t helping you or
making you feel good.
( RIGHT TO LEGAL REPRESENTATION)
What we will do if you get into trouble?
Sometimes a person can get into trouble
and he or she might need to talk to
the police. Sometimes they even
have to find a lawyer or go to court
and talk to a judge. If this happens to
you, you can:
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◊ Talk to a staff member or
to your supervisor and
he/she will make sure you
get the right help .
◊ We can help you tell your family all about it.
We can also tell someone at
Community Living about it if you want to talk to
someone there.
◊ If you need it, we can also show you
how to find a lawyer to tell you all the things you
need to know about fixing your problem.
◊ We will continue to support you
through all the things you are asked to do and say
until your problem is fixed.
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INFORMED CONSENT
Sometimes we may ask you to give us some
personal and private information about yourself.
This is so we can:
◊ make sure you are safe and as healthy as you can
be.
◊ understand
when and why you might be feeling
sick or angry or sad or scared.
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◊ learn what we can do to make you feel better faster
in the most comfortable way.
We will not collect or use any information about
you unless you say it is alright with you. We will
explain to you what information we might want to
see or use and then ask you to sign your name on a
form. This form will say :
◊ that you agree to let us collect
and use information about you whenever we need to
◊and only use
information about you if and when it is appropriate
(in your best interests) to do so.
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◊ that you really do understand
what the form says, and that we have done our best to
make sure that you are not confused or unsure about
what it is asking you to do.
◊ that we will keep your information
very private and not leave it out for people to see who
don’t look after you. It will be locked away safely.
You will be able to look at all the information we
have about you any time you ask. We will read it
to you if you need us to and explain anything you
might not understand.
Some information we might need or ask you for
includes:
◊ your name , age, height and weight
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◊ a short story of your life
◊ any personal care note that we write
down
◊ pictures or videos with you in them
You can say
“yes” or“no” if we ask you to sign this form. You
are the only one who can decide this answer and
we will listen to you and follow your decision.
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Release of Information
We might ask you if we can share some
information about you with other people once in a
while. This is only because we don’t always know all
the answers to what you need when
you are sick, or scared or sad about something.
Your doctor, dentist and sometimes a counselor
and even your worker at your day program might be
able to give you some extra help when you need it.
We will ask you to sign a form that says you agree to
let us show some of your information to one or more
of these people. You don’t HAVE to sign it. We will
try our best to explain why we need it but it is only
up to you to decide if you think it is an idea that is
good for you. Every year we will ask you about this
again to make sure you get lots of chances to think
about your answer and be sure about it.
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Complaints and Problems
If something happens at home that bothers you or
upsets you, we want you to be able to fix that and feel
better quickly. If you are unhappy with another
resident or a staff person, it is best to find a way to
talk to them and get back to being friends.
We will listen to you and help you to get an
answer to your complaint as soon as possible. We
have some ways you can do this :
◊ tell a staff person about it and ask him or her to
help you fix it. If it is a staff person you are upset
with, tell a different staff person or tell your
supervisor.
◊ If your complaint is with someone outside your
home, tell a staff person or your supervisor about it
and he or she will help you to fix the problem by
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talking with that person or talking with someone else
who looks after that person.
◊ You can have us write your
complaint down for you on a form. This way we will
remember all the facts and make sure we do
everything we can to support you through to an
answer that works for you.
Advocacy
Chett is very interested in supporting your personal interests and your life goals. The skills and interests you have can be used everyday by you and by others to improve your social and personal life. What can we do to help you to use your skills and talents:
◊ We will assist you in finding all the programs and
services your community has to offer to you that
interest you both personally and socially.
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◊We will set-up and help you to
organize a complete personal plan for
each year of your life so that you have goals to reach
for, skills to improve upon and activities to keep you
busy.
◊We will arrange any transportation you need in
order to attend your activities, functions and daily
programs.
◊We will help you with goals you have set for
yourself in other community programs outside the
home.
◊ We will assist you with any daily skills
you may find too hard to do by yourself.
Living At Chett- Basic Services
At Chett, you will be offered a home that includes
respectful and conscientious care 24 hours a day.
Staff members are trained to understand what to do in
situations involving :
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◊ Giving medications
◊Offering respectful and thorough
personal care daily
◊Preparing
meals daily, modifying ( cutting up, mincing,
pureeing) these meals for each resident as needed.
◊Cleaning,
maintaining and making the home comfortable for
each resident.
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◊Socializing
with the residents and helping with goals, plans,
activities and exercise.
◊Documenting all important issues,
information and concerns regarding clients and other
staff in a professional, respectful manner.
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