Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations, and veterinary practices, in order to generate superior returns for our investors, opportunities for our employees, and well-being for members of the community.”
Chadwick, Inc.: The Balanced ScorecardNorwalk Division
Financial
Goals
Measures
Improve/MaintainProfitability
ROCE
IncreaseRevenues
Sales
Customer
Goals
Measures
Expand MarketShare
Market share
Satisfy,Identify UnmetCustomer Needs
% of return Customers
Internal Business Processes
Goals
Measures
Develop NewCompounds
# of products in development
Maintain/Improve upon Development & Manufacturing
Cost of goods
Time to market
# of defects
Learning and GrowthGoals MeasuresImprove $ spent on trainingEmployee Skills
Develop # of new drugNew Compounds applications
Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for
Chadwick, Inc.: The Balanced Scorecard
Norwalk Division
human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations and veterinary
practices, in order to generate superior returns for our investors, opportunities for our employees, and well- being for members of the community.”
Internal Business Processes Goals Measures Develop New # of products in Compounds development
Maintain/Improve Cost of goods Upon Development time to market & Manufacturing # of
defects Efficiencies
Learning and Growth Goals Measures Improve $ spent on training Employee Skills
Develop # of new drug New Compounds applications
Customer Goals Measures Expand Market Market share
Share Satisfy, Identify Unmet % of return Customer Needs customers
Financial Goa ls Measures
Improve/ ROCE Maintain Profitability
Increase Sales Revenues
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