SAP NetWeaver PI Monitoring using
SAP Solution Manager
Silviya Terzieva, Alexander Bundschuh, SAP NetWeaver PI Product Management
21st of March 2013
© 2013 SAP AG. All rights reserved. 2
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
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kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
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Legal disclaimer
© 2013 SAP AG. All rights reserved. 3
Agenda
Central PI Monitoring with SAP Solution Manager
Overview
Monitoring Dashboards
Central User-Defined Message Search
Message Alerting
Lab Preview - Message Flow Monitor with SAP Solution Manager
Summary & Availability
© 2013 SAP AG. All rights reserved. 4
Agenda
Central PI Monitoring with SAP Solution Manager
Overview
Monitoring Dashboards
Central User-Defined Message Search
Message Alerting
Lab Preview - Message Flow Monitor with SAP Solution Manager
Summary & Availability
© 2013 SAP AG. All rights reserved. 5
SAP Solution Manager SAP NetWeaver PI Monitoring is part of Application Operations
Technical Monitoring and Alerting
Single infrastructure for monitoring and alerting of SAP & non-SAP components System, Database and Host Monitoring
End User Experience Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Interface and Connection Monitoring
Technical Analytics
From technical reporting to management reporting, out-of-the-box
Technical Administration
Optimize active management of your IT and application landscape
Root Cause Analysis
Analyze issues in heterogeneous landscapes, ensure compliant configuration
and reliable handling of technical and business exceptions
Data Volume Management
Manage data growth and data reduction measures in your landscape
© 2013 SAP AG. All rights reserved. 6
Central Monitoring
Local Monitoring
~
2007
~
2010
~
2011
~
2012
NWA
RWB
SAP
Solution
Manager
SAP
Operational
Process
Intelligence
CCMS
Technical Admin IT Support Application Support LoB Business
User
SAP NetWeaver PI Monitoring Evolution
© 2013 SAP AG. All rights reserved. 7
Central PI Monitoring with SAP Solution Manager Requirements & Motivation
Growing PI landscape complexity and distribution of
component in the landscape requires a central
monitoring approach and ability to monitor multiple PI
Domains.
Reduce the TCO by simplification of the operations
processes e.g. providing one central entry point
combining monitors for PI overall status with drill-down
options up to host level. Target persona are IT staff.
Enable tight integration with: – System Monitoring and Root Cause Analysis
– Alerting Infrastructure
– Notification- / Incident Management
Relieve productive systems from individual monitoring
activities by a central collection of monitoring data
Reduce the time – For regular system health checks
– For hand-over procedures
– From incident detection to root cause
© 2013 SAP AG. All rights reserved. 8
Central PI Monitoring with SAP Solution Manager Requirements & Motivation
How much time and manual effort would you need to answer these questions?
What's the overall status of all PI components of the productive PI domain? Do you have
issues in the underlying technical systems?
What's the error trend for your business critical interfaces?
Which are the most prominent errors this year? Did these errors occur in the last 7 days?
At what point in time during the day do these errors typically occur?
What is the message backlog today? Is there a relation between the message backlog and
the overall message volume?
Business department calls you and wants to know if and since when messages stuck for
their business critical interface? On which PI components did those messages fail?
How many communication channels do have an issue and which are the relevant local
monitors?
On which PI components do you have most error messages and which interfaces are
affected?
How many messages have been received this month via communication channel "xyz"?
Did we process a message for ‘CustomerNr = 12345’ and ‘MaterialNr = 46344’ this week
and what is its status?
© 2013 SAP AG. All rights reserved. 9
Central PI Monitoring with SAP Solution Manager Typical Landscape
File
System
SOAP
Backend
JDBC DB
JMS
System
Decentral
Adapter
Engine A
Decentral
Adapter
Engine B
ABAP
Proxy A
Decentral
Adapter
Engine C
ABAP
Proxy C
ABAP
Proxy B
IDoc
Backend
System
Integration
Server
© 2013 SAP AG. All rights reserved. 10
Agenda
Central PI Monitoring with SAP Solution Manager
– Overview
– Monitoring Dashboards
– Central User-Defined Message Search
– Message Alerting
Lab Preview - Message Flow Monitor with SAP Solution Manager
Summary & Availability
© 2013 SAP AG. All rights reserved. 11
Central PI Monitoring with SAP Solution Manager PI Domain Overview
Central entry-point to
monitor multiple PI
domains
Access to PI Monitoring
applications
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Central PI Monitoring with SAP Solution Manager Overview Monitor
All relevant monitoring and alert information
propagated to a central dashboard
Drill-down to display status
information for individual
runtime components
(e.g., Integration Server)
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Central PI Monitoring with SAP Solution Manager Message Monitor with Trend Analysis
Analysis of message error, backlog trends
and root-cause including a historical view
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Central PI Monitoring with SAP Solution Manager Overview Monitor Integrated with System Monitoring
Drill-down to system monitoring metrics to check technical
system, application instance, hosts and database availability,
performance, configuration, exceptions
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Central PI Monitoring with SAP Solution Manager Alert Inbox
Navigation from Monitoring to the
central alert inbox and display
respective alerts and root-cause
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Central PI Monitoring with SAP Solution Manager Component Monitor
Central view on availability and self-
test status of all PI components
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Central PI Monitoring with SAP Solution Manager Channel Monitor
Central view on availability
of all channels of different
adapter engines
Channel Details and Short-
Log per server node
Context sensitive navigation
to further monitors Start/stop/ping of channels
© 2013 SAP AG. All rights reserved. 18
Central PI Monitoring with SAP Solution Manager Integration into Incident and Notification Management
Monitoring context is
automatically filled
Create incident tickets or notifications
(email, SMS) from any place
© 2013 SAP AG. All rights reserved. 19
Agenda
Central PI Monitoring with SAP Solution Manager
– Overview
– Monitoring Dashboards
– Central User-Defined Message Search
– Message Alerting
Lab Preview - Message Flow Monitor with SAP Solution Manager
Summary & Availability
© 2013 SAP AG. All rights reserved. 20
Central PI Monitoring with SAP Solution Manager Central User Defined Message Search
1. Select PI Domain
2. Launch Message Search
3. Select runtime components
4. Maintain search attributes and values 5. Execute Search
© 2013 SAP AG. All rights reserved. 21
Central PI Monitoring with SAP Solution Manager Central User Defined Message Search
1. Select any indexed
interface
2. Select any indexed
attribute of that interface
and add it
3. Enter attribute value (s)
© 2013 SAP AG. All rights reserved. 22
Central PI Monitoring with SAP Solution Manager Central User Defined Message Search
Number of found messages
per runtime component
List of individual messages
and payload attributes
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Context-Sensitive navigation to
the local NWA Message Monitor
Central PI Monitoring with SAP Solution Manager Central User Defined Message Search
© 2013 SAP AG. All rights reserved. 24
Agenda
Central PI Monitoring with SAP Solution Manager
– Overview
– Monitoring Dashboards
– Central User-Defined Message Search
– Message Alerting
Lab Preview - Message Flow Monitor with SAP Solution Manager
Summary & Availability
© 2013 SAP AG. All rights reserved. 25
Central PI Monitoring with SAP Solution Manager Message Alerting - Overview
Configuration
Transparent and consistent configuration by using existing Directory objects
Dedicated configuration UIs in NetWeaver Administrator (NWA) and Integration Directory
Alert Rule objects are transportable as any other Directory objects
Filtering of failed messages upon status details (groups)
Default configuration settings / default alert rule
Consistency checks per alert rule and across alert rules
Supported Consumers
Alert Representation in SAP Solution Manager 7.1 SP3
– Aggregated alert view or individual alert view prevent inbox flooding
– Option to suppress alert creation until / for x hours
– Tight integration with Service Desk Management and Notification Management
Local email generator solution
Supporting any consumer solutions by publishing all relevant APIs (based on JMS
standard)
Supporting multiple consumers at the same time
© 2013 SAP AG. All rights reserved. 26
Rule1 = Sales Order Mgt.
….
Rule2 = Material Master
….
dAE1 dAE2
DIR / NWA
cAE
Runtime
Master Queue
Queue – Consumer XYZ
Queue – Consumer SolMan
Queue – Consumer …
Bg.Job
SolMan
Configuration
Rule1 -> Notification settings
Rule2 -> Notification settings
DP
C
Alert Inbox
Rule1 = 100Msgs failed (10…; 90…)
-> 10:00am = 10 (2…; 8…)
-> 10:05am = 90 (90…)
Rule2 = 10Msgs failed (7
Rec.Determ.)
-> 09:00am = 5 (5 Rec.Determ.)
-> 09:05am = 2 (2 Rec.Determ.)
Configuration
Activation
ABAP
Proxy A
PI Domain XYZ
Agelet
Diagn. Agent
1. Central Alert Rule configuration
2. Consumer actively
registers to alert rules
3. Configuration gets distributed
to runtime components
4. Failed message is checked against
local configuration and is written into
consumer-specific queue
5. Consumer collects alert events
and writes into his own persistency
Central PI Monitoring with SAP Solution Manager Message Alerting - Architecture
© 2013 SAP AG. All rights reserved. 27
SAP Solution Manager
- Robomate -
SAP NW PI
- NWA -
1. Create alert rule
2. Detail alert rule
3. Activate alert rule
Step 1
1. Alert rule gets activated
and deployed on relevant
runtime components
Step 3
1. Select alert rule
2. Maintain recipient details
3. Register as consumer
4. Perform autoconfiguration
Step 2
Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration Steps at a Glance
© 2013 SAP AG. All rights reserved. 28
Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration in NWA
1. Create Alert Rule in NWA
2. Maintain general settings
3. Assign Directory objects as
Message Header Filters
4. Select relevant Runtime Components
5. Select relevant Status Details
© 2013 SAP AG. All rights reserved. 29
Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration in Directory
Selected Status Details /
Runtime Components
Assigned Directory Objects
List of Alert Rules
© 2013 SAP AG. All rights reserved. 30
Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration for Integration Flows
1. Assign Alert Rule to
Integration Flow
2. Add Consumer to Alert Rule
(for local email notification)
© 2013 SAP AG. All rights reserved. 31
1. PI Monitoring
configuration
2. Configuration of Message Alerting
3. Set of alert rules as defined in PI
NWA to which Solution Manager can
register as consumer
Central PI Monitoring with SAP Solution Manager Message Alerting – Configuration in Solution Manager
© 2013 SAP AG. All rights reserved. 32
Central PI Monitoring with SAP Solution Manager Message Alerting – Alert Inbox
Navigation from Overview Monitoring
to the central alert inbox
Example Message Alert
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Central PI Monitoring with SAP Solution Manager Message Alerting – Alert Inbox
Example Message Alert
Exception Details
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Central PI Monitoring with SAP Solution Manager Alert Inbox for technical and message-related alerts
Pre-defined POWL queries per category
and per monitored object type
Several personalization
capabilities for content
and look-and-feel
Number of
occurrences per
alert type
Status, processor and
comments to track status
of alert group
Incident Ticket ID and status
directly in alert inbox
© 2013 SAP AG. All rights reserved. 35
Central PI Monitoring with SAP Solution Manager Message Alerting – Email Notification
Aggregated information on:
-Number of failed messages
-Alert rule name
-Affected runtime component
-Root cause
Navigation options
Message details incl. UDS
attributes
© 2013 SAP AG. All rights reserved. 36
Agenda
Central PI Monitoring with SAP Solution Manager
– Overview
– Monitoring Dashboards
– Central User-Defined Message Search
– Message Alerting
Lab Preview - Message Flow Monitor with SAP Solution Manager
Summary & Availability
© 2013 SAP AG. All rights reserved. 37
PLANNED INNOVATIONS
Central, end-to-end integration visibility into the correct closure of business transactions with your partners.
Capture the business context and get involved into error resolution via object- and user specific views.
Measure business SLAs, such as end-to-end processing times, error ratio, volumes, etc.
This is the current state of planning and may be changed by SAP at any time.
• Targeted at IT & application support and business power
users
• Monitoring information along the integration layers of the
message exchange
• Show relevant payload data in the monitoring overview,
such as EDI number, order number, etc.
• Provide summarized information for the most common
B2B related issues, such as flows with highest error ratio,
most overdue acknowledgements, etc.
• Integration with other functionality of SAP such as alerting,
incident, and notification management
• Discover integration flows in your landscape including
processing within SAP NetWeaver PI, SAP backend
system layers, and SAP Information Interchange
• Target release for the first version: SAP NetWeaver PI
7.31 SP7, and SAP Solution Manager 7.1 SP10.
Message Flow Monitor in SAP Solution Manager Outlook on a planned innovation
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Business-user friendly
Message Flows representation
Personalized
views & content
KPIs with historical values
Flow instances with their
processing status
Flow instance steps
Integration with Alert
Infrastructure and Service
Desk functionality
Related flows (conversations or business transactions
such as functional or application acknowledgements)
can be linked via ‘mapping rules’
SLAs can be defined for
measuring specific KPIs
that can result in alerts
© 2013 SAP AG. All rights reserved. 47
Agenda
Central PI Monitoring with SAP Solution Manager
Overview
Monitoring Dashboards
Central User-Defined Message Search
Message Alerting
Lab Preview - Message Flow Monitor with SAP Solution Manager
Summary & Availability
© 2013 SAP AG. All rights reserved. 48
Central PI Monitoring with SAP Solution Manager Availability
Central PI Monitoring supported with
– SAP NW PI 7.11, SP06
– SAP Solution Manager 7.1, SP2
Central User-Defined Message Search supported with
– SAP NW PI 7.31, any SP
– SAP Solution Manager 7.1, SP3
Component-Based Message Alerting supported with
– SAP NW PI Release 7.31, any SP
– SAP Solution Manager 7.1, SP5
Message Flow Monitor planned for
– SAP NW PI Release 7.31, SP7
– SAP Solution Manager 7.1, SP10
Source for further information: http://wiki.sdn.sap.com/wiki/display/TechOps/PiMon_Home
© 2013 SAP AG. All rights reserved. 49
Central PI Monitoring with SAP Solution Manager Key Take-Aways
Highlights
An out-of-the-box solution with default configuration
template
Centralized monitoring, root-cause identification &
analysis for entire SAP landscape
Tight integration with third party incident management
tools for centralized alerting, notification and ticketing
mechanism
Central dashboard helps with immediate focus on issues
Reduced manual work load due to automated
monitoring and issue assignment via alert and ticket
creation
Thank you
Contact information:
Silviya Terzieva Alexander Bundschuh
Product Management Product Management
SAP Labs Bulgaria SAP AG
Email: [email protected] Email: [email protected]
© 2013 SAP AG. All rights reserved. 51
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