Download - Cdc crmp gbbr_pivotal_partnersuite_us

Transcript
Page 1: Cdc crmp gbbr_pivotal_partnersuite_us

Pivotal CRM Partner Management™ SuiteTo grow revenue exponentially, support & energize partners to do more.

Page 2: Cdc crmp gbbr_pivotal_partnersuite_us

2 Pivotal CRM for Partner Management

Pivotal PartnerManagement Suite

Pivotal PartnerManagement

PivotalePartner

Pivotal PartnerAnalytics

PARTNERS

CEO OPERATIONS SERVICE

SALES MARKETING REVENUE

MARGINS

LOYALTYPARTNERS

Effective Partner Collaboration

Pivotal CRM encompasses a fully integrated Partner Management suite that helps companies more effectively manage their partner relationships. Pivotal CRM Partner Management reduces the costs associated with managing partners — and facilitates collaboration to generate sales, deliver customer value, and keep customers satisfied.

The system creates a collaborative inter-company framework to exchange knowledge, manage relationships, and synchronize transactions across marketing, sales, and service. It gives partners the tools and information they need to succeed, and organizations better visibility into partner performance.

Pivotal CRM Partner Management™The Pivotal CRM Partner Management suite includes a number of pre-integrated applications, which work together to create a collaborative partner network:

Pivotal ePartner™A web-based partner self-service portal that dramatically decreases the cost of supporting and empowering partners by offering 24x7 access to collaborative sales, marketing, and service capabilities.

Growth these days is more about building strong partnerships than building factories, offices, and infrastructure. It’s about integrating with strong partners to form a single team.

Pivotal Partner Manager™A comprehensive, employee-facing application for channel managers that simplifies the management of partners across the entire partner lifecycle from recruitment to retirement. Pivotal Partner Manager enables organizations to build an effective partner ecosystem; collaboratively sell, service and market to end customers; and measure and reward the partner community based on preset criteria.

Pivotal Partner Analytics™A versatile package that provides channel managers with a Web-based tool for data mining and data analysis. With detailed information on the performance and profitability of the partner network by individual or segment, or regions, channel managers have the knowledge and insight required to drive better business decisions.

The Pivotal CRM Partner Management suite is seamlessly integrated with Pivotal CRM, which also includes Pivotal Sales, Pivotal Marketing, Pivotal Service and Pivotal Interactive Selling. Each of these five suites works together to deliver on the promise of CRM, producing meaningful increases in revenues, margins, and customer loyalty.

Page 3: Cdc crmp gbbr_pivotal_partnersuite_us

Pivotal CRM for Partner Management 3

Power Your Winning Partner Management ProcessThe Pivotal CRM Partner Management suite unifies partners into a single network, increasing their effectiveness and reducing support costs.

Recruit Partners:• Recruit, certify, profile, train, and manage business partners with Pivotal Partner Manager. Automate recruitment via online registration and workflow. Differentiate partners based on expertise and performance for improved targeting of communications, leads, and marketing programs. Benefit: Streamline the ‘on-boarding’ of partners.

Generate Leads:• Generating leads is a two-way street. With Pivotal ePartner, partners can register leads within a consolidated lead system, and organizations can send leads from the system to partners. Or, automatically route unique leads to the specialized partner most likely to close the deal. Benefit: Closed-loop lead management.

Forecast Channel Revenue:• Partners enter and update opportunity information, allowing channel managers to monitor pipeline forecasts. Using Pivotal Partner Analytics managers gain immediate visibility into channel operations and performance through reporting and analysis. Discover what each partner needs to generate more leads and revenue. Optimize the strengths—and minimize the weaknesses—of your extended team. Benefit: Predictable business performance.

Collaborate with Partners:• Collaborate with your partners across marketing, sales, and service. Share intelligence on deals-inprogress, the competition and most effective tactics. Pivotal Partner Manager helps organizations and partners work together to solve service issues, improve marketing ROI, and increase product development effectiveness. Benefit: Increase partner effectiveness.

Ensure a Consistent Customer Experience:• Accelerate the sales cycle by giving partners access to a complete set of tools, including quoting systems, marketing literature, and pricing information. Give partners the ability to process customer orders by synchronizing to back-end systems that provide order entry, validation, and tracking. Ensure the customer experience partners provide is aligned with corporate goals. Benefit: Increase customer satisfaction.

Gain Insight on Partner Performance:• Build partner loyalty and improve decision-making with visibility into most and least-valuable partners. Pivotal Partner Manager monitors performance by win rates, revenue, and profitability. Share the tactics of winning partners to grow the success of the entire channel network. Benefit: Increase partner performance.

PARTNERS

“We have a fairly complex market. We sell through affiliates and through an international sales system. We manage it all from start to finish with leading edge

technology from Pivotal CRM.”

Doug Coleman, VP Application, Development, Comedy Partners

Page 4: Cdc crmp gbbr_pivotal_partnersuite_us

© 2007 CDC Software. All rights reserved. For more information or a complete list of our worldwide offices, please visit www.pivotal.com.

Contact us today to learn more about how Pivotal CRM can address your unique needs. Call 1-877-PIVOTAL (1-877-748-6825) or visit us at www.pivotalcrm.com.

Measurable Partner Results

Pivotal CRM’s results framework helps organizations decide on a strategic goal, and provides the tactical map to get there. Results-oriented reporting allows team leaders to measure, monitor and analyze progress along the way.

Increase Margins: Reduce channel support costs through online self-service for both partner and joint customer requests/issues. Provide marketing collateral, training and sales support online. Share prospect information, schedule activities and strategize online, thereby lowering the cost of joint deals.

Accelerate the Sales Cycle: Bring in the right partner at the right time to help identify solutions faster. Give partners 24x7 access to up-to-date product information, training, sales tools, transaction data, and performance analysis reports.

Lower Cost-to-Results: Pivotal CRM provides a comprehensive partner management solution that results in faster time-to-implement. An intuitive user interface allows partners to quickly get up and running on their personalized partner portal with minimal training.

Increase Partner Loyalty: Track partner metrics and performance, and tie them to rewards. Make it easy to share information across all business processes, including sales, service and marketing by allowing your business partners to collaborate via a personalized working environment.

Increase Win Rate: Analyze which partners are more successful, which are more profitable, and which need improvement. Identify key partner skills and resources so you can match the right partner to the right opportunity. Identify which skills are lacking in the partner network, and train or recruit accordingly.

Reduce Channel Conflict: Automatically route leads to the most appropriate channel partners based on pre-defined business rules.

Increase Customer Satisfaction: Provide customers with a wide array of partners to match requirements. Present consistent, channel-independent messages and processes to joint customers across all touchpoints.

“Pivotal CRM is the ideal fit for our growing business. Their responsive approach to doing business makes us

feel like a person and not just another number.

Pivotal CRM is 100% committed to our success.

” Brian J. Boon, Ph.D., President and CEO, CARF

“Pivotal CRM makes it possible for us to ensure the success of our franchisees with a comprehensive, one-to-one view of each customer.

” Angelo Tsagarakis, Commercial Manager

Flag Choice Hotels