Case1:Chick-n-GravyDinner Line
Group 2+1 Members:DeliaVictoriaAdrianGaryYoongTerry
Background
Complaints from supermarket about firm’s Chick-n-Gravy dinner defect.
The majority of complaints :
Date Time Line Underfilled MissingLabel
Spill/Mixed
UnacceptableTaste
ImpropertySealed
5/12 0900 1 2 1 3
5/12 1330 2 2 2
5/13 1000 2 1 3
5/13 1345 1 2 2
5/13 1530 2 2 3 1
5/14 0830 1 3 3
5/14 1100 2 1 1 2
5/14 1400 1 1 1
5/15 1030 1 3 5
5/15 1145 2 1 2
5/15 1500 1 1 1
5/16 0845 2 2 2
5/16 1030 1 3 1 3
5/16 1400 1
5/16 1545 2 1 4 1 1 2
Data result (Original)
Line1
Date Time Underfilled
MissingLabel
Spill/Mixed
UnacceptableTaste
ImproperlySealed
5/12 0900 2 1 3
5/13 1345 2 2
5/14 0830 3 3
5/14 1400 1 1
5/15 1030 3 5
5/15 1500 1 1
5/16 1030 3 1 3
5/16 1400
Total
Line2
Date Time Underfilled
MissingLabel
Spill/Mixed
UnacceptableTaste
ImpropertySealed
5/12 1330 2 2
5/13 1000 1 3
5/13 1530 2 3 1
5/14 1100 1 1 2
5/15 1145 1 2
5/16 0845 2 2
5/16 1545 1 4 1 1 2
Total
Data result (Line1&Line2)
35
34
0
5
10
15
20
25
UnacceptableTaste
Missing Label Spill/Mixed Improperty Sealed Underfilled
Number of Defect
Number of Defect
Pareto diagram of number of defect
Underfilled
Line1 Line2 Total
Morning 0 1 1
Afternoon 3 1 4
5
Missing Label
Line1 Line2 Total
Morning 11 0 11
Afternoon 0 7 7
18
Spilled/Mixed
Line1 Line2 Total
Morning 2 2 4
Afternoon 4 6 10
14
Unacceptable Taste
Line1 Line2 Total
Morning 14 7 21
Afternoon 0 1 1
22
Improperly Sealed
Line1 Line2 Total
Morning 0 5 5
Afternoon 1 5 6
11
Data result (category)
0
2
4
6
8
10
12
14
16
Line 1 Line 2
Number of Unacceptable Taste Defect
Number of Unaccpetable Taste Defect
Pareto diagram of number of unacceptable taste defect
Material of foods Frozen foods
Foods packingSealing Labeling
Classify by flavors
Processing foods
The process of produce frozen dinners
Unacceptable taste
Others
Conclusion
Case2:Tip Top Markets
Background
Complaints from Tip Top Market.
Analyze the data and to make recommendation for improvement.
On July 15,changes were implemented .
1.Reduce out-of-stock complaints.
2.Improve store maintenance.
3.Reduce checkout lines/pricing problems.
Check out whether the changes make improvement or not.
Classifying
Check Sheet
PricePriceProductProduct ServiceService EnvironmentEnvironment
Pareto Charts
PricePriceProductProduct ServiceServiceEnvironmentEnvironment
Run Charts
7/157/15
Run Charts
7/157/15
Inventory & Freshness Problem
Person
Method Materials
Workers
Manager
Transport
Goods
Inventory&Freshness Problem
Supervision
Equipment
Freezer
Inventory System
Air Conditoner
Training
Recommendation
Short Term:
•1.Employees & manager training
•2.Introduce inventory system
•3.Solve machine problem
Long Term:
•1.Establish corporate culture of positiveness
•2.Introdue TQM
•3.Establish suitable principle of recruitment
Q & A
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