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Page 1: Case1:Chick-n-Gravy Dinner Line

Case1:Chick-n-GravyDinner Line

Group 2+1 Members:DeliaVictoriaAdrianGaryYoongTerry

Page 2: Case1:Chick-n-Gravy Dinner Line

Background

Complaints from supermarket about firm’s Chick-n-Gravy dinner defect.

The majority of complaints :

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Date Time Line Underfilled MissingLabel

Spill/Mixed

UnacceptableTaste

ImpropertySealed

5/12 0900 1   2 1 3  

5/12 1330 2     2   2

5/13 1000 2       1 3

5/13 1345 1 2   2    

5/13 1530 2   2 3   1

5/14 0830 1   3   3  

5/14 1100 2 1   1 2  

5/14 1400 1     1   1

5/15 1030 1   3   5  

5/15 1145 2     1 2  

5/15 1500 1 1   1    

5/16 0845 2       2 2

5/16 1030 1   3 1 3  

5/16 1400 1          

5/16 1545 2 1 4 1 1 2

Data result (Original)

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Line1

Date Time Underfilled

MissingLabel

Spill/Mixed

UnacceptableTaste

ImproperlySealed

5/12 0900   2 1 3  

5/13 1345 2   2    

5/14 0830   3   3  

5/14 1400     1   1

5/15 1030   3   5  

5/15 1500 1   1    

5/16 1030   3 1 3  

5/16 1400          

Total

Line2

Date Time Underfilled

MissingLabel

Spill/Mixed

UnacceptableTaste

ImpropertySealed

5/12 1330     2   2

5/13 1000       1 3

5/13 1530   2 3   1

5/14 1100 1   1 2  

5/15 1145     1 2  

5/16 0845       2 2

5/16 1545 1 4 1 1 2

Total

Data result (Line1&Line2)

35

34

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0

5

10

15

20

25

UnacceptableTaste

Missing Label Spill/Mixed Improperty Sealed Underfilled

Number of Defect

Number of Defect

Pareto diagram of number of defect

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Underfilled

Line1 Line2 Total

Morning 0 1 1

Afternoon 3 1 4

5

Missing Label

Line1 Line2 Total

Morning 11 0 11

Afternoon 0 7 7

18

Spilled/Mixed

Line1 Line2 Total

Morning 2 2 4

Afternoon 4 6 10

14

Unacceptable Taste

Line1 Line2 Total

Morning 14 7 21

Afternoon 0 1 1

22

Improperly Sealed

Line1 Line2 Total

Morning 0 5 5

Afternoon 1 5 6

11

Data result (category)

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0

2

4

6

8

10

12

14

16

Line 1 Line 2

Number of Unacceptable Taste Defect

Number of Unaccpetable Taste Defect

Pareto diagram of number of unacceptable taste defect

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Material of foods Frozen foods

Foods packingSealing Labeling

Classify by flavors

Processing foods

The process of produce frozen dinners

Unacceptable taste

Others

Conclusion

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Case2:Tip Top Markets

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Background

Complaints from Tip Top Market.

Analyze the data and to make recommendation for improvement.

On July 15,changes were implemented .

1.Reduce out-of-stock complaints.

2.Improve store maintenance.

3.Reduce checkout lines/pricing problems.

Check out whether the changes make improvement or not.

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Classifying

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Check Sheet

PricePriceProductProduct ServiceService EnvironmentEnvironment

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Pareto Charts

PricePriceProductProduct ServiceServiceEnvironmentEnvironment

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Run Charts

7/157/15

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Run Charts

7/157/15

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Inventory & Freshness Problem

Person

Method Materials

Workers

Manager

Transport

Goods

Inventory&Freshness Problem

Supervision

Equipment

Freezer

Inventory System

Air Conditoner

Training

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Recommendation

Short Term:

•1.Employees & manager training

•2.Introduce inventory system

•3.Solve machine problem

Long Term:

•1.Establish corporate culture of positiveness

•2.Introdue TQM

•3.Establish suitable principle of recruitment

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Q & A